Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Fuquay Varina, NC, 27526
Posted:
November 10, 2010

Contact this candidate

Resume:

Brett Emigh

*** * ******** ******, ******-Varina, NC 27526

(T) 919-***-**** (E) abh6el@r.postjobfree.com

Summary of Qualifications:

> Experience in thorough evaluation of candidates experience, skills and

character to determine their compatibility with company resulting

increasing company productivity and lowering turnover.

> Experience in training new and experienced employees with a proven

success record.

> Experience in handling employee grievances and/or conflict to a positive

solution through listening, empathy, advice and follow up with employee.

> Success in adjusting training methods based on who is being trained.

> Success in explanation of new policies and/or procedures for a smooth

employee transition.

> Understanding of business principles especially concerning the cost of

recruiting, training.

Skills

> MS Word

> MS PowerPoint

> MS Excel

> Scheduling programs

> Open Office 3.0

> Chick-fil-a billing and invoice Programs

> Employee evaluation programs

> Employee orientation programs

> Recruiting Individual and Group interviewing

> Hands on and Computer employee training

> Progressive Discipline

> Termination and Exit Interviewing

Experience

Chick-fil-a, Beaver Creek, Apex N.C.

June 2010- Sep 2010

Kitchen Manager

> Interviewed, hired

> Trained all kitchen crew

> Kitchen organization

> Scheduling of kitchen crew

> Produce ordering/inventory

> Coordinated with marketing providing food for events.

IL Forno Italian Grill/Toscany Restaurant group

Feb 2010-May 2010

General Manager

> Recruiting, Interviewing, hiring

> Opened and oversaw Grand opening of the restaurant.

> Supervise 40 team members

> Catered Chamber of Commerce event for Town of Holly Springs

> Scheduling

> Wine and Alcohol inventory/ordering

> Maintain and Configure Micros POS system for restaurant

> Inventory/Ordering for Kitchen through Sysco

> Interaction with customers to provide/ensure the highest level of

customer satisfaction

Goodberry's Raleigh, NC

June 2009-Dec 2009

General Manager

> Recruiting, Interviewing, Hiring,

> Conflict resolution

> Labor law compliance

> Training of both team members and supervisors

> Improved customer service through hiring of new employees

> #1 in holiday gift card sales

> Cost management,Labor and Food

Chick-fil-a Raleigh, NC

Aug2002-May2009

General Manager

> Recruiting, Interviewing, Hiring

> Conflict resolution

> Labor law compliance

> Utilized progressive discipline

> Training of team members and management

> Lead Kitchen trainer at 13 Grand(store) Openings

> Participated in a total of 15 Grand openings

> Record opening day sales at Woodbridge VA grand opening(opened in summer

2004)

> Company Paid Travel to Grand opening in California

> Increased sales from 2.5 million in 2008 to 2009 trend of 2.75 million

> Unit profit margin was 10-14%.

Chick-fil-a Inc. Berkeley Mall Goldsboro N.C.

Aug2006-April2007

Interim Manager

> Profit and loss statements

> Ran location as an Operator

> Temporary Assignment

> End of Month paperwork

> Within .3-.5% of target food cost 4 out of 9 months

> Investigated and discovered employee theft

> Within 0-.3%lof target labor cost 9 out of 9 months

> In December ran 17% profit, 3% higher profit than previous year

Education: BBA, Midwestern State University



Contact this candidate