Customer Service Six Sigma

Tarshema Renee' McLemore

**** ******** **. ********, ** 23231

Phone: 804-***-**** E-mail: abh69e@r.postjobfree.com

OBJECTIVE

Seeking a career in marketing and/or merchandizing with a leading fashion

company where I can utilize my creativity and strong communication skills.

Develop strategies to maximize business performance and profitability,

promotional strategies and competitive merchandise assortments.

EDUCATION AND TRAINING

Parsons, The New School for Design, New York, NY

Associate of Applied Science, Fashion Marketing, Fall 2009-

Virginia Union University, Richmond, VA, May 2002

Bachelor of Science, Management Information Systems

The George Group, Six Sigma Green Belt Certification, October 2005

PROFESSIONAL EXPERIENCE

VA Premier Health Plan, Inc. (12/07-Current)

Application Analyst

Richmond, VA

. Assist with Lean Six Sigma Green Belt and Black Belt projects.

. Participate with operational groups, developing modifications to

procedures and processes within the company.

. Develop and implement database policies and procedures to ensure the

integrity and availability of databases and their accompanying

software.

. Performs quality audits for the I.T. department to ensure standards

and procedures are being followed.

. Write, revise, and collaborate with other managers to research and

define departmental Policies and Procedures.

. Manage projects related to Enrollment and Information Systems.

. Develop and distribute Quality, Financial, and Virginia Coordinated

Care standard reports.

VA Premier Health Plan, Inc. (7/05-12/07)

Systems Analyst I

Richmond, VA

. Developed of data presentations to multiple operational areas within

the company.

. Developed an expertise in IDX reporting systems, including DBMS

queries.

. Identified and resolving production issues as they relate to various

departments.

. Assist with Lean Six Sigma Green Belt and Black Belt projects.

. Developed and implement database policies and procedures to ensure the

integrity and availability of databases and their accompanying

software.

Wachovia Securities (11/03-7/05)

Product Support Specialist

Richmond, VA

. Worked with the performance reporting project team in implementing a

high volume system that will deliver account Performance Returns to

the field via the broker desktop.

. Assisted with the implementation, testing, development, and data

cleanup for these large-scale applications.

. Utilized various tools to analyze accounts and resolve performance

errors.

. Communicated with various operational departments to resolve source

system issues.

. Acted as point of contact for Financial Advisers and branch associates

regarding data calculations and presentations.

AAA Insurance Company (11/99-11/02)

Help Desk / Customer Service Representative

Richmond, VA

. Provided technical support to employees, assisting with installation

and operation of PC's.

. Facilitated employee training and provided troubleshooting techniques

for new software introduced within the call center.

. Insured complete satisfaction by answering employee inquiries, dealing

with software adjustments, and network issues.

SKILLS

COMPUTER SKILLS

Microsoft Excel, Word, PowerPoint, Access

PROFESSIONAL SKILLS

Adobe Photoshop, MS Outlook 2000, Novell, Visio, Lotus Notes/ Script,

Netscape, PhotoDraw, FrontPage, Publisher

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