Customer Service Data Entry

Wanda Irene Duffie

*** ****** ***.

Smithville, MO 64089

Cell 615-***-****

abh6e1@r.postjobfree.com

Objective

To obtain a long lasting and rewarding career

Education: Professional Career Development Institute (PCDI) Norcross,

Georgia

Paralegal 2006

Tennessee Technology Center at Nashville Nashville, TN

Certified Pharmacy Technician 2004

Accomplishments:

Computers

. Working knowledge of Windows Vista and Windows XP

computers. I

. Familiar with all aspects of Microsoft Office, Quick

Books, and Spread Sheets.

Experience: Med 4 Home Kansas City, MO

Data Entry June 29, 2009 to May 25, 2010

Faxed Dr's for yearly renewals of breathing medications.

Called Dr's to verify patient's medications and obtain verbal

orders.

Entering of all Rx's and CMN's (Certificate of Medical

Necessity).

Worked on verifying that all CMN's received we good for

billing Medicare and if the were not we called the Dr and

advised that the CMN received was not good for billing to

have the issue addressed for Medicare purposes.

Spoke with patients to address their problems and concerns.

Extreme Data Entry.

Pardue's Pharmacy Nashville, TN

CPhT August 14, 2006 to May 31, 2008

. Reviewed prescriptions issued by physician, and other

authorized prescriber.

. Provided information to pharmacy customers on drug

interactions, side effects, dosage and storage of

pharmaceuticals.

. Maintained established procedures concerning quality

assurance, security of controlled substances and disposal

of hazardous waste drugs.

. Entered data such as patient name, prescribed medication

and cost in order to maintain pharmacy files, charge system

and inventory.

. Mixed pharmaceutical preparations, filled bottles with

prescribed medication and typed labels for bottles.

. Assisted in the preparation and dispensing of medication.

. Counted stock and entered data in computer to maintain

inventory records.

. Compounded and dispensed prescribed medications, drugs and

other pharmaceuticals.

. Successfully handled all drug ordering including C-2

drugs.

. Responsible for verifying insurance information and

rejected claims.

Omnicare ( The Pharmacy ) Nashville, TN

Triage Technician, Data February 28, 2005 to February 28, 2006

Entry Technician, CPhT

. Reviewed prescriptions issued by physician, and other

authorized prescriber.

. Provided information to pharmacy customers on drug

interactions, side effects, dosage and storage of

pharmaceuticals.

. Entered data such as patient name, prescribed medication

and cost in order to maintain pharmacy files, charge system

and inventory.

. Assisted pharmacist in any manner needed.

. Executed daily operations of data entry, customer service,

answering multi line phone,

Taco Tico / Econo Lodge Kingston Springs, TN

Manager 2003 to 2005

. Ensured customer satisfaction with their dining

experience.

. Managed inventory and ordering of food, equipment and

supplies.

. Directed the cleaning of the dining areas and washing of

tableware, kitchen utensils, and equipment to comply with

company and government sanitation standards.

. Utilized computers to track orders, manage inventory, and

process payments.

. Kept employee work records, prepared payroll, and

completed paperwork to comply with licensing laws and

reporting requirements of tax, wage and hour, unemployment

compensation, and social security laws.

. Monitored orders in the kitchen to determine where backups

occur, and worked with the chef to remedy the situation.

. Placed orders with distributors and scheduled delivery of

fresh food and supplies.

. Ensured compliance with all regulatory requirements and

facilitated inspections.

. Ensured that diners are served properly and in a timely

manner.

. Investigated and resolved customer complaints about food

quality or service.

. Supervised 2 employees, scheduled work hours, resolved

conflicts, determined salaries.

. Studied sales records to determine which menu items are

most popular. Created new menus in consultation with the

chef.

Sudden Service Kingston Springs, TN

Cashier 2001 to 2003

. Received cash from customers and employees in payment for

goods and services, and recorded amounts received.

. Computed bill, itemized lists and tickets showing amount

due, using adding machine or cash register.

. Recorded amounts received and prepared reports of

transactions.

. Read and recorded totals shown on cash register tape and

verified against cash on hand.

. Gave cash refunds.

. Operated cash register with peripheral electronic data

processing equipment, for bar coding.

. Sold candy, cigarettes, gum and gift certificates, and

issued trading stamps.

. Counted money to verify amounts and issued receipts for

funds received.

. Endorsed checks, and listed and totaled cash and checks to

prepare bank deposit slips.

. Disbursed cash and wrote vouchers and checks in payment of

company expenditures.

. Operated office machines, such as typewriter, computer

terminal, and adding, calculating, bookkeeping and check-

writing machines.

. Made change, cashed checks and issued receipts and tickets

to customers.

References: Excellent professional references available upon

request.

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