Customer Service Manager
Resume:
Sandra D. Ibarra
Plano, TX 75074
To Whom It May Concern:
Enclosed you will find a copy of my resume reflecting my qualifications and
experience. I am a highly motivated person and I am seeking a position to
advance my working knowledge and qualifications with a progressive
organization.
I would welcome the opportunity to meet with you personally to further
discuss my credentials.
Sincerely,
Sandi Ibarra
Sandra D. Ibarra
5000 Avenue K #4018
Plano, TX 75074
6918. 214-***-****
A/R & Collections Analyst with over 18 years experience seeking employment
with a company in the Plano/North Dallas area.
Bilingual - Spanish, Windows Vista, SAP, Outlook, Oracle, Great Plains, MAS
90, Lotus Notes, ChaseLink, Insight, Solomon, Kronos, Eclipse, NetSuite,
ADP;
Quick learner and thrives on a challenge.
Ericsson, Inc
Credit to Cash (Contract) Plano, TX
11/2009-4/2010
Collections for Power Modules division, Managed Intercompany A/R for $45
million portfolio, Pivot tables, account reconciliations, V-lookups,
created agings for 2 internal companies. Prepared audit related reports for
the local company, researched outstanding checks as due diligence for
unclaimed property, performed all required KPI's; obtained withholding tax
certificates and post JV for withholding tax items. Interfaced with Central
Order Desk and Project Control on issues impacting collection activities
and prepared customer statement of accounts for intercompany customers.
Time Warner Cable Media Sales
Billing Coordinator (Contract) Dallas, TX
5/2009-8/2009
Posted 300+ daily payments received via lockbox. Managed month end
reconciliations; processed credit card payments. Coordinated payment of
customer refunds; set up automated credit payment transactions; dispute
resolution of settlement reports and customer billing. Acted as project
liaison between accounting and other departments, primarily the operations
department; processed 500 monthly market adjustments.
Premier Election Solutions
Accounts Receivable/Collections (Contract) Allen, TX
7/2008-2/2009
Managed $35 million portfolio. Increased collections by an average of $3.5
million per month with focused attention to customer issue resolution.
Reduced DSO from 132 days to 75 days. Account reconciliation, researching,
processed RMA's, resolving discrepancies and conflict resolution.
Gatekeeper for setup and maintenance of customers in global system and post
journal entries.
Lanelogic
Trade Settlement/Collections Manager Richardson, TX
12/2007-2/2008
Responsible for management of all past due receivables functions and
personnel. Managed three trade settlement employees who collected $60
million portfolio. Reduced DSO from 159 days to 63 days. Served as
primary escalation point for other Lanelogic departments.
Sandra Ibarra
page 2
Fireman's Fund Insurance Company Dallas, TX 2/2004 -
12/2007
Underwriting Services Associate- Fast paced new Inland Marine processing
start up center. Duties included: policy processing, underwriting support,
reviewing policy documentation, determining applicable regulations,
procedures and special instructions; cancellations and reinstatements of
cancelled policies, as well as Premium Accounting Resolution. Interacted
with agents, underwriters and various other team members throughout the
organization.
Associate Financial Services Specialist- Responsible for $9 million dollar
portfolio maintained at 30-day balances. Performed a variety of operational
accounting tasks in support of the Customer ServiceCenter. Daily
responsibilities revolved around receivable management and customer
service. Duties included customer service interaction with agents, timely
cash application, account reconciliation, researching and resolving
discrepancies and conflict resolution. Utilized 15 different billing
systems.
Hudson Advisors
Cash Analyst Dallas, TX 10/2000-
2/2003
Administered treasury/cash management functions. Established daily cash
position, executed funds movement transactions, and managed bank balances.
Daily processing of over 200 domestic and international wire payments.
Opened/closed bank accounts. Implemented cash management policies, reported
cash operations activities and executed investment transactions. Assisted
Foreign Exchange department.
Trophy Nissan Mesquite, TX 8/1997-
8/2000
Cashier Supervisor- coordinated all accounting transactions in the
Service/Parts Department. Supervised and trained 3 cashiers.
Accounts Receivable- collected on 250+ accounts, always maintained balances
at 30 days, cash application, opened new A/R and cash accounts, researched
delinquent accounts, called customers on past due accounts, handled NSF
checks, processed warranty cancellations and was back up for switchboard
and Accounts Payable.
EAI Medical Personnel Dallas, Texas
4/1996 - 7/1997
Branch Manager
Duties included staff development, sales, profit and loss control,
advertising, interviewing, hiring and training of new employees, setting
goals for branch, customer relations and quality control of payroll and
billing issues. Preformed HR duties such as interviewing, applicant
screening, payroll processing and job placement in the medical field.
Contact this candidate