Jeffrey J. Hunter

**** ***** **** ******, ********, NE. 68147 ? 402-***-**** ?

abh6mw@r.postjobfree.com

EDUCATION: Bachelor of Science - Criminal Justice

Administration

Bellevue University, Bellevue,

Nebraska,

January

2003

(graduate

d)

TRAINING: Wicklander, Zulawski & Associates - Interview and Interrogation

Training (basic)

Wicklander, Zulawski & Associates, Denver, Colorado (July 2007)

R.L. Oatman & Associates - (7) Day Executive Protection Training

Program

R.L. Oatman & Associates, Towson, Maryland (May 2007)

Crisis Prevention Institute - Non-Violent Crisis Intervention

Training Program

Crisis Prevention Institute, Omaha, Nebraska (June 2005)

National Medical First Responder Certification - Kansas Board of EMS

/ National Registry of EMT

Johnson County Community College, Overland Park, Kansas (May 2005)

Vance International - (5) Day Executive Protection Training Program

Vance International, Miami, Florida (February 2005)

EXPERIENCE: Claire's Stores, Inc.

08/09 - present EBR Loss Prevention Analyst - North America, Hoffman

Estates, Illinois

? Identify, research and resolve internal theft and

high dollar external theft cases for 2,000 stores in

North America

? Partnered in the development, implementation,

data validation and roll-out of new EBR system in

November 2009

? Designated system administrator and super user of

IntelliQ EBR system at Claire's Stores, Inc.

? Research, build, test and roll-out exception reports

and KPI's to track theft, fraud and waste

? Monitor specific theft trends for market stores and

high shrink target locations through-out stores of

responsibility

? Researched, published and integrated industry best

practices for integrity interviews at Claire's Stores,

Inc.

? Researched, published and integrated industry best

practices for loss prevention policies and procedures

? Ensure field presence and partnership through store

visitation and participation in monthly field meetings

? Facilitate and communicate loss prevention training

for field organization

? Participate in company programs and committees

promoting loss prevention awareness and shrink reduction

? Partner with Corporate, Regional, District and Store

Management for resolution of loss prevention issues

Gordmans, Inc.

11/06 - 08/09 Corporate Manager of Investigations - Asset

Protection, Omaha, Nebraska

? Managed all internal theft cases and high dollar

external investigations for (65) retail locations in

(15) states

? Successfully resolved over (300) internal theft cases

with a total case value exceeding $334,000.00 from '06 -

'09

? Managed internal investigations for (5) AP District

Managers, (2) AP Market Managers and (1) AP Analyst

? Assisted in meeting and maintaining Department shrink

goal at .92% during (3) year tenure at Gordmans, Inc.

? Managed all criminal prosecution and civil demand submission /

collection for internal theft cases

? Networked and partnered with local, state and federal law

enforcement to build enterprise wide contact network

? Designated system administrator and super user of Retail Expert

(NAVISTOR) EBR system

? Monitored, maintained and utilized Retail Expert (NAVISTOR) EBR

system to identify internal theft cases

? Developed internal case management system to document and track

all open and closed internal theft cases

? Documented, researched and distributed theft trends throughout

market stores for Corporate and Field Personnel

? Researched and implemented Organized Retail Theft questionnaire

for the Asset Protection Department

? Updated the AP Awards Program to promote participation and

increase confidential tips through the AP Hotline

? Reviewed and coordinated decisions for all company mandated

background checks (criminal / financial)

? Participated in company programs and committees promoting Asset

Protection Awareness and Training

? Researched, coordinated and implemented industry best practices

to affect policy changes at the Corporate level

? Partnered with Corporate, District and Store Management for

resolution of loss prevention issues

Sprint NEXTEL

11/04 - 11/06 Executive Protection Specialist / Fraud Investigator,

Overland Park, Kansas

? Provided protective services for CEO, Senior Executives and

Board of Directors for Fortune 500 Company

? Monitored CCTV, duress, fire and burglar alarms in the

executive suite at the Sprint World Headquarters

? Controlled access for the executive headquarters building and

suite through card access systems and management

? Completed threat assessments and building security /

vulnerability assessments on a quarterly schedule

? Coordinated Dignitary Parking requests and logistics with

executive team and administrative assistants

? Supervised contract guard service assigned to the executive

headquarters and suite

? Researched, developed, implemented and maintained SOP response

protocols for emergency response

? First responder to all alarms and alerts (i.e., fire, medical,

duress, etc.) within the executive headquarters building

? Investigated subscription, business, cloning and add-a-phone

fraud for Sprint NEXTEL

? Completed phone interviews of dishonest customers to resolve

active fraud cases

? Utilized skip-tracing tools to locate, identify and notify

customers of delinquent debt to the company

? Monitored incoming phone calls on the Fraud Management Hotline

? Monitored billing system (CDNA, iDEN) for fraudulent

transactions and theft trends throughout North America

? Deactivated service on unconfirmed fraud cases to initiate

contact with customer for immediate resolution

? Trained on verification and validation tools to establish

identity of legitimate Sprint NEXTEL customers

? Mentored new fraud investigators on investigative techniques

and case responsibilities during employment

Abercrombie & Fitch

11/02 - 10/04 Security Supervisor - ACS, Chicago, Illinois and Kansas

City, Missouri

? Supervised all loss prevention and security responsibilities

within assigned multi-state region

? Participated in pilot program that recovered $800,000.00

through increased training, awareness and auditing

? Monitored intelligence of Organized Retail Theft groups through

networking and system wide contacts

? Monitored external investigations and shoplifting apprehensions

in assigned stores of responsibility

? Resolved all internal theft investigations and interviews (in

person / via telephone) within assigned stores

? Completed monthly security audits and training in assigned high-

risk and high-shrink stores

? Conducted training for new hire Corporate Security Associates

throughout market and company

? Investigated and resolved counterfeit and brand protection

merchandise investigations and seizures

? Partnered with Corporate, Regional, District and Store Managers

for resolution of loss prevention issues

? Represented Corporate Security and Company in criminal court,

unemployment and termination hearings

Younkers Department Stores (SAKS, Inc.)

04/00 - 11/2002 Loss Prevention and Safety Manager, Grandville, Michigan

ACCOLADES: ? Corporate Office Associate of the Month - Gordmans, Inc.

(April 2009)

? Corporate Office Associate of the Month - Gordmans, Inc.

(February 2008)

? Loss Prevention Associate of the Month - Younkers Department

Store (November 2000)

? Loss Prevention Associate of the Month - Younkers Department

Store (June 2000)

Contact this candidate