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Sales Customer Service

Location:
Broomfield, CO, 80021
Posted:
November 10, 2010

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Resume:

CARRIE HOESLI, CDC

***** *. ***** **, ***********, CO 80021

720-***-**** abh6gh@r.postjobfree.com

Summary

Driven, creative sales manager and outside sales representative with 5 years

experience in a competitive industry. Strength in generating new customer leads and

building relationships with existing customers. Hardworking, company centered with

proven ability to earn large accounts though solution selling. Skilled in team

building, product training and data analysis.

Experience

MANAGEMENT SKILLS

Managed a territory of 7 states with more than 2000 existing customers.

Trained a support team of more than 25 members over 30,000 products from

33 production facilities.

Helped transition Skyline Business Forms into the Ennis, Inc. sales

structure through customer contact, strategic planning, and marketing

programs.

Constructed a sales plan based on past sales data, marketing trends, and

product sales growth.

Followed customer sales growth and provided annual projections and

quarterly updates.

Sales Skills

Signed up new customer accounts totaling more than $350,000 in new

business in less than 2 years through cold calling and territory

research.

Grew client's sales from $36,000 to $500,000 in a 12 month period

through solutions based product design and sales support.

Built a product training program for a multi million dollar customer.

The program increased sales more than 18% in the first year.

Presented over 200 product sales seminars to more than 1000 customers

across the United States.

Analyzed costs and built sales estimates on customer products.

Marketing Skills

Developed product marketing concepts including magazine ads, e-mail

campaigns, direct mail pieces and loyalty gaming programs. Tracked

programs to evaluate ROI.

Built new product sales kits to highlight products and services.

Trained sales and customer service on sales kits. Updated products kits

on a quarterly basis to keep information fresh.

Worked with a national marketing team to build new websites and magazine

ads.

Communication Skills

Furthered professional development through trade shows, conferences and

other networking events.

Utilized CRM software to keep contact with customers through e-mails,

follow up calls and meetings.

WORK

HISTORY

2010-current Ross Print Marketing

Denver, CO Account Manager

At Ross PrintMarketing I've honed my product workflow management skills

supporting the marketing plans of an international franchise. I

specialized in direct mail and in-store marketing collateral.

2007-2009 Ennis Inc.

Denver, CO Southwest Area Sales Manager

With Ennis I learned to work as part of a nationwide team of sales

professionals. Working with a network of production facilities I

provided customized product solutions to support my customers. I

learned territory management and customer prospecting skills. I also

learned the art of the cold call sales technique.

2005-Oct. 2007 Ward Kraft Inc.

Fort Scott, KS WK Commercial Sales Representative

With this position I learned strong presentation skill both with

internal and external customers. I helped educate thousands on a wide

variety of products and services. As a WK sales representative I was

sought as an industry expert on a variety of technical products and

services.

2000-2005 Ward Kraft Inc.

Fort Scott, KS Forms Division Customer Service / Inside Sales

During my time as a customer service representative I learned the value

of great service and customer astonishment. I assisted customers with

estimating, tracking, problem solving, and product education. The

diverse product offering at Ward Kraft strengthened my overall industry

knowledge and prepared me for future opportunities.

Education

1995-1999 Pittsburg State University

Pittsburg, KS B.A., Technology in Commercial Graphics and Print

Technology.

My education at Pittsburg State taught me indepth knowledge of graphics

and printing from concept to creation to application. Hands on work

with many different softwares and manufacturing tools / machines helped

me learn how design and print is created.

Gamma Epsilon Tau - Graphic Arts Honors Fraternity

Alpha Sigma Alpha

Alpha Phi Omega - Service Fraternity

Interests

Family, rock climbing, hiking, biking, camping, photography, music,

quilting, my dog Otus, continuing education.

Accreditations

2003 DMIA - Certified Document Consultant

Pittsburg, KS

2003 Customer Champion

Pittsburg, KS 2001

Dale Carnige Graduate

Pittsburg, KS

2005, 2006 National Postal Forum Certificates

References

Available on request



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