Manager Customer Service

SUMMARY OF QUALIFICATIONS

Manager, experienced in the following:

> Superior Leadership with Organizational & Reconciliation

Skills

> Outstanding Head for Numbers, Dependable in Every Situation

> Dynamic Team Player, Always Company-Focused

> Expert Customer Service & Employee Management

AWARDS

Manager of the Year, 2008, out of 435 store locations,

nationwide

Company Standards Average, 2008, 91.18%

Outstanding Customer Service, 2008, rating - 92.06%

Company Standards Average, 2007, high score - 91.28%

EXPERIENCE

General Store Manager, Triton Restaurant Group, dba Krystal,

Tampa, FL, 2004 to present. Hired and scheduled new and

continuing employees, and reviewed performances. Procured stock,

Tracked daily and weekly inventories. Verified bank deposits.

Investigated cash shortages. Monitored and insured proper

accounting procedures. Updated profit and loss statements on a

weekly basis. Assessed and handled maintenance and employee

issues. Interviewed potential hourly and salaried managers for

multiple store locations.

. Increased sales by .08%, $96,000 in 2008

. Reduced food costs/shrink by .35%, labor by .23%

. Supervised 35 employees over 3 shifts

Yum! Brands, Tampa, FL, 2000 to 2004

Restaurant General Manager, 2001 to 2004. Scheduled labor,

ordered food and supplies, and developed the restaurant team.

Controlled Profit & Loss, following cash control and security

procedures, Maintained inventory. Managed labor. Reviewed

financial reports.

. Increased sales by 15%, 2001

. Reduced costs by 2%, 2001

. Supervised 2-8 Assistant Managers/Shift Leads

Assistant Store Manager, 2000 to 2001. Ensured compliance with

standard operation, including product preparation and delivery,

customer relations, restaurant maintenance and repair, inventory

management, team management, recruiting and retention of team

members, and financial accounting. Aided the development of new

leadership.

Assistant Manager, DEAGIO dba Burger King, Inc., Tampa, FL, 1997

to 2000. Assisted general store manager with operations and

reconciliations.

CERTIFICATIONS

Company Training Classes

LANGUAGES

Read, write, and speak fluent Greek

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