Customer Service Human Resources

*** ***** ***** 715-***-**** Home

Somerset, WI 54025 715-***-**** Cell

andreajokipp@gmail.

com

Andrea Jo Torseth

Objective

To obtain a position within the Human Resource field where I can

expand my knowledge and experience for the benefit of the employees,

employer, and community.

Experience 06/2008-Present Hubbard Broadcasting, Inc. St. Paul, MN

Human Resource Assistant

Coordinate posting and closing of HBI job openings and maintain applicant

flow records in accordance with Company requirements and FCC EEO

regulations; Open, date, code, copy and route applications for employment.

Perform administrative duties for Vice President, Human Resources,

including telephone, correspondence and special projects.

Provide administrative support to Human Resources Department staff,

including receptionist duties, managing office supplies, and scheduling

meetings and conference calls.

Assist with data entry in HR system iVantage. Entry includes but not limited

to hire/rehire of employees, performance reviews, transfers, job changes, etc.

10/2006-01/2009 Lowe’s Oak Park Heights, MN

HR Coordinator/Team Lead/Customer Service Associate

Staffing of 180 employees for new store opening.

Conducted and completed new hire orientation, weekly schedules, and

payroll duties.

Perform HR Coordinator tasks – Assemble employee files, recorded keeping

for schedules and payroll.

Completion of Entry Management Training Program (EMTP).

Prepare and complete weekly reports including cycle counts and price audits.

Assist in accountability with associates for ongoing training and providing

superior customer service.

11/2004-10/2006 Maurices Stillwater, MN

First Assistant Manager

Assisted in setting daily, weekly, and monthly sales goals for associates.

Assisted store manager in hiring, recruiting, training and development,

accountability, and teamwork.

Handled a variety of financial transactions including opening/closing logs,

cash, credit, checks, and vouchers.

Additional Positions: Assistant Manager (3/2005-10/2005), Sales Associate

(11/2004-3/2005)

05/2004-10/2005 GE Consumer Finance St. Paul, MN

Document Control Representative

Processed daily title release for customers in timely manner.

Worked on special projects with in the department to enhance work flow and

performance.

Handled escalated issues with dealers and customer.

Education 2008-Present Concordia University St. Paul, MN

M.A., Organizational Management with an emphasis of Human Resources

Expected Graduation in May 2010 with Capstone completion August 2010

Course work included the following: Total Compensation, Staffing Models

and Retention, Managerial Finance, Ethics of Leading and Managing, Legal

Environment for Managers, Human Resource Foundations, and Strategic

Human Resource Management

2002-2007 Metropolitan State University St. Paul, MN

B.S., Human Resource Management

Completed Courses: Fundamentals of IT in Organizations, Principles of MIS,

Financial Accounting, Principles of Finance, Organizational Behavior, Human

Resource Management, Employee Development and Training, Managing a

Diverse Workforce, Compensation and Employee Benefits Management, Case

Studies in Strategic Management, and Staffing Organizations

1999-2007 WITC New Richmond, Wi

Associated Degree – Administration/Finance

Complete Courses: Microsoft Office Suite (Word, Excel, Access,

PowerPoint), Financial Accounting, Business Law, Oral/Interpersonal

Communications, and Written Communications

Served for two years on the BPA (Business Professional of America) local

and state boards.

Professional SHRM, TCHRA (Twin Cities Human Resource Association)

Memberships

Skills Multitasking on projects, customer service, verbal and nonverbal skills,

interpersonal communication skills, outgoing, friendly, fast learner,

experience with Microsoft Office Suite

References Available upon request

Contact this candidate