Project Manager Customer Service

Samuel L. Jones

P. O. Box *** ● Sheldon, SC ***** ● *********@***.*** ● 843-***-****

Experienced IT Support Professional with expertise in data security, networks, project management,

software design & development, user & systems support and training.

SUMMARY OF QUALIFICATIONS

• More than 30+ years of experience in retail banking and the commodities market, including 13 years

data security, 11 years design and development, 8 years in data processing operations and 3 years

telecommunications installation and maintenance.

• Managed countless software, hardware and data security projects.

• Developed sustained relationships with internal management and employees and external vendors and

users based on knowledge and trust.

• Detail-oriented, resourceful, trustworthy, reliable, ethical, discreet and committed to excellence.

• Expert problem solving abilities and able to multi-task effectively.

TECHNICAL SKILLS

Platforms/Tools/Abilities

• • Audio & Video • PC or Mac

Communications (Written & Verbal)

• Recording Computers

Customer Service

• Project Management • Networks

• Creative Problem Solving

• Desktop Publishing • Wi-Fi

• All MS/Office Software

• Training • POTS/CAT5

• Service Support

• Database Management wiring

• Research Analysis

• WEB support

• Database Design &

• Report Writing

Programming

PROFESSIONAL EXPERIENCE

Technical Consultant 08/2000 – Present

Common Knowledge Brooklyn, NY –

Beaufort, SC

Common Knowledge has expertise in WEB design, computer security and technical support.

Enumerator 04/2010 – 08/2010

U.S. Dept of Commerce (Census) Beaufort, SC

Program Coordinator/Drumming Instructor 12/2008 – 05/2010

St. Helena Island Program (SHIP) St Helena, SC

SHIP is an after school program to support students’ reading and math skills using performing arts.

• Coordinate activities with program director and the elementary school principal

• Support the school curriculum in the classroom using Compass Learning

• Teach Drumming and Support Dance

Telecommunications Tech (Subcontractor) 03/ 2006 – 03/2009

Tech-One/Professional Broadband Hilton Head, SC

• Install and maintain Cable TV, Telephone and Internet services for Time Warner and Hargray

• Troubleshooting problems in the field (commercial and residential)

Systems Security Administrator 03/1997 – 06/2000

New York Mercantile Exchange (NYMEX) New York, NY

World’s largest physical commodity futures exchange

• Created and supported the system security policies and guidelines for all platforms

• Coordinated the annual security audit for the commodities exchange systems

• Review systems security procedures

Samuel L. Jones ● *********@***.*** ● 843-***-**** ● Page 2

Data Security Project Manager/Data Security Analyst 10/1986 – 04/1994

Chemical Banking Corporation New York, N.Y.

Corporate Data Security/Distributed Systems & PC Security

• Created and supported the system security policies and guidelines for PCs and distributed platforms.

• Performed computer intrusion incident investigations and coordinated system recovery

• Coordinated data security forums and conduct presentations as required

• Department Publisher (Corporate Security Manual) and LAN Administrator

Application Development Project Manager/ Programmer Analyst 06/1978 – 10/1986

Chemical Banking Corporation New York, N.Y.

Retail Banking/Back Office Systems

• Designed and implemented numerous back office system for a large commercial bank in the retail areas

of check processing, currency services and customer service support

• Managed a team of analysts and programmers

• Coded and documented numerous software modules for use in the retail banking applications using

various software languages and databases to generate end-user solutions

Operation Specialist/Console Operator/Data Processing Trainee 03/1970 – 06/1978

Manufacturers Hanover Trust Company New York, N.Y

Retail Banking/Check & Image Processing

• Technical Support for Check Processing Operations

• Systems Operator

• Check Processing reconcilement POD

EDUCATION & TRAINING

Technical High School Diploma - SGVTHS - Electronics Major 1968

90 Credits - Physics & Mathematics 1968 – 1971

Long Island University Brooklyn, NY

• Project Management – Chemical Bank 01/22/1982

• Project Implementation – IBM Information Systems Management Institute (ISMI) 12/16/1983

• Accelerating Application Development – IBM/ISMI 08/17/1983

• VAX/VMS Utilities & Commands – Digital Equipment Corporation (DEC) 03/13/1987

• Programming Decnet VAX – DEC 03/19/1987

• VAX/VMS System Management – DEC 04/19/1987

• IBM Informix – SQL I – Informix 09/11/1987

• IBM Informix – SQL II – Informix 10/23/1987

• Natural Applications Workshop – Software AG 1988

• Natural Advanced Techniques Workshop 1988

• VMS system Security Features – DEC 08/03/1988

• PC Networking: Hands - On Workshop – Learning Tree International 11/03/1989

• Certified Novell Engineer (CNE) Fast Course - Tech Data Corporation 10/23/1992

• Commodities Trading Broker Training – NYMEX 04/1997

• Testing Network Vulnerability - MIS Training Institute 04/19/2000

22 hours credit

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