Sales Manager

JUAYITA BISHOP EDD

**** ****** ***** **** ******, GA 30519 * 770-***-**** * Email:

*******@****************.***

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MARKETING and CREATIVE DEVELOPMENT

PROFESSIONAL PROFILE

. Exhibit great attention to detail.

. Work effectively under pressure to assure all deadlines

are met.

. Possess interest in and general knowledge of a wide

variety of subjects and subject areas.

. Incredible ability to pitch story ideas.

. Gather research quickly and effectively from multiple

sources.

. Ability to write clearly and concisely.

. Outstanding ability to create brochures, programs and

flyers.

. Possess time management skills.

. Demonstrate ability to work individually and in a team

environment.

. Solid knowledge of Word, Power Point, and Excel.

. Proficient with blogging, email marketing and social

media.

. Knowledge of Adobe Illustrator and Photoshop and Quark.

PROFESSIONAL EXPERIENCE

2007-Present MAKITA USA-SALES

Buford, Ga.

Customer Relation Specialist

. Accurately enter orders in a computerized database in an

ACD team environment of approximately 40 sales support

staff.

. Assist sales team by focusing on direct mail campaigns

to support lead generation efforts and company-wide

sales goals.

. Generate monthly sales approximately $5 million while

handling customer billing inquiries and disputes.

. Promptly resolve Dealer wholesale-related issues.

. Manage the daily order work queue that stores an average

of 250 orders to ensure each order is processed in a

timely manner.

. Demonstrate 100% attention to detail using follow-up and

follow-through skills.

. Maintain excellent rapport with sales and marketing

teams.

. Effectively manage multiple, deadline-driven projects.

. Solid MS Excel and PowerPoint skills.

. Possess solid interpersonal skills, including the

ability to build relationships, in an upbeat, positive,

professional demeanor.

2006-2007 BRITISH TELECOMMUNICATIONS

Atlanta Ga.

Order Delivery Manager

. Worked closely with customers, sales, and all members of the

service delivery chain to ensure on-time and accurate delivery

of BT services to customers.

. Established key milestone deliverables in the Orion

database, which showed documentation and critical path

activities generated to meet customer objectives.

. Regularly and timely communicated the progression of

orders to customers, account teams and involved parties

using effective communication via teleconferencing.

. Deployed project roll-out effectively, taking all

necessary actions to ensure planned implementation

activities were delivered in line with customer

expectations, within planned revenue turn-up

expectations and with adherence to all related

contractual commitments.

. Managed the effective hand-over of service to customers

from implementation to operation, and successfully

completed project closure.

2003-2006 S1 CORPORATION

Norcross, Ga.

Technical Support Coordinator

. Provided front line technical support for reported

issues.

. Opened up to 50 trouble cases to be submitted to

appropriate technician.

. Statused up to 50 customers on open call issues for

quicker and efficient resolutions.

. Gathered information to determine root cause of

problems.

. Possessed customer management relationship experience.

. Escalated unresolved problems or those requiring formal

defect fixes to higher level of operations.

2002-2003 COMCAST CABLE TELEVISION (College Internship)

Atlanta, Ga.

Production Assistant

. Operated studio production work with studio cameras,

floor direction, Chyron operation, teleprompter,

lighting and some remote production.

. Assisted producers with the development of script

writing and other creative ideas to boost television-

viewing ratings.

. Monitored the progress of other crewmembers' work to

ensure that all elements were ready for the on-going

shoot, and solved any problems that occurred.

. Solved problems that interrupted actual shooting.

. Responded to departmental requests.

. Monitored set safety and communicated safety problems.

. Completed detailed paperwork and delivered to production

office at day's end.

2000-2001 CONCERT/AT&T/BRITISH TELECOMMUNICATIONS

Atlanta, Ga.

Project/Order/Workflow Manager-Service Delivery

. Confirmed the receipt of orders and reviewed orders for

AT&T customers.

. Coordinated and monitored all Frame relay orders that

originated from AT&T distributors for

provisioning on Concert Network.

. Entered new order information into the Orion database.

. Tracked the progress of all orders and proactively

sought solutions via escalation to meet customer's

scheduled "commit date."

. Participated in conference calls to status the customers

and the account teams.

1999-2000 SPRINT Atlanta, Ga.

National Account Customer Service Representative

. Supported approximately 150 customers daily in a fast-

paced call center ACD environment.

. Opened data, private line and switched data trouble

tickets for National and Government customers.

. Determined appropriate escalation path for customer

issues and took ownership of the customer until

resolution.

. Coordinated repair activities through interfacing with

fix agencies, field technicians, foreign carriers and

account teams to resolve customer issues.

1995-1998 THE KAUFMANN CLINIC Atlanta, Ga.

Accounts Manager

. Helped to reduce company's $450,000 receivable to

approximately $300,000 in 12 months for large internal

doctor's practice.

. Implemented creative strategies to collect past due

invoices while maintaining excellent relationships with

approximate 400 patients.

. Collaborated ideas and strategic methods to market

physician services.

. Assisted in coordinating healthcare classes for diabetic

patients.

. Reduced return check receivables by 10% by verifying

funds immediately.

1995. SOUTHEASTERN HEALTH SERVICES

Atlanta, Ga.

Patient Account Supervisor

. Created the Financial department, which resulted in 6

new employment opportunities.

. Supervised, trained and motivated staff members

throughout 7 locations in metro Atlanta on proper

collection procedures which reduced past due receivables

by 15% within 30 days.

. Evaluated, interviewed and approved applicants for

financial hardship plans to help reduce bad debt

receivables.

. Created and implemented effective letters to help reduce

receivables.

. Created monthly aging reports to help project the

monthly forecast of receivables collected.

EDUCATION and PROFESSIONAL DEVELOPEMENT

. Bachelors of Science in Communication, Kennesaw State

University, Kennesaw, GA, Dec. 2003

. Real Estate License, Georgia MLS Training Institute,

Roswell, GA, Jul. 2004

. Real Estate Broker, Georgia MLS, Roswell, GA, Jul. 2004

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