Project Manager Customer Service
Resume:
Kevin G. Smith
Memphis, TN *****
***@*-*-*.***
AutoZone
Merchandising Analyst: Memphis, TN 08/08 until 10/10
When resigned, was the Merchandising Analyst for 3 of the 8 AutoZone
Merchandising Groups ($6BB+ sales company). 10/10 performance review was
"Exceeds Expectations".
Received a 10% raise in transition from Senior Financial Analyst to
Merchandising Analyst.
Provided data & insight that enable CMs, Directors & VPs to make
Merchandising decisions.
Wrote many related ad hoc SAS programs, including a quarterly Category
Contribution Report, which depicted performance metrics such as GP $,
Shrink, Vendor Funding & Capital Contribution across Categories & Vendors.
The program determined whether objectives were met by affected parties.
Maintained / amended SAS program that rendered data for all Category Line
Reviews.
Post comps vs Pre comps analysis of various Merchandising tests to
determine whether test stores outperformed control stores.
Senior Financial Analyst - Commercial Accounting: Memphis, TN 05/06 until
08/08
Enhanced responsibilities related to the prior position.
Uncovered systems data integrity problems / Created many ad hoc reports.
Created PeopleSoft queries for various purposes.
Co-taught a beginner's SAS class to other Analysts & the Commercial
Controller.
Received recognition for creating a variable compensation related SAS
software program.
Wrote a SAS program that prioritized the daily calling queue for Commercial
Account collectors.
Wrote the Aging program for commercial accounts with monthly terms.
Wrote a SAS program that automates most components of sales tax credit
approvals.
Created SAS programs that helped AutoZone bring AR in-house from a 3rd
party.
Firsthand participant in the modification of an AR factoring relationship
with a bank.
Financial Analyst - Commercial Accounting: Memphis, TN 09/05 until 05/06
Prepared weekly & periodic journal entries for review
Solved credit related problems while considering general ledger
ramifications
Created & used SAS programs to gather & analyze data for reconciliation &
reporting purposes, & to enable other departments to address dilemmas
Developed & proposed methods to streamline department operations
Major Account Representative - Commercial Credit: Memphis, TN 05/05 - 09/05
Worked with the Commercial Credit Manager, National Sales Managers, Midas
International & Midas Dealers to establish a point of contact & developed
relationships with Midas dealers,
recognized & resolved credit issues & problems while mitigating conflict &
managed our evolving relationship from a credit & customer service
perspective.
Improved DSO & provided management with Midas related performance metrics
National Bank of Commerce (now SunTrust)
Real Estate Collections Specialist: Memphis, TN 02/03-12/04
Directly responsible for collecting all Mortgages & Equity Lines which were
30+ days past-due
Provided preliminary equity analysis to help determine whether foreclosure
was an option
Utilized various methods & daily autonomy to yield expected results
KGS Lists
Since 2001
Created, owned & operated KGS Lists / B2B Information Technology Marketing
Clients included Adaptive Accounting, Adeptra.com, My-Com.co.uk & Navision
UK
Holloway Credit Solutions
Account Management Services department: Montgomery, AL 07/02-01-03
Placed outbound & accepted inbound phone calls via a database
AMS advises & implements pre-delinquent, cash recovery strategies for 3rd
party hospitals
Balanced recovery goals with client goodwill maintenance
Becker & Associates LLC
Telecommuted from Spain: 09/00-02/01
Represented an international software development client
B2B technology prospecting
Set appointments for client with executive level decision-makers
The Tree House
Vilafranca del Penedes, Spain: 03/00-05/01
Created, owned & operated The Tree House / The Tree House was a cyber cafe
with 8 computer/internet seats
The Alpine Group
Independent Tax Consultant: Atlanta, GA 03/98-02/99
Gathered subsidiary info. & created tax provision figures for The Alpine
Group & Superior Telecom
Prepared 2 federal consolidated returns & 65+ state-local, franchise-income
tax returns for 6 entities
Communicated with state taxing authorities to resolve, settle & clarify tax
positions
Created & maintained corporate tax workpapers
Deloitte & Touche
Tax Consultant, Corporate Tax Group: Atlanta, GA 02/97-02/98
Prepared federal corp. income tax returns & state franchise-income tax
returns for various clients
Managed the work of tax assistants to enhance billing efficiencies &
broaden the scope of projects
National Bank of Commerce (now SunTrust)
Special Project Manager, Recovery Department: Memphis, TN 08/96-02/97
Solely responsible for liquidation of a subsidiary's portfolio of loans
that were either delinquent, involved in legal proceedings or subject to
bankruptcy law
Devised & executed the strategic plan for this project (earned bonuses)
Represented the bank in courts of law, assigned-monitored bankruptcy
attorneys, obtained legal judgments, developed payment plans, ordered
repossessions & foreclosures
Deposited receivables & signed checks for all payments
World Music (U.S.A.), Inc.
Telecommuted from Tuscaloosa, AL & Atlanta, GA: 02/94-08/96
Promoted Wei Wei, China's most famous pop star, for endorsements of
products for China.
Designed contractual business relationships with third parties & agents
such as managers, publicists, attorneys & advertising executives Negotiated
agreements with corporate entities on various projects
Traveled to 5 Chinese cities for 35+ days to (a) support of the 1st tour
involving western musicians & (b) sign a contract with Hasbro Asia
(Beijing, Guangzhou, Hong Kong, Kunming & Shanghai)
The University of Alabama
Tuscaloosa, AL: 08/94-12/94
Graduate Teaching Assistant / Taught 2, 1-hour accounting classes weekly
Sea-Land, Inc. & Waterman Steamship Corp.
Deck Cadet: 01/91-06/91
Officer ship-board training / traveled to Bangladesh, Ethiopia, Egypt,
France, Germany, Great
Britain, Holland, India, Indonesia, Malaysia, Saudi Arabia, Singapore &
Thailand
Education
08/95 Master of Tax Accounting - University of Alabama
05/94 B.S. Commerce & Business Administration / Accounting Major -
University of Alabama
06/91 U.S. Merchant Marine Academy (USMMA) - transferred after 2 years
Computer Skills
Extensive use of Windows platform in a business LAN / WAN & stand-alone
environment
Software skills includes SAS & SQL programming, Excel, Monarch, Word, ACT!,
& various proprietary systems
Developed www.ngc-dance.com & www.k-g-s.net.
Languages
English: excellent communication skills / Spanish: can communicate at a
basic level
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