Project Manager

KIMBERLY S. HOLDER

**** ******* ***** *****, **********, CA 95829 Home: 916-***-**** Mobile: 916-***-****

Email: abh6cp@r.postjobfree.com

Educational

Accomplishments

Educational Master of Business Administration (MBA)

Accomplishments Emphasis - International Management

Golden Gate University, San Francisco - July 1995

Bachelor of Science - Business Administration

Emphasis - Management Information Systems

California State University, San Bernardino - December 1986

Professional

Accomplishments

International Business Systems / Folsom, California / Solna, Sweden

Title: Director - Professional Services – Americas - January 2006 - July 2010

Responsibilities: Directed teams in developing and implementing IBS software to

resolve strategic and operational challenges. Experienced managing mid-large

scale, full-lifecycle development projects within a management consulting

environment. Responsible for organization performance for the Americas. Strong

communication skills with technical and non-technical audiences. Led the

development and management of complex Project Proposals and SOW’s. Heavily

involved in building client relationships. Participated heavily in business

development as well as in the development of new products and service

offerings. Liaison between client and project teams at an executive level.

Experienced managing global project teams. Managed personnel in North

America (CA, SC, MD, TX) and Latin America (Mexico City, Bogota, Sao

Paulo). I also was part of the global team that revamped the ICP implementation

methodology as well as participated in the development of the FasTrax Rapid

ROI methodology. For ten years during my employment, I was co-chair of the

IBS Client Symposium.

Title: Director - Professional Services – US - November 1999 – January 2006

Responsibilities: Directed teams in developing and implementing IBS software to

resolve strategic and operational challenges. Experienced managing mid-large

scale, full-lifecycle development projects within a management consulting

environment. Responsible for organization performance for the US. Strong

communication skills with technical and non-technical audiences. Led the

development and management of complex Project Proposals and SOW’s. Heavily

involved in building client relationships. Participated heavily in business

development as well as in the development of new products and service

offerings. Liaison between client and project teams at an executive level.

Title: Implementation Manager – US - January 1998- November 1999

Managed project teams to ensure successful implementations of the IBS

Software. Responsible for the direction of a department of senior managers,

programmers, project managers, technical managers, and financial consultants.

Engagement management experience including planning and estimating mid-size

and large projects. This included identifying fiscal impact, analyzing architecture

issues and developing resolutions, identifying risks, and leading the

communication and execution of the project methodology and implementation

processes.

Title: Project Manager - March 1997- January 1998

Responsible for the account and project management of several key

implementations. Responsible for all tasks: this included Project Plan

development, resourcing, issue management and resolution, project status

meetings and reporting, development of the deployment strategy, development of

the training plan. and Go Live execution plans. Responsible for impacts to

Budget, Timeline, and Scope.

Ernst & Young LLP / Sacramento, California

January 1996 – February 1997

Title: Manager

Responsibilities: Led and assisted clients in developing and implementing

solutions to strategic and operational challenges. Brought together a full range of

technical, industry, and business competentencies needed to deliver value to the

clients in mission-critical projects.

- Nationwide Insurance / Portland, OR

December 1996 – February 1997

Managed a package-enabled reengineering project.

October 1996 – February 1997

Managed the analysis and design of a world-class mobile claims

workforce.

- AT&T Wireless Services / Kirkland, WA/Paramus, NJ.

April 1996- October 1996

Managed the technical implementation of the pilot region for a national

rollout of customer care and customer acquisition hardware and software.

- Foundation Health Corporation / Sacramento, CA

March 1996- April 1996

Performed in the role of technical lead for the development of a future state

computer prototype to support a reengineering project for provider data.

Sprint / Rancho Cordova, California

March 1993 - January 1996

Title: Software Engineer IV

Responsibilities: Provided technical and project team leadership in the

development of system specifications for the most complex

system implementations that involved the integration of multiple systems.

- Provided technical guidance, training and work direction to less experienced

Software Engineers to ensure timely and cost effective design and

implementation of software application systems.

- Technical lead for a Data Conversion project.

- Participated in meetings with functional/user management to define business

systems requirements and to resolve problems in existing jobs.

- Maintained in-depth understanding of existing and next generation technology

in order to ensure the proper utilization of these technologies to meet user

business requirements information needs. This includes the design and

development of relational databases and client-server applications.

- Coordinated and provided technical support for coding of the more complex

programs, generation of test data, testing, and debugging programs.

- Managed prioritization meetings for development requests.

MCI Telecommunications / Rancho Cordova, California

June 1990 - March 1993

Title: Staff Specialist II (System Analyst/Programmer)

Responsibilities: Functioned independently from start to finish on projects to

enhance audits and controls, promote efficiency, and automated operational

processes. This included all system analysis, programming, documentation, and

training. Programs were written SAS, IBM Dialogue Manager, Dbase III+, etc.

- Managed product development implementations for the Billing Center

- Represented the Billing Center for upcoming software releases, reporting

status to a VP level, took the lead to resolve all issues.

- Team lead for automated call pricing system project.

- Team lead for Unitech implementations for 7 products.

AMBPAC Inc./ Sacramento, California

March 1989 - June 1990

Title: Programmer/Support Analyst

Responsibilities: Installed hardware and UNIX operating systems with

customized software at client sites. Provided training, customized programming,

and ongoing support. This included troubleshooting of software, hardware, and

the operating system. Provided problem solving of electronic claims submission

for both Medicare and Medi-cal. Programming in Business Basic.

SBI Computers / Sacramento, California

January 1989 - May 1989

Title: System Specialist

Responsibilities: Provided technical assistance to sales staff and customers.

Reviewed software packages to be sold in retail outlets, assisted customers with

troubleshooting and support - both hardware and software, and wrote

custom batch programs.

CCH Computax, Inc. / Torrance, California

September 1987 - December 1988

Title: Computer Support Analyst

Responsibilities: Supported customers in all aspects relating to hardware

software, data transmissions from client site to CCH Mainframes (IBM

3090), and support of customers on-site networks (Novell). Group was last line

defense

for technical problems.

- Tracking and reporting status to management.

- Provided new hire technical training for regional and corporate personnel.

Victor Valley College / Victorville, California

March 1987 - September 1987

Title: Institutional Research Technician

Responsibilities: Collected, compiled, and analyzed statistical information

relating to institutional research and information processing. Responsible for

reporting statistical information to the State of California.

Title: Instructional Aide/Data Processing

Responsibilities: Assisted students in an out of classroom environment in order

to further facilitate the learning process. Assisted certified staff with

instructional duties, which required knowledge in COBOL, BASIC, FORTRAN,

RPG, Pascal, and various application packages.

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