Customer Service Sales
Resume:
KERRY A. SLOE
Account Executive/Client Relations Executive
Alpharetta, GA 30022
abh69b@r.postjobfree.com
CAREER SUMMARY
Customer-focused, strategic business partner with a 15+ year success story
of developing and maintaining strong relationships, innovative ideas that
increase bottom line results, and establishing brand leadership in the
marketplace.
DISTINCTIVE QUALIFICATIONS
. Highly regarded and trusted Account Executive with talent for connecting
with customers at all levels and providing superior interpersonal
communication.
. Substantial expertise with managing accounts/relationships; efficient in
multi-tasking, proven success with establishing consistent new business and
increasing sales volume.
. Consistently conceptualize, plan, develop and implement best business
practices.
. Self-directed, independent and extremely ethical professional; exemplary
role model and mentor.
. Proficient in strategic, high-impact program design, execution and
implementation.
. Unique understanding of business needs of organizations and financial
implications of decisions.
EXPERIENCE
GLASS DOCTOR - Waco, TX (2006-
Present)
Nation's largest full-service glass company with 400+ franchised
locations
NATIONAL ACCOUNT MANAGER
. Developed new Flat Glass National Account program from scratch, including
contracting, negotiating, scripting, pricing and set-up/training of third
party call center.
. Targeted, established and maintained 135+ new accounts including Dollar
Tree, Wendy's, Taco Bell, Whataburger, Cash America, Baker's Footwear, 24
Hour Fitness, facility maintenance companies and property management
companies by negotiating, providing outstanding customer service and
demonstrating strong conflict resolution skills.
. Created and executed national pricing structure and marketing materials
to support program for over 400 franchised locations resulting in over $2.5
million in revenue.
. Responsible for all national and regional customer service, sales,
relationship management and vendor management including identifying
additional non-Glass Doctor locations to service national account
customers.
. Report to Executive level President and Vice President on weekly basis.
. Author monthly and quarterly articles for Reflections Magazine; attend
annual conventions and national trade shows.
Associations:
. Professional Retail Store Maintenance Association (PRSM)
. Restaurant Facility Management Association (RFMA)
. International Franchise Association (IFA)
MOBILE GLASS USA - Alpharetta, GA
(2003-2005)
Small owner operated full-service glass company.
ACCOUNT MANAGER
. Created marketing strategy for auto glass, including email promotions,
collaterals, and presentations.
. Grew business 36% in first six months by establishing 46 new accounts.
. Provided effective and professional public relations and immediate
customer problem solving.
. Fostered strong customer relationships with agencies, developing ongoing
feedback mechanisms to ensure client satisfaction, resulting in 95%
customer retention.
BINSWANGER GLASS - Memphis, TN (1996-
2003)
Full-service glass retailer with over 100 locations in 22 states
ACCOUNT EXECUTIVE
. Responsible for new business development of auto glass sales within the
metro Atlanta Region resulting in a 40% increase in sales 1997 and a 60%
increase in sales 1998.
. Established and maintained solid relationships with over 325 insurance
companies, agencies, dealerships and fleet accounts on a monthly basis
generating over $1.2 million in revenue.
. Mentored, educated, trained and developed all new sales representatives
for Southeast Region.
. Developed, organized, planned and executed all special events including
trade shows, golf outings and customer appreciation parties.
Awards:
. 1998 Auto Glass Salesperson of the Year, Binswanger Glass.
. 1998 National Salesperson of the Year, VVP America, Inc.
. 2001 Heat is On Sales Contest for most new customers.
FARMERS INSURANCE GROUP - Grand Rapids, MI (1990-
1996)
Country's third largest insurer of both private Personal Lines
passenger auto & homeowners insurance.
ASSISTANT DISTRICT MANAGER/RECRUITER, 1994-1996
CUSTOMER SERVICE MANAGER, 1990-1994
. Coordinated all Human Resource activities including recruiting, training
and testing of all new agents.
. Facilitated meetings and corresponded with Regional Managers and agents
on daily basis.
. Developed creative and effective marketing materials and direct mail for
the recruitment of new agents.
.Responsible for outside marketing efforts including Property, Casualty,
Life and Health.
. Improved and implemented superior customer service procedures while
managing, training and
supporting three customer service representatives.
. Designed and created agency marketing materials for largest agency in
Western Michigan.
Awards:
. 1995 Regional Agent Recruiting Award recipient.
. Agency received Top Producer, Top Commercial, Top Fire and Top Auto
awards 1991-1994.
EDUCATION
DAVENPORT COLLEGE OF BUSINESS - Grand Rapids, MI, BBA, BUSINESS MGT &
SALES, 1994 with honor, Minors in Communications and Social Science
. Who's Who among American Colleges and Universities Recipient
COMPUTER/ . Microsoft Office Suite
TECHNICAL
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