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Customer Service Management

Location:
Addison, TX, 75001
Posted:
November 09, 2010

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Resume:

Jason A. Pugh

***** ********* **.

Apt. ****

Addison, TX

937-***-**** abh6qu@r.postjobfree.com

OBJECTIVE: To obtain a mid-level position in the field of supply-chain or

demand management.

EDUCATION: The Ohio State University, Fisher College of Business

BS Business Administration Major: Operations Management 2003; Central

Piedmont Community College: Green Belt Six Sigma Certification, May 2007

Employment:

Accenture Richardson, TX Contract Outbound Analytics Manager

March 2010-August 2010

. Optimize client's routes from distribution center to regional warehouses

. Serve as a functional expert for OTM

. Contact vendors and carriers to set rates and modes for the configuration

of OTM

. Conduct meetings with Sr. Management to align goals and standards for the

purpose of OTM

. Assist with the vendor freight bill process: collect and prepaid

. Review dedicated carriers' reports and performance metrics: Ryder and

Dynamex

. Improve OTM performance, coordinating improvements with Oracle

. Perform special projects related to transportation and logistics as

needed

. Manage analysis for network with emphasis on all modes (includes

dedicated, Truckload, and LTL). Identifies opportunities and makes

recommendations to business units

The Home Depot Atlanta, GA Transportation Supervisor/Logistics Analyst

Jan 2008 -February 2010

. Implement Manhattan's Warehouse Management System into newly created

distribution centers across the United States

. Perform network optimization and support new DC openings bi-monthly

. Train newly hired managers and associates on how to process inbound and

outbound shipments throughout the distribution facility

. Provide 24-7 consultation support for 4-6 weeks when the facility begins

production

. Troubleshoot WMS issues within the RF scanner while associates attempt to

receive and ship freight

. Communicate WMS issues to IT in order to get a resolution on the issue at

hand

. Document inbound & outbound business requirements to enhance WMS system

configuration and daily processes.

. Manage and plan for WMS service release testing, and upgrades and

performs regression testing as needed

. Serve as a functional expert for Manhattan TMS

. Supervise Outbound Shipping associates and staff to make sure they comply

with Home Depot's Standard Operating Procedures

. Manage WMS configuration and optimization process, to test software,

improve interface quality, and success of future releases.

. Document warehouse metrics such as CPH(cartons distributed per hour) and

daily loads closed out

. Manage 15 office associates and a 3rd party transportation company

. Manage 5 warehouse associates performing LTL crossdock duties

. Collaborate daily with dedicated carrier: Swift Transportation to ensure

that all outbound loads and inbound backhauls make an on-time delivery

Continental Tire Charlotte, NC Transportation Planner December 2006-

January 2008

* Track and trace shipments from distribution centers to customers for on

time delivery

* Create Commercial/Industrial tire shipments in SAP and assign carriers

through Nistevo's transportation management system

* Key figure during the start-up of South Gate, CA commercial tire

distribution center verifying the facility had the necessary system

configuration components to process shipments

* Compile shipment and billing data for carrier report cards that are

distributed monthly

* Develop & continuously improve Outbound Carrier Report Cards, to include

compliance, service, & utilization

* Analyze Transportation Bid information for Outbound carriers to assist in

decision-making support to specific business area, at management's

request.

* Serve as functional expert for the Nistevo Transportation Management

System with IT and Sterling.

* Manage & perform program maintenance on Nistevo and other key software

tools

Honda of America East Liberty, OH Contract Buyer Oct 2005-Nov 2006

. Manage supply-chain of automobile parts.

. Communicate the importance of quality and timely delivery to

suppliers.

. Input data into the Baan MRP system to track inventory and generate

delivery schedules

. Send out weekly 3-month forecast in Baan to provide suppliers with a

guide to keep pace with Honda's long term demand.

. Manually adjust forecast according to plant production weekly

. Verified and sent out engineered drawings in Mainframe for modified part

changes

Pacer Global Logistics Dublin, OH Logistics Specialist July 2004-Oct

2005

* Customer Service

* Coordinate intermodal shipments

* Manage trucking companies: advising where to pickup and deliver freight

* Input data into AS400

* Trace shipments between origin and destination



Contact this candidate