PROFILE

Information Technology professional with progressive business experience

in telecommunications, retail, manufacturing, healthcare and banking.

Information technology background includes development methodologies,

business analysis, quality assurance testing, data analysis and systems

analysis.

TECHNICAL SKILLS

Microsoft .NET, XML, xPath, xHTML Mainframe, TSO/ISPF

Microsoft Office, Lotus Notes DB2, Oracle, IMS, VSAM

ERwin Data Modeling SQL, QMF

IAF/Horizon ISP Billing & Customer COBOL, JCL

Care Telecom EMI Standard

IC/Verify

PROFESSIONAL ACCOMPLISHMENTS

SCI (2/2008 - 4/2010) - consultant with Verizon BillView Group

Business Analyst- Lead business analyst and developer in the

implementation of a web-based access to interactive customer bills.

Team liaison to the enterprise Standard Billing Specification User

Group.

Princeton Information (4/2006 - 2/2008) - consultant with

JPMorganChase

Product Management/Analyst- Product Management support of new

functionality, conversion activity and planning of upcoming

enhancements to the Retail Debit Card product line that includes

Government Debit Card programs and private sector Debit Card programs.

Developing user guides for client support and reviewing process

improvements for the product release management.

AdeaSolutions (7/2002 - 4/2006) - consultant with Verizon BillView

Group

Business Analyst- Lead business analyst and developer in the

implementation of a web-based access to interactive customer bills.

Responsible for the complete mapping of the supporting VZ450 XML bill

schema and lead tester in the ongoing development and enterprise

rollout of the product. Team liaison to the enterprise Standard

Billing Specification User Group.

Quality Assurance Testing - Lead analyst of a team to perform QA

testing of consumer bills prior to the rollout of the entire west

region. VZ450 testing was conducted in a .NET development environment

and required knowledge of mainframe based data and XML based data

during the xPath driven transformation process. Documented quality

assurance issues using a Verizon web-based issue tracking system,

along with regularly scheduled conference calls to clarify issues and

provide guidance for their resolution, interfacing with five different

billing systems.

Verizon Data Services/GTE Data Services (1984-2002), Tampa, Florida

Business Analyst - GTE Commercial Services consultant to Boeing

Corporation. Developed the business center Concept of Operations and

Interface Guide for Boeing for an initiative to provide broadband

internet access and entertainment services to in-flight aircraft

passengers. Also developed the business requirements for an ISP

billing system initiative at GTE/Verizon as part of a new product

development team for the commercial marketing of a third-party billing

solution from IAF/Horizon for small to medium size internet services

providers. Also participated in the development of the business and

data requirements gathering for a healthcare initiative undertaken by

GTE for the US government's Healthcare and Financing Administration

(HCFA).

Data Analyst - Data architect for the development of the healthcare

initiative undertaken by GTE for the US government's Healthcare and

Financing Administration (HCFA). Also served as data architect for

the development of enterprise billing data servers - this effort

included business process consultation and advisory involvement with

the development of the enterprise data models. During the development

of a new GTE customer billing system, served as data analyst,

maintaining the logical and physical data models using Leverage (later

to be renamed ERwin), led the data model change control board as new

initiatives were worked, and functioned as a data analyst liaison to

the application architecture group. During this time, developed a

user-friendly menu-driven application to automatically create all of

the physical structures required by the application developers from

the physical data models. This resulted in significantly reduced DBA

workload and a Personal Best award from GTE for innovation and cost

reduction.

Quality Assurance Testing - Developed business requirements, test

scripts, executed the quality assurance test plan and documented test

issues for the development of a commercially offered Internet Service

Provider billing system. Worked closely with the vendor of this third-

party software to resolve test issues, retest certain business

conditions and regression test new versions of the release. As

business analyst and lead of the display of customer billing data for

verizon.com, am responsible for writing test cases and execution of

test plan as new Verizon environments are implemented, along with

regression testing of the existing deployed environments. Also

assigned as group liaison to the enterprise billing data quality

assurance user group. GTE Commercial Services consultant on the

implementation of a customer care and billing solution for Portugal

Telecom. Developed a comprehensive business test plan for a stress

test of the client-server based customer care platform for this

project and then served as co-lead of the project management of the

actual stress test that occurred during a three week period, on-site,

in Lisbon, Portugal.

Systems Analyst - Provided high-level business application designs,

data architecture and technical business solutions. Provided hands-on

experience with the development and implementation of large projects

and the development of third-party vendor solutions including the

installation and testing phases of software delivery. Developed a

comprehensive high-level design for a major enhancement to the

GTE/Verizon billing system that resulted in significant reductions in

un-collectable revenues. This effort was recognized by a nomination

for GTE Telephone Operations Presidential Leadership award.

Other Positions Held: Technical Solutions Architect, Application

Architect, Data Modeler, and Programmer/Analyst.

EDUCATION

Bachelor of Science, Mathematics

Baldwin-Wallace College - Berea, Ohio

AWARDS

. Nominations for GTE Telephone Operations Presidential Leadership

and Group Leadership Award

. Two GTE Personal Best Awards for individual achievement

. Vice President commendation for outstanding customer service from

Verizon Information Technology

. Numerous GTE Individual Achievement, GTE Group Achievement and

Quest for Quality Awards

COMMUNITY INVOLVEMENT

. Volunteer at University Community Hospital, Tampa, Florida

. Twenty-four year volunteer at GTE/Verizon/Outback Steakhouse

Senior Golf Tournament, Lutz, Florida

. Volunteer at National Hockey League All-Star event

. Volunteer at NFL Experience for the Super Bowl, Tampa, Florida

. Donated time as a musician to charity events including the

national Children's Burn Foundation and Deaf Services Center of

Pinellas County

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