Customer Service Sales

STRIDER MURPHY

**** ****** ***** ( Fort Collins, CO 80528

Cellular: 949-***-**** ( E-mail: abh6i9@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Significant experience and a record of accomplishments provide excellent

qualifications in SALES, MARKETING, TRAINING, PUBLIC RELATIONS and

MANAGEMENT. Possess outstanding communication and interpersonal skills.

Aggressively prospect and generate new accounts. Resourceful and

adaptable. Motivated and enthusiastic towards customers and co-workers.

Exhibit a flexible attitude, performing successfully independently or as

part of a cooperative team effort. Can analyze any situation and promptly

formulate a plan. Always present a professional and positive company

image.

Key Strengths Include:

1. Proven track record of success in expanding sales and profit

margins.

2. Specialize in developing and enhancing long-term client

relationships.

3. Utilize thorough product/service knowledge to build trust and

rapport with clients.

4. Outstanding sales closing abilities.

5. Incorporate multiple sources and technologies to expand a

company's market presence.

6. Deliver high quality customer service, meeting and exceeding all

client expectations.

7. Thorough commitment to continuous professional growth.

PROFESSIONAL EXPERIENCE

PHYSICIAN RECRUITER & CONSULTANT ( Pacific Companies - Costa Mesa, CA

Matched physicians with nationwide employment opportunities at

hospitals, large medical groups and healthcare organizations,

including Kaiser Permanente. Assisted hiring organizations with

developing effective marketing strategies and presentations.

Conducted on-site profiles of prospective employers to determine

all job requirements.

Prospected for appropriate applicants through cold-calling, e-

mail blasts and direct mail campaigns. Pre-interviewed

candidates to determine suitability for available positions.

Provided logistical support relating to credentialing,

referencing, licensing, contract negotiation and relocation.

(2008 to 2010)

. Demonstrated thorough working knowledge of medical economics.

. Maintained a 5/1 closing ratio for physicians interviewed.

. Named Recruiter of the Quarter in 2009 (Q4). Placed seven

physicians in three months.

SENIOR MORTGAGE BANKER/TEAM LEADER ( Lending Tree Loans/Home Loan Center

- Irvine, CA

Assisted the Sales Manager in overseeing a team of 10 mortgage

bankers, while simultaneously managing personal portfolio of

clients. Served as Senior Mentor and Trainer for all new account

executives. Matched borrowers with appropriate lenders.

Utilized essential knowledge of federal mortgage laws, i.e.

RESPA, TILA, ECOA and HMDA.

Dialed an average of 85+ phone calls per day, greeting all

prospective customers with enthusiasm. Maintained a closing

ratio of 6/1 on inbound calls, and 12/1 on outbound calls.

Solicited clients through the Internet and direct mail campaigns.

Used consultative selling techniques to meet clients' short- and

long-term objectives. (2005 to 2008)

. Consistently exceeded all performance goals.

. Two-Time Gold Club Member in 2006.

. Named to company's Top 10 Mortgage Banker list.

. Received multiple Customer Excellence Awards.

Continued . . .

Strider Murphy Page 2

PROFESSIONAL EXPERIENCE (Continued)

LOAN OFFICER ( American Home Loans - Irvine, CA

Sold loans to residential customers seeking to purchase or

refinance homes. Handled both HELOC's and HEIL's (A-Paper, Alt-A

and Subprime Mortgages). Prospected for clients through outbound

Internet leads. (2005)

. Applied comprehensive working knowledge of all fifty states'

residential mortgage fundamentals and regulations.

. Represented both government and conventional loan programs

(Fannie Mae, Freddie Mac & FHA).

. Successfully completed all necessary loan documentation for

Full Doc, SISA, Stated SE/Wage Earner and NINA.

OUTSIDE SALES REPRESENTATIVE ( Spectrum Wireless - Laguna Hills, CA

Marketed telecommunication services to representatives from the

construction industry with 20-40 new lines. Prospected for new

accounts through cold-calling, in-person visits, and meticulously

following up on all leads. Maintained excellent customer

relations with existing portfolio of clients. (2004 to 2005)

. Met clients' short- and long-term objectives through

consultative selling techniques.

. Exhausted North Orange County's territory by consistent and

aggressive marketing.

BAR MANAGER ( Diamond Club/Angel Stadium - Anaheim, CA

Interacted with business professionals from all walks of life.

Served drinks to customers, utilizing extensive product

knowledge. Continually took stock of and adjusted bar's supply

of liquors to keep operations running smoothly. Trained staff in

professional customer service methods. Set prices for specialty

drinks. (1999 to 2005)

. Consistently ranked Top Sales Bartender.

. Provided quality customer service at numerous private parties

and catering events.

. Monitored customers' alcohol intake to maintain a safe

environment for bar patrons.

BARTENDER/CERTIFIED CORPORATE TRAINER ( Dave & Buster's - Orange, CA

As Shift Leader, oversaw operations and scheduled employee hours.

Monitored inventory and ordered supplies, maintaining adequate

stock levels at all times. ( 1996 to 1999 )

. Opened three new locations from the ground up with the

corporate travel team which encompassed extensive training in

customer service, presentations and policies.

MILITARY SERVICE

Flight Medic/Medic ( United States Air Force/Reserve, M.A.F.B., CA

Served in the Medical/Surgical Unit and Emergency Room.

Responsibilities included general orderly duties, sutures, ACLS

and starting IV's. (1992 to 1996)

. Trained and certified in EMT, BTLS, ACLS and CPR.

. Awarded Honor Graduate commendations and the National Defense

Ribbon.

. Received Honorable Discharge.

EDUCATIONAL BACKGROUND

General Education/Business Courses ( Chaffey College - Rancho Cucamonga, CA

- Dean's List/3.5 GPA

Diploma ( Soldotna High School - Soldotna, AK

Computer Skills:

Outlook ( Word ( Excel ( Explorer ( WinSearch ( Point ( Aloha ( Keyboarding

to 50 wpm

REFERENCES: Available upon Request COMPENSATION: Open to Negotiation

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