Customer Service Administrative Assistant
Resume:
VIRONICIA TRIPLETT
**** ******** **** **. *** *** Memphis, Tn 38125
abh6ai@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Works effectively independently or as part of a team in a highly
confidential and professional fashion.
Skilled at handling multiple tasks and projects simultaneously
Sets affective priorities to meet operational goals
Outstanding interpersonal and communication skills
Excellent organizational skills and attention to detail.
Excellent presentation skills
Excellent customer relation skills
Adapts to new concepts and responsibilities
EDUCATION
Delta State University University of Phoenix
Bachelors of Business Masters of Psychology
Major: Office Administration/CIS Major: Psychology
Minor: Information Technology Anticipated Completion
Date- Spring 2011
Completed: Spring 2003
TECHNICAL SKILLS
MS Word, MS Access, MS Excel, MS PowerPoint, Crystal Reports, Outlook, PKMS
System, People Soft, Kronos, SAP
Talent: Type 50+ wpm, 10,000+/ksph (Ten-Key)
EXPERIENCE
Career Transition Specialist Systems Consultants Associates, Inc. (B.L.H.
Job Corps Center) October 2009 - Present
. Provide and arrange employability enhancement services, job placement
assistance, assistance that promotes job retention, assistance in career
advancement, and other transitional support services
. Develop job leads and jobs through varied means, including, but not
limited to face-to-face solicitation of and networking with employers,
trade associations, human resource organizations, government entities,
Workforce Investment Boards, Youth Councils, and One Stop Centers for
which the graduate qualifies and meets placement
. Track and document post-center progress using the Job Corps automated
career management system, update student contact, referrals, employment
data, career progress and services provided as necessary.
. Assist in zone and out-of-zone graduates in locating affordable housing,
day care, transportation, tools, work clothing, medical care, etc.
. Maintain contact with counterparts at other Job Corps Centers (out-of-
zone) who plan to refer their students, graduates or former enrollees for
services in the Metro Memphis area (Shelby & Fayette Counties).
. Establish positive linkages with support services' entities and maintain
a current list of and active relationship with supportive providers and
contact persons.
Outbound Sales Representative L&J Associates (AT&T) August 2009-October
2009
. Business to Business Telemarketing
. Describes and sells AT&T services, sales, and promotions to customers and
potential customers.
. Access client databases or other electronic files via AT&T directly
and/or paper reference material to research customer account problems.
. Resolves billing and payment issues, explains bills and policies and
procedures concerning prices, billing and service to customers.
. Train and educated new-hires on product and company protocol
Accomplishments
1. Exceeded required sales quota upon first 1st wk of hire
2. Promoted to leader 2nd week with company
3. Provided WOW customer service skills
HR/ Administrator Guardsmark, LLC March 2008- June 2009
. Process payroll account to ensure accurate financial data and system
documentation
Created and updated reports in both Access and Excel.
Set in on meetings with clients; prepared, conscribed, composed, typed,
edit, and distributed agendas and action minutes
Create and set up PowerPoint Presentations for weekly meetings
. Processed background checks, coordinated drug screenings and expedited
preparation and compliance of files for health organization accreditation.
. Carried out various audit checks to ensure the correct procedures have
been carried out and to identify any training requirements.
. Maintained employee database records
Accomplishments
1. Build and exhibit PowerPoint Presentations that helped sell the
company and establish business.
2. Participated in an effective strategy to reduce overtime for
specified accounts
Administrative Assistant FedEx/ (Volt Services-Staffing Agency) July 2007-
May 2008
. Coordinate with various staff for operational support activities of the
unit; serve as a liaison between departments and operating units in the
resolution of day-to-day administrative and operational problems.
. Provide administrative secretarial support for various
departments/divisions such as answering telephones, assisting visitors
and resolving a range of administrative problems and inquiries.
. Operate desktop computer to compose and edit correspondence and memoranda
from dictation, verbal direction and from knowledge policies of
established departments.
. Arrange essential mail in priority action order for manager
HR Attendance Coordinator NWA Pinnacle/ (Manpower Staffing Agency) July
2006-May 2007
. Plan, implement, and participated in recruitment and selecting of new
hires
. Performed duties as a member of the orientation team such as providing a
welcoming experience for all new hires
. Utilized Payroll software to enter in new hires, process transfers,
promotions and terminations. Ensured all employee time punches in
timekeeping system were correct and electronically sent to Accounts
Payable.
Coordinated daily operations including daily morning staff meetings,
addressed and resolved customer complaints. Dealt with difficult employees
with a calm and fair approach, using both diplomacy and empathy when
required.
Researched employee issues that include payroll and benefit questions and
worked with appropriate company departments to resolve while reviewing the
company handbook and policies.
Recorded employee attendance, personal and vacation time and reported all
leaves of absence to the benefits department on a monthly basis.
Customer Service Representative SITEL Call Center September 2005- October
2006
. Identify, research, and resolve customer issues in a very fast paced
setting
. Possess the knowledge to cover the different types of options available
to customers and assist them in making the best choice for their needs
. Possess the ability to deal with irate customers in a
professional/empathetic manner
. Follow-up on customer inquiries not immediately resolved
. Complete call logs and reports
Accomplishments
1. Voted employee of the week twice; which led to employee of the
month
2. Received incentives/bonuses for outstanding customer service skills
3. Received numerous thank you cards personally from customers
Executive Administrative Assistant Williams Sonoma/ (Manpower Staffing
Agency) Aug. 2004 - Feb. 2006
. Support senior level management and other support staff
. Type, proofread, and distribute memos, documents and correspondence for
department related issues.
. Schedule and coordinate meetings, interviews, appointments, events and
other similar activities for supervisors, which also include travel and
lodging arrangements.
. Entered employees time into Kronos System
. Create and entered data/reports in Crystal Reports.
. Worked with purchasing dept. on a daily basis to ensure accuracy of
invoices and account coding
. Post inventory payable invoices and balanced batches after data-entry.
. Update/create expenses reports
MRB Analyst Jabil Circuit June 2003- August 2004
. Review damaged product for determination of keep or send back to
supplier
. Utilized SAP database to enter and update data
. Converse with technicians to abstract and apply appropriate diagnostic
code for product
. Responsible for sending product back to client if necessary
ACCOMPLISHMENTS/AWARDS
L&J Associates
> Exceeded required sales quota 1st week of hire
> Promoted to LEADER 3rd week with company
> Provided WOW customer service skills
Guardsmark
> Build and exhibit PowerPoint Presentations that helped sell the
company and establish new business
> Participated in an effective strategy to reduce overtime for specified
accounts
Sitel Call Center
> Voted employee of the week twice; which led to employee of the month
> Received incentives/bonuses for outstanding customer service skills
> Received numerous thank you cards personally from customers
Jabil Circuit
> Promoted twice within first yr. of hire
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