Customer Service Sales
Resume:
Nicole L. Roberts
Statham, GA 30666
*************@*****.***
EDUCATION Gainesville State College, Oakwood GA
Associate Degree in Business Administration, May 2001
GPA 3.3/4.0
University of Georgia, Athens GA
Bachelor of Arts in Journalism, Advertising, December 2003
GPA 3.01/4.0
QUALIFICATIONS
Administrative/Coordinator Experience
> Enters client orders into company database
> Maintains filing system for I&D department
> Coordinates foreman schedules for simultaneous trade shows
> Responsible for contacting exhibitors via email and
telephone for large tradeshows
> Serves as assistant to I&D Manager
> Prepares monthly reports for General Manger's review
> Coordinates with Warehouse and Freight departments for
property shipping needs
> Creates monthly billing reports
> Coordinated in-house events for School Age Program
> Compiled information for Sales Director concerning booked
shows into reports for sales meetings
> Types 54 words per minute
Highly proficient in MS Word, Excel, PowerPoint, PhotoShop, and Outlook
Working knowledge of FrontPage and QuarkExpress
Prepares documents and presentations for company wide meetings
Customer Service Experience
> Assists exhibitors regarding orders for tradeshows
> Provides customers with information regarding current
tradeshows
> Assists with customer service desk at show site
> Responsible for contacting customers concerning orders as
well as answering inquiries related to orders and billing
issues
Leadership Experience
> Serves as company representative for the American Heart
Walk
> Responsible for planning fundraisers for the American Heart
Walk and the After-School Program
> Organized outings/trainings for staff and children at the
FUMC School Age Program
> Served on planning committee for Customer Service Week and
School Age Program
SPECIAL SKILLS/HONORS
> Extensive knowledge of MS Word, Excel, PowerPoint,
Photoshop, Quark Express, FrontPage, Fax Machine and copier
> Knowledge of Spanish
> Excellent customer service and communication skills
> UGA Ad Club
> HOPE scholarship recipient for entire college career
> Dean's List
> Who's Who in High School and College (1999-2000)
> Governor's Honors (1998)
WORK EXPERIENCE
> Planner Coordinator: Freeman, Atlanta GA
August 2005-May 2009
> Sales Assistant: Freeman, Atlanta GA
January 2005-August 2005
> Lead Teacher: FUMC School Age Program, Lawrenceville GA
August 1999-August 2005
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