Customer Service Administrative Assistant

SUSAN M. STEELE 303-***-****

**** ****** *** ~ Denver, Colorado 80229 abh6kt@r.postjobfree.com

High level of integrity, work ethic, confidentiality and commitment to

excellence in customer service

QUALIFICATIONS

*Reliable *Organized *Learn Quickly *Thorough *Attention to detail

*Can-do attitude

*Able to prioritize and multi-task *Customer Service Oriented

*Good written and verbal communication skills *Excellent phone etiquette

SKILLS

Windows/WindowsXP, MS Word, Excel, PowerPoint, Outlook, Outlook Express,

PeopleSoft, Lotus Notes, Internet, Word Perfect, Quicken; Type 50 wpm; 10-

key by touch; Dictaphone, Switchboard

EMPLOYMENT HISTORY

Sep. 2007 to Mar. 2009: VanGILDER INSURANCE CORPORATION; 303-***-****

700 Broadway, 10th Floor, Denver CO 80202

(Insurance Brokerage - Executive and Professional

Liabilities Group)

Administrative Associate: Collaborated with Account Managers, Account

Executives and Underwriters to verify information on policies and

endorsements, updated policy activities in client database, printed

and bound over 1,500 client presentations/proposals and policy

notebooks, conducted in excess of 650 policy check-ins and reviews,

researched and compared expiring and renewed policies, proposals and

quotes to ensure accuracy of coverage for over 450 policies, prepared

executive liability submissions.

June 1997 to Sep. 2007: Aon Financial Services Group; 303-***-****

4100 E. Mississippi Avenue, Suite 1300; Denver CO

80246

(Insurance Brokerage - Executive and Professional

Liabilities Group)

Administrative Assistant: Word-processing, order entry/invoicing in

two separate systems, maintained account list, prepared presentations

and submissions, organized policy renewals and files, travel

arrangements, processed expenses, numerous miscellaneous duties

(copying, scanning, faxing, binding, etc.).

Dec. 1993 to May 1997: JETSTREAM SYSTEMS, INC.; 303-***-****

4690 Joliet Street; Denver CO 80239 (Closed)

(Materials Handling Manufacturer)

Administrative Assistant (Sales Department): Contract Administration

(data entry of client purchase orders into IBM AS-400 Mainframe), word

processing (edited/finalized all proposals, letters, forms, memos,

etc.), Support Staff member, travel arrangements, processed expense

reports, updated Alpha 4 Database, configured/ran various reports,

assembled sales brochures and filled in on switchboard.

Aug. 1977 to Nov. 1993: APPLIED TECHNICAL PRODUCTS, INC.; 303-***-****

(Held three positions at A.T.P.) 5120 Havana Street; Denver CO 80239

(Closed)

(Mfr. Representative: Medical Electronics &

Analytical Equipment)

Sep. 87 to Nov. 93: Office Manager: Contract Administrator,

Purchasing Agent, inventory control (warehouse and consigned),

warranty and exchange parts returns, processed/invoiced Service Work

Orders and service contracts, ran sales/service reports, word

processing, including forms design, etc.;

Jan. 84 to Sep. 87: Customer Service Rep.: Processed and invoiced

supply orders, Shipping/Receiving, processed and invoiced Service Work

Orders and service contracts, word processing, sales/service reports;

Aug. 77 to Jan. 84: Executive Secretary/Receptionist: Multi-line

telephone, typed equipment quotations and system descriptions,

processed/forwarded equipment orders, transcription of correspondence,

calculated equipment sales reports, ordered/purchased office and

kitchen supplies.

EDUCATION/TRAINING/CERTIFICATIONS

MARIAN HIGH SCHOOL, Mishawaka Indiana

CO Property & Casualty Insurance License Excel: Intermediate & Advanced

PowerPoint Course

Excellence in Customer Service General Liability Insurance

Intro to Inland Marine Insurance

Advanced Flood Insurance Worker's Compensation Insurance Bonds

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