Customer Service Supply Chain
Resume:
Heather A. Becker
abh6g1@r.postjobfree.com
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OBJECTIVE
To use my analytical skills and internal drive for results along with
my 8 years of broad supply chain experience to obtain a supply
chain/logistics position at a best in class CPG company.
EDUCATION
Purdue University, West Lafayette, IN
B.S., Industrial Engineering
Management Minor
PROFESSIONAL EXPERIENCE
PepsiCo - Quaker Gatorade Tropicana Division (QTG)
June 2002 - Current
National Customization Manager - Beverages, Chicago, IL
March 2010 - Current
. Responsible for the quality and production of 50+ repacked
and customized display SKUs at nine facilities across the
country
. Participate in cross functional teams that create new,
innovative pack sizes for both the customer and the consumer
that will drive incremental sales but fit logistically and
financially in a warehouse to warehouse supply chain system
. Research new technologically advanced methods to repack
Gatorade into variety packs and customized displays while
reaching target throughput at our high quality standards
. Currently achieving 99.68% YTD Product Availability on
displays against a target of 99.2%
. Collaborate with sales to forecast, plan, and deploy customer
specific initiatives including bottleneckers, coupons, and
customized in store merchandising
. Analyze the production and sales forecasts to ensure labor,
components, and materials are available at both internal and
3PL DCs to meet customer demand and timing
. Currently in the process of eliminating placards on our club
pallets resulting in an elimination of 1,000,000 sheets of
paper annually
South Regional Performance Manager, Dallas, TX
January 2008 - February 2010
. Provided local focus, coordination, and tools needed to
execute promotional activities, seasonal volumes, and
customer service targets at seven DCs in the South region
. Created and led Customer Supply Chain SWAT team during SAP
release 3 to ensure key metrics such as on-time delivery and
product availability did not drop below targets during
implementation
. Responsible for ensuring physical capacity was not reached at
seven facilities ranging from 250k - 1.0M sq ft., worked with
planning organization to deploy finished goods accordingly at
the SKU-D.C. level to ensure space was being appropriately
used
. Saved $150,000 in transportation and handling costs by
remapping three customers from the Dallas Campus DC to the
source DC at the Dallas Plant
. Conducted team meetings each period to review key performance
indicators; Requested Arrival Date, Product Availability,
Scheduled Arrival Time and Mill Transit On-Time Shipments;
Implemented action plans when KPIs were not being met
. Led the South Region to a .46% order volume carryover period
to period against a target of 2.0% in 2009
. Created 2.5 day on site training program for Customer Supply
Chain team members to learn about different job functions at
the DC post SAP implementation
West Customer Supply Chain Manager, Chicago, IL
April 2006 - December 2007
. Responsible for all customer service processes from order
entry to receipt at the customer for 3 PepsiCo Power of One
Customers (Albertsons, Supervalu & Safeway) as well as 150+
Convenience Store and key regional West customers
. Responsible for meeting all West customer service objectives
and goals including On-Time Delivery, Trailer Utilization,
SOX compliance, Product Turns, and Store Service Level
. Served as primary liaison between sales and supply chain to
assure product availability and promotional programs were
properly executed and world class service was provided to the
customer
. Attended and completed all necessary QTG 1 SAP training and
scored 95% on final assessment
. Ensured all West team members were trained and certified
prior to QTG 1 SAP Go-Live, developed both a pre go-live and
post go-live time table that included key customer
communications, strategic ordering dates and post go live
order tracking process
. Analyzed McLane ordering volume and desk complexity resulting
in a restructure of the McLane Customer Service team to
establish a Bag-in-Box dedicated desk to increase
productivity and better align with the Bag-in-Box supply
chain team
. Increased McLane Requested Arrival Date performance by 20% +
by establishing Pre-Scheduled Appointment Process for all 18
McLane divisions
. Responsible for the business development and career
development of 2 direct reports and 16 indirect team members
South Customer Supply Chain Supervisor, Chicago, IL
February 2005 - March 2006
. Assisted in Customer Service centralization by transitioning
Publix, Winn Dixie, Food Lion, and other key South accounts
from the Southern CBC to Chicago and a new Customer Service
team
. Led weekly team meetings with South team to discuss policies,
procedures, new/disco items and any other topics pertaining
to the business
. Assisted in solving daily issues including short lead orders,
late trucks, under forecasted promotional events and
oversells
. Organized and led one day cross divisional meeting with
Publix sales team to discuss foods display issues, hurricane
season planning and review Publix's scorecard
. Created graphs and tracked Tropicana In Store Loss data for
all South accounts; Presented ISL graphs to Food Lion and
identified Food Lion DC6 as root cause of ISL issue
. Appointed as allocation team-lead during the 20oz and 32oz
Gatorade shortage; Liaison between sales, customer supply
chain associates
Supply Chain Planner - Gatorade / Tropicana Chicago, IL
August 2003 - January 2005
. Responsible for the Gatorade Order Move program, saved over
$600,000 in 2004 by moving customer orders from mapped DC to
producing location
. Planned production for Gatorade Aseptic and Tropicana Wedge
in Aspen Tech MIMI
o 2004 Gatorade Aseptic Product Availability 99.5%
. Took over planning Gatorade 12oz and Tropicana10oz in P6 of
'04, created weekly production schedules for 3 co-pack
facilities
. Used WMS system to deploy product to internal and 3PL DCs
based on forecast and customer reservations
. Ordered raw materials for Gatorade Aseptic, worked with
Byesville Aseptic Plant to create and implement an exit
strategy during production transition to Whitlock Wharton
Supply Chain Senior Associate, Baltimore, MD & Atlanta, GA
June 2002 - July 2003
. Spent core rotation in Customer Supply Chain learning the
process flow from order submission to delivery at the
customer's warehouse
. Transitioned two distributor customer accounts from EDI to
VMI ordering
. Analyzed days on hand quantities vs previous orders to track
and report diverted cases
. Created account check-list that was used when customer
accounts transitioned from the Mid Atlantic office to the
South and Northeast sales center to ensure service to the
customer was not disrupted
. Tracked sales forecast vs orders for customized
Instant/Standard Oatmeal displays, worked with D.C.s and
account managers to sell through residual displays and avoid
waste
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