Randy Karnes

*** ***** **** **** ( Rossville, GA 30741 ( 706 - 858-9991 (H) ( 423

- 400-0544 (C) ( abh6ba@r.postjobfree.com

Office Equipment Service Technician/Manager

Highly accomplished, well-trained expert in the troubleshooting, repair,

service, maintenance, and installation of a broad variety of office

machines and equipment including, computers and printers; (ink-jet, dot-

matrix, thermal, and laser); tabletop copiers, typewriters, calculators,

and fax machines.

Additional years of experience as a Service Manager. Known and appreciated

for leadership, team building, dependability, knowledge, and solid work

ethic; MS Word, PowerPoint, Windows ME and XP. B.S. in Management. MBA

will be completed November 18, 2010.

Career Progression

Catalina Marketing, Chattanooga & Nashville, TN

1997 - 5/08

[An international company specializing in targeted advertising and data

mining: 1,000 employees and $500M in sales.]

Field Service Technician. Maintained network of computer-run thermal or

ink jet printers at 100 to 150 grocery stores in Tennessee. Planned daily

itinerary, maintained parts inventory, and did own clerical work.

Transferred to Chattanooga, TN, in July 2003. Built and maintained

excellent customer relationships.

. Exceeded company on-time closing standard of 85% of all service calls

by 10%. Went one year with 100% on-time closing rate.

. Contributed to company's bottom line through high printer-on-rate and

high closed call percentage rate.

. Volunteered for numerous extra projects such as ... called stores

nationwide to remotely troubleshoot printer issues to increase printer-

on rates and raise bottom line...installed the Catalina System in more

than 40 new grocery stores in southern Georgia, Memphis, Knoxville and

Chattanooga, TN, and Dallas, TX.

. Was the liaison for store personnel in pilot Kmart stores installed

with the Catalina system; converted the stores from dial-up to frame

relay communication and wrote process for other technicians to follow

when chain rolled out nationwide. Assisted the installation of

Catalina System and training of employees in Kmart stores and

Walgreen's, Albertson's and Food City stores; brought more than 50

stores into the Catalina network over a combined period of about 3

months. Most stores were in other territories.

SOS Business Machines, South Charleston, WV

1995 - 1997

[A private company specializing in printing, office supplies, office

furniture, office equipment. 50 employees.]

Service Manager. Supervised operation of Office Equipment Service

Department. Ordered parts, ran service calls, maintained relations with

vendors.

. Turned around substandard service record; brought the Department to

profitability while restoring customers' confidence in company.

Initiated new business relationships with parts suppliers.

Nash Business Systems, Atlanta, GA

1993 - 1995

Service Manager/Service Technician. Promoted to Service Manager in

January 1995; Effective leader and manager for 10 service technicians;

parts support; customer and vendor relations; staffing, and implementation

of company policies. While a technician, ran service calls, performed

preventive maintenance, and helped other technicians on installs, etc;

raised bottom line through large number of completed calls and sales of

equipment.

Commercial Office Equipment, Tucker, GA

1991 - 1993

Service Technician. Flawlessly executed service duties for typewriter

service department; assisted technicians in other departments on

installations; Contributed to bottom line through number of closed calls

and sales of equipment.

EDUCATION AND OTHER INFORMATION

B.S. in Management Covenant College, Chattanooga, TN

MBA Southern Adventist University

(MBA complete 11-2010)

Valid Passport

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