SCOTT “JOSH” BALLOU

585-***-**** abh6ct@r.postjobfree.com http://www.linkedin.com/in/scottjoshballou

OBJECTIVE

A full-time, challenging position in the Manufacturing, Warehouse or Communications disciplines.

SUMMARY OF QUALIFICATIONS

• Strong verbal and written communication skills. Basic skills in reading and writing Spanish.

• Supervisory experience in the government, not-for-profit and manufacturing sectors.

• Office support skills – Microsoft® Word, Excel and Microsoft® Office 2007, e-mail, internet, word

processing (40+ wpm); filing, record keeping, and operation of office equipment such as copiers and

faxes. Conversant in utilizing NeatWorks® equipment and software.

• 10+ years in environmental services. Experienced in the operation and use of floor cleaning

equipment and chemicals.

• Food service skills – preparation work for cooking, baking, short-order, and deli operations; receiving,

inventory, and stock rotation.

• Warehouse – shipping, receiving, stocking and inventory order pulling. Forklift certified.

• New York State driver’s license, clean driver’s abstract and reliable transportation.

PROFESSIONAL EXPERIENCE

Fix My PC, Rochester, NY 2010 -2010

Internship, Customer Service, Data Base Administration

Personalized one-on-one customer service for clients. In-take and Out-take of machines brought

into shop for service.

Data Base Administrator. Inputted and updated client information in Microsoft ® Office 2007

Outlook database. Utilized “NeatWorks” equipment and software to provided timely and accurate

documentation of business related expenses and documents.

Implemented and maintained inventory control processes for stock.

Increased by 20% the customer base by instituting a Technician Appointment Schedule.

Opened and Closed business. Completed paperwork on contracts. Courtesy calls to customers

for quotes on repairs and/or Pick-up scheduling. Maintained cash drawer intake/outtake.

Maintained Cleanliness of business. Performed duties as assigned by Office Manager.

AJL Manufacturing, Rochester, NY 2007-2010

Lead Operator, Deburring Department

Supervised 3-8 employees.

Facilitated work assignments per Production Daily Report to meet production quotas

and tasks as assigned.

Handled material with forklift and pallet jack.

Trained employees in accordance with AJL, ISO 9001 and customer standards.

Interfaced with engineers/departments to define or refine deburring processes.

Operated “Timesaver”/deburring machinery. Performed scheduled Preventative Maintenance.

Instrumental in streamlining department for more efficient production.

Operator, Press Room

Operated punch press, lathe, mill, tap and die, and deburring machinery.

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Met all timed production quotas and completed all tasks as assigned.

911 – City of Rochester, Rochester, NY 1987-2003

Shift Supervisor

Supervised 34 employees and oversaw Emergency dispatching operations for a 911 Center

providing service for 100+ local agencies.

Developed and conducted and documented on-the-job and classroom training for new/existing

employees.

Organized and managed time and payroll records; scheduled employees; handled complaints;

provided discipline and direction to staff; interfaced with all community agencies providing

emergency response services.

Rochester General Hospital, Rochester, NY 1985-1987

Communications Supervisor

Supervised the 24-hour operation of a communications center located in a 552-bed medical

facility. Managed a staff of 11 employees.

Oversaw the operations of switchboard and paging systems. Team member with management for

review and purchase of new patient telephone system. Handled service requests

for patient telephones as well as payroll, scheduling, training, and disciplining employees.

Gathered information for accreditation reports. Maintained employee, patient, and

equipment files.

United States Navy

Radioman

Served two voluntary enlistment tours of duty in the Communications centers of the USS

Okinawa, USS St. Louis, and the shore-based command – NTCC Miramar.

Earned the Navy Expeditionary Medal, seven “Award of Excellence” certificates, and three Letters

of Commendation.

Honorable discharge.

EDUCATION & TRAINING

• Rochester Institute of Technology, Rochester, NY – Social Work program (one year completed).

• United States Navy – Radioman and Teletype Repairman training; Supervisory School.

• Sacramento School District, Sacramento, CA – High School Diploma.

• City of Rochester and Rochester General Hospital, Rochester, NY – Effective Supervisory

Leadership courses.

• New York State Department of Labor, New York State – Counselor Aide I. 1000 hour

Apprenticeship Certificate

• Internship, Rochester, NY – 24 week Customer Service/Data Base Administrator, Fix My PC

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