Customer Service Administrative Assistant

CONNIE L.

SYLVIA_____________________________________________________________________

***** ********** *****, **********, ** 95827, Phone: (916)

***-****, *-****: abh66w@r.postjobfree.com

Office

Administrative Support - Customer Service

20 years experience within multi-task office administration, and

customer service for legal, non-profit, and retirement organizations

Solid reputation for strong work ethics, and able to

absorb training information towards job duties

Work efficiently both independently, and as a team

member towards extensive services with a diverse

population

Dedication towards work duties, new challenges, with

detailed management to identify solutions that ensure

results

Office Assistant/Receptionist, Microsoft Word

'03,'07/Excel, Outlook/Powerpoint, Marketing/PR/Media,

Activity Director

> 12 years accomplishments: class instruction and experience

as an Arts/Art History Instructor/Customer Service

Representative,

(08/86 to 12/98) developed classes, PR, presentations,

marketing and schedules in creation of enrichment programs.

Implemented reports,

advertising, activities, training manuals and multi-task

office duties. Providing quality educational services to

children, clients,

and community programs with varied/diverse functions, for

public or customer abilities.

Professional Experience:

Missing Children Center, Volunteer

01/03 to present

Responsibilities were implementing all phases of

general office duties. Document/input preparation,

delivery/collection, scanning, faxing,

coping, monetary items, phones, scheduling, input

for client intakes, door-to door sales, advertising, posting

of filers and completing

volunteer items.

Law Office of L. Tanner, Sacramento, CA

05/09 to 05/10

Office Assistant / Manager / Receptionist

My internship responsibilities were implementing all

phases of general office duties at the law firm. Including

computer programs,

document/input preparation, office filing, postage

procedures, Fed-Ex procedures, opening all mail, office mail

delivery/collection, scanning,

faxing, coping, banking, phones, scheduling,

procedure instruction input for client intakes, ordering office

supplies, records inventory,

storage procedures and client follow-up for the

internship to become a permanent position. Providing quality

customer services and

community programs with varied and diverse

functions, and public or customer abilities.

Ellison, Schneider & Harris LLP, Sacramento, CA

03/07 to 03/09

Office Assistant / Lead Receptionist (Back-up)

My responsibilities were implementing all phases of

general office duties at the law firm. Including computer

programs,

court document-filing/input preparation, library

documentation/input, indexing of client/agency files, office

filing, postage machine procedures,

Fed-Ex procedures, opening all mail, office mail

delivery/collection, scanning, faxing, coping, courier service,

banking, phones,

conference set-up/order information, scheduling,

proposals, procedure instruction input, ordering office

supplies, online kitchen shopping,

Providing quality customer services, varied, and

diverse functions.

Visiting Angels, Sacramento, CA

10/06 to 01/07

Administrative / Customer Service Rep.

Handled all office administrative activities,

customer service, staffing procedures, client appointment

procedures, phones, filing, marketing

brochures, and used Act computer programs.

Implemented client reports, project services, and procedures

within public relations for nursing

care services. Provided reference materials,

prepared emails/phone calls, and composed documents for support

in meeting evaluations. Providing

quality customer services and community programs

with varied and diverse functions, and public or customer

abilities.

American Attorney Center, Sacramento, CA

03/00 to 10/06

Administrative Assistant / Petition Coordinator

Lead Receptionist (Back-up)

My position was in charge of administrative and

petition development in compliance with the companies' legal

procedures and policies. Maintained

client files, customer service, kept an updated

applicant data base with appropriate follow-ups, and handled

day - to day office administration

activities. Coordinatinated court petitions, daily

financial reports, company mail outs, and marketing. Maintained

procedures for public relations,

appointments, calendar, PAS, monetary item

transactions, presentations, computer programs, equipment

knowledge, phones, and employee trainer

for company items. Providing quality customer

services and community programs with varied and diverse

functions, and public/customer abilities.

Advanced through skills and abilities promoted from

receptionist to administrative assistant.

Park Sacramento RHF/ PAM, Sacramento, CA

01/99 to 03/00

Activity Director / Administrative Assistant

Responsibilities required performing multi-leveled

duties, including customer service, client records, computer

data base, public relations,

department management, activity development,

marketing, courier delivery and interior design. Administrative

procedures were coordinated and

implemented through slide presentations, PAS, media

ads, calendar scheduling, phones, public events, program

planning, mailings, on-site records

and banking items. Assistant with Health and Safety

reports (Coordinate with Health & Safety Manager -State and

Federal Title 22, & 23),

special projects, and referrals as requested.

Providing quality customer services PR, and community programs

in varied and diverse functions,

incorporated to public /customer abilities with

State /Federal stipulations.

Trinity House & Sac Con Hospital, Sacramento, CA

01/93 to 12/99

Administrative Assistant / Activity Director /

Receptionist

Performed multi-leveled office duties, including

administrative assistant to nine supervisors in policies-RHF

management, customer service,

outreach plans data base, computer programs,

reports, and company and activity presentations. Coordinated

schedules, client reports / training procedures,

multi-line phone system and banking items.

Office support including travel arrangements, calendar

maintenance, and coordination of event lunches

and meetings. Advanced through skills and abilities

promoted from receptionist to administrative assistant.

Providing quality customer services PR,

and community programs in varied and diverse

functions incorporated to public /customer abilities with State

/Federal stipulations.

Education: Tech Skills of Sacramento - Office

Administration Certificate - 2006

ARC - Activity /Marketing

Director Certificate

SCC - Associate Degree - Fine

Arts/Arts - Administrative Assistant / TA - Marketing / Social

Sciences

CSUS - Wockshops Admin.,

Marketing, Presentation Design, Counselor / Envision Response,

Counselor Training Certificate

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