Manager Management
Resume:
MARGOT J. HARDING
Alpharetta, GA 30005
abh6k5@r.postjobfree.com
MANUFACTURING MANAGER
Accomplished operations leader with history of improving bottom line by
improving efficiency, reducing expenses, and leading large, cross-
functional teams to peak performance levels. Skilled in partnering with
customers and suppliers to analyze processes and deliver customer-focused
business solutions. Highly developed manufacturing and business background
coupled with extensive project management and process improvement
experience.
Areas of Expertise:
- Process Improvement - Project Management - Budgeting &
Forecasting
- Change Management - Program Management - Safety
Leadership
- Manufacturing Leadership - Capacity Planning - Strategic
Planning
CAREER HIGHLIGHTS
Directed the timely completion of a $1.8 million capital project to
replace an existing legacy production scheduling & inventory management
software system.
As the plant leadership representative on the Central Safety Committee,
led evaluation and implementation of a behavior based safety program.
Led work system redesign effort with a union workforce to improve the
production planning and warehouse management processes. Overtime work was
reduced by 5% and warehouse inventory was reduced by 25% for savings of
$1.5 million.
Improved operations planning, raw material inventory management, and
established proactive maintenance processes, successfully reducing
process down time by 25% and off quality by 5%.
Led initial ISO 9002 certification project and obtained certification on
the first audit. Directed the Quality Management System for 6 years, and
implemented improved electronic document management system for the plant.
PROFESSIONAL EXPERIENCE
Energy Pro USA
2008 - Present
Senior Project Manager
Provide project engineering and lean manufacturing analysis activities in
support of energy reduction and production efficiency improvement for
major manufacturing plants, most recently in the paper industry.
. Implemented computer models and management tools for tracking and
reducing electricity & steam usage. Worked with mill management to
identify and implement new processes to lower usage.
. Collaborated with mill personnel and consultants on change over process
improvement and reduction of waste using six sigma and lean
manufacturing techniques resulting in $4-8 million in savings depending
on market conditions.
Fisher International, Inc.
2005 - 2007
Regional Vice President Sales
Provided consulting and sales services of specialized database and
software tools for clients in the pulp & paper industry. Guided clients
in identifying needs and provided products to enhance sales & operating
performance. Fueled a 20% increase in consulting engagements and product
sales in the first year.
. Collaborated with a colleague on design and sale of a new Competitive
Analysis and CRM system for an international chemical company.
Supervised the system beta test in the North American.
. Developed a relationship with a global client that resulted in
collaboration on a new consulting engagement to provide a tool for ROI
analysis of potential energy cost reduction projects and provided a
benchmarking curve to illustrate the packaging client's cost position
vs. their competition.
MARGOT J. HARDING
PROFESSIONAL EXPERIENCE (Cont.)
The Gallup Organization
2003 - 2005
Engagement Manager
Proactively managed client relationships during implementation of
projects. Performed new business development activities, including
identifying opportunities and engaging potential clients to uncover
needs. Improved clients' business performance by leading client
consulting teams in delivering change management projects.
. Implemented Gallup's employee engagement methodology for two global
manufacturing companies, a major retail client and a regional security
company. Assessed employees' satisfaction, analyzed results, and
identified high performers. Developed and reported findings to clients'
C-level executives
. Managed $2 million in project business comprised of approximately 20
projects simultaneously. Exceptionally skilled in managing multiple
priorities on an ongoing basis.
Weyerhaeuser Company, Pulp Division, New Bern, NC
1977 - 2003
New Product & Market Manager (2000 - 2003)
Served as a leading member of the new product business development team.
Reviewed strategic business plans, intellectual property strategy, and
selection of target markets to support organic growth. Conducted analyses
to understand potential clients' needs and challenges as part of
exploring opportunities to enter new markets. Assisted in development of
stage & gate new product management process.
. Created surveys, and interviewed 11 key customers in the tissue &
towel, filtration, and food packaging markets to qualify the need for a
new product and facilitated the manufacturing process. Resulted in the
acquisition of 3 paper and nonwoven accounts with an anticipated $5
million increase in revenue.
. Conducted SWOT, Five Forces, competitive intelligence analyses, and
market research to develop a business case and generate senior
management approval for a $1.2 million capital improvement project.
Specialty Fiber Plant Manager (1998 - 2000)
Responsible for setting and meeting plant safety, quality, reliability,
production and cost reduction targets. Established annual strategic goals
and overall financial plan to improve profitability.
. Developed strong supplier relationships and improved raw material
inventory management procedures to reduce working capital by 5%.
. Improved operations planning and established proactive maintenance
processes, successfully reducing process down time by 25% and off
quality by 5%.
. Improved production teamwork system through implementation of high
performance, self-directed, work team approach in a union environment.
Team achieved safety records of zero RIR and 0 incidents, improved
productivity by 25% and reduced rework by 5%.
Customer Operations Manager (1994 - 1998)
Managed overall plant customer operations, including $10 million worth of
product inventory, production planning, ISO quality systems, customer
technical service, and outbound logistics. Established financial and
performance goals.
. Facilitated value proposition supply chain work for the business team
responsible for the fluff pulp market segment. Collaborated with the
business team to develop and implement three strategic value delivery
needs of the market segment, estimated to provide $2 million/year
additional profit.
. Established open relationship with union leadership and led work system
redesign effort utilizing Six Sigma and Lean Manufacturing techniques
for the department (19 union, 12 salaried personnel) to improve the
production planning and warehouse management processes. Warehouse
inventory was reduced by 25% for savings of $1.5 million.
. Led a cross-functional team of manufacturing, sales, planning, and
finance professionals to optimize production scheduling with customer
requirements resulting in increased packaging line throughput and
reduced product transitions saving the mill over $900,000/yr.
. Collaborated with Procurement Manager to select a supplier to outsource
packaging materials supply and inventory management. Directed the
implementation with the selected supplier of the inventory management
process, including coordination with our production schedule.
MARGOT J. HARDING
PROFESSIONAL EXPERIENCE (Cont.)
Sr. Process Engineer/Customer Technical Service Manager (1984 - 1994)
Partner with Sales Managers for China, Taiwan, Korea, Japan, North
America and Europe to establish technical relationships between customers
& the mills to support the international absorbent products and nonwovens
customer base of over 150 clients. Responsible for process and product
improvement, new chemical approval, and the specification, trial, and
intellectual property processes for the mill.
. Developed and implemented product specification process utilizing
process capability (Cpk) analysis and statistical process control
techniques.
. As Quality System Manager, led the team that prepared and obtained
registration of the mill to the ISO 9002 standard on the first audit.
Scientist (1977 - 1984)
Led six new product development projects and numerous technical
assistance projects for all mills. Received two patents for new fibers
for nonwovens & paper applications.
EDUCATION
MBA, Technology Management, (GPA 3.82), University of Phoenix Online
Program 2002
MS course work, Pulp & Paper Science (GPA 3.57), University of
Washington, Seattle, WA 1984
BS, Chemistry (GPA 3.1), University of Missouri, Columbia, MO
1976
PROFESSIONAL DEVELOPMENT
Value Proposition/Supply Chain Training, BMFO LLC (2000)
The Fisher Group - The Course for Change Agents and Champions of
Organization Redesign (1999)
Axelrod Group - The Conference Model Professional Skills Seminar
(Implementing Work System Change) (2000)
Weyerhaeuser Total Quality Management Leadership Course (1992)
QMI ISO Quality Auditor Training (1992)
Center for Creative Leadership - Managing for Commitment (1991)
Tennessee Associates - Executive Course in Managing for Consistency
(1990)
W. Edwards Deming Quality Seminar (1988)
TECHNICALSKILLS
Microsoft Project, Excel, Word, Access, PowerPoint, SharePoint, Crystal
Reportwriter, SAP, PTS, SPSS, SAS.
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