Manager Customer Service

Qualifications Summary

A versatile, computer-proficient operations professional with extensive and

successful experience in all facets of Materials and Supply Chain

Management. Highly skilled leader experienced in:

. Forecasting

. Purchasing

. Contract Negotiations

. Production Planning

. Scheduling

. Inventory Control

. Warehousing

. Distribution

Experience Highlights

Management & Supervision

. Directed and managed 50 individuals responsible for all Materials

activities.

. Managed finished goods distribution center (including staff of 6)

located within largest customer's facility providing 2-hour turnaround

time on all orders.

Planning

. Developed short and long range planning goals for material

requirements (approximately 25,000 SKU's).

. Created final production orders for Lost Business and monitor

discontinued kits during entire transition process insuring a smooth

customer exit to maximize customer satisfaction and minimize obsolete

materials.

Communication

. Devised performance metrics and was responsible for creation and

distribution of all month-end reports submitted to corporate office.

. Collaborated with other senior managers to establish and execute plant

plans and goals.

Efficiency

. Developed comprehensive departmental work instruction procedure manual

to reduce training requirements and generate consistent methodologies

among materials team.

. Created automated Lost Business, and Custom Sterile/PBDS Collaboration

processes (using Access databases) to improve accuracy and increase

productivity saving approximately 40 man-hours per month.

. Eliminated need for costly monthly physical inventory through

inventory process improvements and implementation of an effective

daily cycle counting program.

. Automated weekly corporate reporting process, reducing man-hours by

over 80%.

Cost-Cutting

. Reduced E&O liability over $2 million working with Program Management

staff alone.

. Reduced annual inventory investment more than 20% ($400,000+) by

establishing vendor managed inventory (VMI) programs and

implementation of just-in-time receiving practices.

Customer Service

. Increased on-time customer service levels by 10% and shipped over 95%

of all orders within 2 days.

. Reduced order cycle time by 75% through production scheduling

efficiency improvements.

Employment History

DIRECTOR OF MATERIALS, Sanmina, Pleasant Prairie, WI

PROJECT MANAGER / MATERIALS ANALYST, Cardinal Health (c/o Spherion),

Waukegan, IL

MATERIALS MANAGER, MII Int'l, Northbrook, IL

WAREHOUSE MANAGER, Lake Consumer Products (formerly Lake

Pharmaceutical), Vernon Hills, IL

INVENTORY ANALYST, Siemens Energy & Automation, Elk Grove Village, IL

INVENTORY CONTROL MANAGER / ANALYST, Commerce Clearing House, Inc.,

Chicago, IL

PURCHASING / INVENTORY MANAGER, Lake Pharmaceutical, Wheeling, IL

SHIPPING & RECEIVING CLERK / WAREHOUSE MANAGER, Genencor Int'l, Rolling

Meadows, IL

Education & Training

MBA Lake Forest Graduate School of Management, Lake Forest, IL (1997-

2001)

CPIM AMERICAN PRODUCTION & INVENTORY CONTROL SOCIETY (APICS),

Schaumburg, IL (1989-1990)

BA UNIVERSITY OF IOWA, Iowa City, IA (1981-1985)

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