Customer Service Sales

OUTLINE

A profit driven, innovative, manufacturing and operations executive with

broad based expertise in General Management; pro-active approach that

builds organizational capability to focus on fire prevention rather fire

fighting. Practiced in all aspects of running a growing and profitable

business including: sales, supplier and inventory management, MRP/ERP

systems, production, quality management and customer service with an

outstanding track record of success in costs reduction, improving profits

and growing sales. Constantly working to understand market needs, assessing

manufacturing capabilities, and determining needs to best invest capital in

order to grow business.

Professional Experience

Horn Arbor Farms - December 2009 - Current

Gloucester, VA

Accountant

Created and entered monthly journal entries to assist Owner with monthly

close. Entered all A/P and A/R items in QuickBooks. Process all A/P items

for disbursements and reconcile bank account.

Select Achievements

. Reorganized the books and reallocated items to correct all G/L.

. Identified and eliminated all double entries in books, fixed payables to

get back on established terms.

. Directly responsible daily deposits and bank reconciliation

. Managed accounts receivable and collections

. Manage purchasing: which included negotiating prices and terms, issue

purchase orders and process through QuickBooks.

. Prepared Statement of expected cash flow.

Nigel West Enterprises - September 2004 - December 2009

Norfolk - Calabar,

Manufacturing Supervisor to Controller

Originally hired in to help turn around manufacturing operations in the

window and extrusion department due to success of programs emplaced was

promoted to

Detailed duties

. Revamped production scheduling process which led on time deliveries from

65% to 99.8%.

. Managed 7 direct reports and up to 90 people from casual labor,

accentuating, office, supervisors, and sales staff across 2 shifts and

weekends as needed.

. Oversee purchasing activities, review and approve extraordinary items

which were not standard operations which also included all administrative

supplies.

. Brought facility in compliance with labor laws, OSHA, EPA and DOT

regulations

Gentek Building Products - July 2001 to June 2004

(Trade name: Revere Building Products)

Richmond, VA

Production Manager

Accountable for all aspects of manufacturing operations for the window

plant which included; production, maintenance, scheduling, customer service

and shipping to multiple distribution centers. Established budget, with

responsibility of forecast, setup plans for capital expenses adherence and

adjusted expenses to exceed bottom line goals.

Select Achievements

. Took EBIDTA from the red to eventually setting record for facility the

facility year.

. Reduced on the job injuries by 66%.

. Brought in 2 new window designs to replace older generation models.

. Increased productivity by 26% by improving work flow and applying lean

manufacturing techniques

. Developed and implemented operating instructions, based on an ISO9000

style system.

. Regained lost business through quality improvements, strong commitment

to service and reducing delivery time to industry expectations.

Viasystems Group - July 1994 to April 2001

Richmond, VA

Technical Support Analyst - Manufacturing Systems

Led continuous improvement teams, improved product flow through

manufacturing process and reduced production costs. Introduced new

manufacturing procedures and trained staff from operators to sales

representatives and added over $1 million to bottom line in less than one

year through QC improvements and costs containment.

Select Achievements

. Moving force in introduction of new materials in manufacturing process,

developed new manufacturing procedures, purchase new equipment, set up

inventory control, implemented production control system, Six Sigma and

SPC system, met compliance to ISO 9001 requirements and trained operators

in new operations.

. Improved response time to quality issues, eliminated system issues,

improved floor layout, increased throughput in some departments by up to

43% while reducing scrap/rework generated by 70%.

. Reduced shipping errors by 75% resulting in an average of 99.8% accurate

shipments.

. Managed manufacturing teams of 200 people across 3 shifts to meet

production goals while maintaining a safe work environment and improving

product quality.

Education

Universite de Charleroi, Charleroi, Belgium. B.S. in Finance and Operations

Management

. Advanced Microsoft Excel, Word, Access and Project courses completed with

Computer Literacy Unlimited from 1996 to 2000.

. Intermediate user of Autocad, Chief Architect 10, Minitab and PowerPoint.

. Seminars: SPC - Public Speaking - Effective Negotiations - Constraint

Management - Juran Approach to Quality - Lean Manufacturing.

. Fluent in French, basic skills in Spanish

Contact this candidate