Manager Customer Service

Anthony A. Bennett

*** ***** *****

Hanover, PA *7331

Cell # (717) 965 - 1261 E-mail abh6un@r.postjobfree.com

COVER LETTER

Attn: HR / Recruiter

To Whom it May Concern;

Enclosed is my resume for your review on your advertised job opportunity.

I have over 20 years experience leading logistic industries in areas or

transportation and warehousing from the private sector to government

sector. Whether as a supply chain manager, transportation manager,

operations manager or a contract manager I have led small to large scale

operations with great success. I have performed and led all areas of

transportation management and warehousing with demonstrated positive

results leading to safe, efficient and profitable operations. Recognized

throughout career by company and customer in attaining these goals.

I have led, performed, done analysis in logistics areas of cost, manpower,

production flow, service levels, facility management, carrier selection and

other business variances to optimize operational performance for domestic

and international service needs. I have negotiated contracts,

administrated contracts, prepared RFP's, and business developed

opportunities to grow the business. I bring excellent communication and

presentation skills utilized working with government agencies, private

company's and other business elements . I have led and managed warehouse

operations with over 700,000SF of capacity and utilized intermodal, TL, LTL

and small carrier business elements throughout my carrier. I have taken my

board logistics background with great success in leading these logistic

industries in fleet management of 30 to 400 units based on the business

element servicing the Mid-Atlantic region to New England areas to the

Midwest and pier operations. All areas of budget preparation, P & L,

performance management, training and development are part of my experience

background with employee groups of 40 to 400 plus. I have worked in and

lead in a Lean/Six Sigma environment and daily worked within the Microsoft

Office applications including other work specific software support

applications such as Qualcom, Cognos, AS400, SAP, TMS, WMS, WIP, RFID, and

ERP applications supporting continuous performance measured areas.

As a proven leader and producer with a strong core value system I bring my

strengths and skills in areas to include - attention to detail, load

planning, dispatch, routing, driver/staff needs, organization, customer

service, scheduling, cross docking, inventory, site project management,

fleet maintenance, planning, purchasing, RFP's, bid work-up's,

DOT/EPA/OSHA/HazMat, AR/AP areas, accountability, HR, employee relations,

media areas, and all reporting needs/requirements. My leadership style is

best exemplified in approaches to empower and motivate staff through

effective coaching, effective listening, communication, understanding a

company's cultural values and vision. I am accustomed to working in a fast

paced environment, rolling up the sleeves and involvement with all levels

of staff in getting the jobs or projects accomplished.

As leader who has is accustomed to wearing many hats and adapt to changing

priorities your opportunity I believe would be a great fit. If needed I am

in position to relocate. I am immediately available and eager to meet your

team members to discuss your opportunity needs and how I can contribute to

the "TEAM" needs. Please use my cell number 717-***-**** to contact me

anytime.

Sincerely,

Tony Bennett

Tony Bennett

Anthony A. Bennett

201 Moore Drive

Hanover, PA 17331

Cell # (717) 965 - 1261 Email abh6un@r.postjobfree.com

A logistics analysis professional and leader ensuring the company's culture

values has a strategic and coherent approach to the organizations most

valued asset - its people who individually and collectively contribute to

achieve the objectives of the business. Through my strengths in analysis

areas, performance management, P & L Fiscal Accountability, business

development, Contract Management, HR Administration, training and

development, employee relations, team building, coaching, organization,

customer service and understanding change so to utilize in leading its

people into one strategic business partner.

KEY ACCOMPLISHMENTS:

. Transcorp - Reduced company driver turnover, improved DOT compliance

areas and streamlined admin areas.

. First Student - Improved 2 under performing locations in areas of

maintenance, employee file records and accounting practices. Improved

largest revenue contract 8% first year of a new 5 year contract.

Reduced accidents 30% utilizing Smith System 5 Keys. $12+ million BP.

. A. Duie Pyle - Improved driver P & D revenue 7 - 10 % each year.

Largest single month improvement year to year (4/02 to 4/03) in ADP

history. 2004 #1 terminal in ADP fewest driver injuries.

Consistently one of top performing terminals of 13 in ADP operations.

. APA - Improved warehouse & dock efficiency 2 consecutive years (2000

12% & 2001 7%). 2001 recognized #1 overall of 33 terminals.

. Laidlaw - Grew revenue base from $4.2 to $11 million plus 1992 to

1999. 3 new startups & 2 acquisitions. Negotiated 1st ever 5 and 6

year HTS contracts. Only 3 of 23 contracts ever went out for bid.

Never lost a contract! Exceeded budget forecast 7 consecutive years.

. Laidlaw - Pennsylvania Governors Highway Safety Award recipient 3

times. Featured leader for initiatives in improving safety.

Recognized for driver/employee retention and recruiting through

Laidlaw core values areas.

. Department of Defense (DOD) - Reestablished on-time performance of

warehouse and shipping operations. TQM and SPC standards initiated

improving government standards. 3 time recipient of DOD highest grade

review allowed. Depot Logistics leadership placement.

WORK HISTORY:

November 2008 Director - Driver Relations - Transcorps Enterprises,

Inc. P.O. Box 60606 Harrisburg, PA 17106

Worked for a intermodal transportation

company responsible for human resource management areas in determining

staffing requirements,

recruitment, analysis areas, pre

employment background investigations, orientations, training, retraining

needs, DOT compliance, safety,

accident investigation, workers comp

areas, presenting health & other company benefit programs, progressive

discipline, administrate random

drug/alcohol program, and all reporting

areas to company officials and/or government agencies. Performed reverse

analysis work on

competitor revenue customer billing

rates utilizing wages and benefits in determining cost and profit margins.

Oversaw driver payroll for 60

plus drivers, driver logs and driver

qualification files through a subordinate employee. Daily worked in MS

Office, Lotus, AS400 applications.

August 2006 Contract Manager - First Student Inc. 9729

Philadelphia Rd, Baltimore, MD 21237

Manager of a 300 plus employee 2

location transportation operation providing contract school bus services.

Accountable for $12 million plus

P & L, budget preparation, AR/AP

areas, analysis areas in service/budget variances,

daily/weekly/monthly/quarterly reporting, daily service

operations areas (170 dispatch

routes), contract management, bids & RFP preparation/solicitation, vender

negotiations, safety, training, fleet

management (190 vehicles), facility

management, customer service (4 major contracts - Baltimore City/Baltimore

County/Howard County/

BARC), business development, HR,

payroll, staff reviews, discipline, DOT/OSHA compliance, and all company

and/or government agency

reporting. Led 5 subordinate managers

in support of operations. Daily worked within MS Office applications,

Cognos and routing applications.

April 2005 Operations Manager - A, Duie Pyle, Inc. 3622

Mia Brae Drive, York, PA 17402

Led a 50 plus LTL/TL driver group

servicing South Central PA, Maryland, Washington DC, and Northern VA.

Responsible for all areas of

on-time deliveries and pick up

assignments, customer service, analysis of shipping/routing/service

levels/other logistic data, hiring, reviews,

DOT/OSHA compliance, driver logs,

safety, shipper and consignee issues, maintained all reporting requirement

to company and government

agencies. Direct service contact for

ADP largest company customer (Lithonia Lighting) supporting their 24/7 DC

operations. Led within a

Lean/Six Sigma environment. Utilized

an integrated Qualcom based SAP system for continuous measure performance

supporting our WMS/

WIP,/TMS/RFID applications. Demo

Qualcom applications to customers and daily used MS Office applications.

Led 2 subordinate dispatchers.

November 2001 Transportation Manager - APA Transport, Inc 1350 Loop

Road, Lancaster, PA 17601

Led the Inbound warehouse operations

responsible for all load planning, routing, manpower dock staffing,

loading, cross dock operations,

line haul servicing, manifesting,

determined "AM" power requirements, metrics, scheduled/contacted driver

needs, DOT/OSHA compliance, and

maintained all facility reporting for

company and government agencies. Utilized vans and reefers for LTL, TL

and intermodal transportation

services. Performed analysis on

service performance, dock efficiency, load/cube utilization, and other

variance areas. Daily utilized an AS400

system supporting TMS/WMS/WIP/RFID

applications and worked in MS Office applications. This was a union

Teamsters work force with 5-7

fulltime dock employees, 2-5 on call

employees, and up to 30 drivers for 35 to 40 delivery/line haul loads I was

responsible for daily.

April 2000 District Manager - Laidlaw Transit, Inc. 130

Carlisle Street, Hanover, PA 17331

Contract manager for 6 branch

locations servicing ten (10) major contracts, leading 400 plus employees

and 400 plus daily routes in school bus

transportation services. Accountable

for an $11 Million plus P & L budget, budget preparation/presentation,

AR/AP areas, analysis in service/

budget variances,

daily/weekly/monthly/quarterly reporting, daily service operation areas,

contract management, bids & RFP preparation/

solicitation, vender negotiations,

safety, training, recruitment, facility management, site project

management, fleet management (440 vehicles),

customer service, business

development, HR, payroll, staff reviews, discipline, DOT/OSHA compliance,

all company and government agency

reporting. Developed annual District

BP mentoring 5 subordinate managers for each branch location for

presentation/adjustments/final approval

to corporate Area Manager, CFO and

CEO. Company media spokesperson for all TV, newspaper and radio for my

district from Central PA to

Maryland to Northern VA. Led 7

managers in support of operations. Worked with various governing bodies in

development and growth of

business and participated/worked many

trade shows, conferences and/or local community events. Partnered in

communities in promoting safety

areas, recognition/awards, good cause

endeavors (Children's Miracle Network), fund raising events and other good

will areas. Daily worked

within MS Office applications,

supported customers routing applications and corporate financial

application software programs.

May 1992 Insurance Sales - Self Employed Agent 3029

Acorn Lane, Red Lion, PA 17356

With limited job market opportunities

due to economy downturn initiated process and passed state regulatory exam.

April 1990 Terminal Manager - DOD New Cumberland Army

Depot New Cumberland, PA 17070

Supply Chain Manager for the largest

DOD warehouse distribution operation on the East coast leading a 24/7 shift

operation. Provided on-time

CONUS performance in areas of

receiving, inventory management, and TL/LTL/intermodal van or container

transportation loading for shipment

to DOD locations throughout the United

States and port locations in support of U.S. NATO bases. Accountable areas

of billing, routing,

manifesting, operational metrics,

analysis of service areas/manpower needs/operational variance, reviews,

dock equipment, discipline, safety,

and all operational reporting for

civilian and/or military installation personnel. Set the direction for

over 50 dock staff, one subordinate

manager and 3 shift Leaders in leading

warehouse DC operational efficiency areas. Representative in annual

contract carrier meetings and

selection. Led operations utilizing

WIP, TQM and SPC methods (Lean/Six Sigma) as part of improving work flow

areas, accountability and

changes leading to improved and

exceeding of DOD performance areas.

I worked for three (3) years in an HR

role as an Employment Opportunity Investigative Counselor on alleged

incidents of discrimination

throughout the depot. In this EEO role

I prepared detailed reports involving the claimant's statements and related

alleged parties to the inquiry

for the Depot EEO Officer in support of

a depot workforce of over 4000 people. Held a "Secret Clearance" during

this employment period.

Three (3) times in career attained

highest graded review allowed in DOD.

EDUCATION: Almeda University, BBA - Logistics

Wharton School of Business,

Philadelphia, PA

DOD Army Logistics College, Fort Lee,

VA

DOD Office of Personnel Management,

Philadelphia, PA

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