Customer Service Manager

M . David Boaz I I

Cell: 937-***-****

Home: 937-***-****

Education:

University of Phoenix

Lewistown, Pennsylvania

Bachelors Degree in Software Engineering – Expected completion in 2010

Current GPA 3.85

Tech Pros Group

Microsoft Networking Internship July 2008 August 2008

University of Phoenix

Dayton, Ohio

Associate Degree in Computer Networking finished August 2008

GPA 3.81, semester hrs 120

Robert Half Technology

Dayton, Ohio

Technology assessments for Microsoft Word and Excel Feb. 2008

Sinclair Community College

Dayton, Ohio

Computer Networking: 105 Credit hrs completed Spring 2005

Northmont High School

Clayton, Ohio

Completed High School Diploma Spring 1999

Special Skills

10+ years of management experience Employee Hiring and Firing

Multiple store management 10+ years of Inventory Management

10+ years of customer service

P & L experience

Work Experience:

July 2008 – Present: Retail Manager for Advance Automotive Lewistown, PA

Duties Include: Cash management, deliveries, customer service, scheduling, building store sales,

building team member skills, opening store, closing store, inventory management, and hiring new

employees.

Jan 2007 – Present: Computer Consultant for Guardian Technical Services

Duties Include: Building and configuring desktop computers and networks both wired and

wireless, monitoring network connections and status, trouble shooting customer problems.

June 2007 July 2008: Parts specialist for Advance Automotive Dayton, Oh

Duties Include: Cash management, deliveries, customer service, and up selling premium parts to

customers.

May 2006 July 2008: Delivery Driver/ Manager, Papa Johns. Dayton, Oh

Duties Include: Cash management, food prep, general maintenance, deliveries, and customer

service.

May 2006 – May 2007: Insurance Agent, National Agents Alliance. Dayton, Oh

Duties Include: Selling insurance products by phone, going to clients homes to meet discuss and

the different insurance products, and following up on previous sales

Jan 2006 April 2006: AMES True Temper. Lewistown, PA.

Duties Include: Assembly, forging, labeling, and chucking handles.

June 2004 – Dec 2005: Super Manager, Papa Johns. Dayton, Oh.

Same duties as store manager, but responsible for assisting DM in their responsibilities. Collecting

store P&L, store inspections and was involved in the hiring process of other managers. (Gave my

input)

June 2002 June 2004: Store Manager, Papa Johns. Dayton, Oh.

Duties Include: Hiring employees, dismissing employees, discovering and developing employee

skills, building store sales, handling complaints, marketing, scheduling, profit and loss reports,

customer service, cash management, food prep, general maintenance, and deliveries.

Dec 1997 June 2002: Assistant Manager, Papa Johns. Dayton Oh.

Duties Include: Cash management, food prep, general maintenance, deliveries, and customer

service.

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