Customer Service Manager
Resume:
Sandy Hammonds
Dandridge, TN ****5
Cell phone: 859-***-****
Objective
To obtain a challenging Administrative position, such as an Environmental
Compliance Consultant in a strong and valued department of an organization
that will enable me to utilize my education and work experience
capabilities and be a valuable asset to the institution.
Summary of Qualifications
. Four years of bookkeeping experience
. 14 years of administrative support
. Extensive computer experience
. Banner and STI Software
. Proficient in Microsoft Word, Excel, Outlook and Power Point
. Developed interpersonal skills, dealt with customers, students,
parents, subordinates and co-workers
. 14 years training in confidentially
. Self-motivated; ability to multi-task in fast paced environment
. Unique ability to work independently or with a team
. Capable of implementing decisions and adept at mastering new software
programs
. Close attention to detail
. Strong interpersonal skills and personable personality
. Supervisor for 5 subordinates
Professional Experiences
August 1, 2009 - current - Walters State Community College
Financial Aid Assistant - Morristown TN
Perform administrative and office clerical duties, provide administrative
support to three supervisors, backup for Work Study Payroll, Supervision of
five work study students, Pick-up, process, and distribution of mail,
Composing Correspondence, filing, Provide financial aid information and
assist students in accurately filling out forms. Intake and proofread
financial aid forms for completeness and accuracy, Verify student
enrollment and academic status using internal and external college
financial aid, enrollment, student loan applications and national database
financial aid systems, Maintenance of scholarship and work study
applications for all department in college, Maintain calendar and
appointments for Financial Aid Associate Director, Greeting and aiding
Students, parents, visitors, Phone system, screening visitors, relaying
messages, Other duties as assigned.
January 2005 - July 2009 Howard Housing
Manager/Bookkeeper Berea, Kentucky
Book Keeping for 25 apartment units, Evaluation and Processing of all
Accounts
Receivable/Accounts Payable, Rentals, Regular and Court Evictions,
Rents/Deposit Collections, Maintain checkbook, Month In/Out, Management of
Maintenance Operations, employee and tenant files and supervisor for 5
Maintenance Crew, Purchase new equipment as needed for rentals, Upkeep/Care
of Rental Units, Clerical, Record Keeping, Written Communication and
Correspondence, Advertisements, Posting of transactions to ledgers.
March 1996 - June 2008 Madison County Board of Education
Administrative Secretary Berea, Kentucky
Interpersonal Communication, Record Keeping for Administrative, Athletic,
and
Guidance Department, Transfer Records In/Out, Administrative Postal
Distribution/Correspondence, Written Correspondence, Typing, Word
Processing, Spreadsheets and Word Documents for Administration, Athletic
and
Guidance Departments, Handling of Confidential Information and Security
Passwords, General Office Duties, Data Input, Training new employees in
office duties and procedures. Stand in for Attendance Administrator and
Guidance
Department, Customer Service.
Education
September 2008 - October 18, 2010 - Bachelors Degree in Business
Administration
Phoenix AZ
October 2006 - August 2008 - Associate Degree in Business Management
Phoenix, AZ
1974 - 1975 - Berea Community High School Berea, Kentucky
References
Howard Baker Master Sgt. Barry Todd
Real Estate Property Owner A.F. Instructor
Debra Engle Jesse Ward
Counselor Consultant
Ken Bicknell David Gilliam
Principal Principal
Terri Stansberry Linda Mason
Associate Director Dean of Financial Aid
Walters State Comm. College Walters State Comm. College
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