PROFILE:

?Passion for success ?Passion for technology ? Excellent

Communicator ? Superior problem solver

?Creative negotiator ? High performance ? Self managed ? Creative

A self-assured problem solver capable of taking risky actions and

accepting responsibility for the outcome.

PROFESSIONAL EXPERIENCE:

Credit/Collections Manager

2004 -2009

Lakeside Manufacturing, Inc., Milwaukee, WI

Manager of all credit and collections activities for a small to medium

size manufacturer located in West Milwaukee, WI. Annual sales between

$32 million to $36 million. Both weekly and monthly reporting to

management of intake of cash, forecasting and providing full details of

high profile issues. Month-end reporting for upper level management

includes Excel charting, graphs, etc.

Accomplishments:

. Bad debt ratio under 2% for 4 years (Industry Average 7.5%).

. Average DSO 42 days with percentage of 30 day past due plus of 7.5%.

. Developed and implemented numerous collections letters, emails

etc to communicate with the dealer, buying groups, etc

thereby increasing the collections results and minimizing the

involvement of the sales team.

Additional Accomplishments:

. Development and Implementation of Microsoft CRM software as Lakeside's

main communication tool.

. Event Planner for 3 years including Lakeside's 60th Anniversary Grand

Event in 2007.

Provider Enrollment Specialist - Medicare Part A

2002-2004

United Government Services, Milwaukee, WI

Underwriter of Medicare Part A and EFT changes to Medicare Providers.

Manage a team of 3 for researching, filing, word-processing, and

verification of information.

Accomplishments:

. Developed a tracking system for all provider applications and

streamlined our underwriting procedures in order to meet Medicare's

Chapter 10 rules and timelines.

Lead Credit Administrator 1996-2002

GE Medical System Information Technologies, Milwaukee, WI

Responsible included collection for capital medical equipment invoicing

ranging between $100,001 to over $1 million by working with both GE

Medical System and various hospital middle/upper level management

personnel. Month-end reporting for upper level management included

Excel charting, graphs, etc.

Accomplishments:

. Managed a team of six in India for all collections under $100,000.

. Held position as #1 collector for 7.5 years through successful

collections of overdue invoices, arrangement of alternative payment

plans, researching and producing revised invoices to correct pricing

errors.

. Six Sigma - Green Belt

EDUCATIONAL BACKGROUND:

Bachelor Degree-Business. University of WI-Milwaukee. WCTC -

Marketing (Associate Degree to be completed May, 2011)

SOFTWARE EXPERIENCE: Microsoft CRM, JD Edwards, Oracle, Excel, Word,

PowerPoint, Outlook, Photoshop and more.

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