Management Project

Over ** years of enterprise Information Technology implementation and

program/project management experience. Specialize in leading large-scale

distributed case management, benefit determination and payment processing

solutions.

Areas of Expertise

IT Strategy and Planning Program/Project Management Systems Development

Budgeting and Forecasting Business Analysis and Software Development

IT Governance and Standards Design Lifecycle (SDLC, Agile,

Development State/Federal Programs and RUP)

Risk and Issue Management Policy Business Intelligence and

Quality Management Stakeholder Collaboration Data Warehouse

Executive Presentations Implementation

PMI, CMMI, ITIL Distributed Systems

(Legacy, Client-Server,

Web)

Professional Experience

First Data Corporation, McClellan, CA March 2006 - October 2010

PMO Manager/Director of Project California State Disbursement Unit (CA

Management SDU)

Held dual accountability for (a) managing full development lifecycle for

complex remittance & disbursement processing capabilities and (b) leading

the Project Management Office, where I am responsible for integrated

project scheduling, contract deliverables and executive communication.

. Architected then led the full lifecycle of Business Intelligence (BI)

capabilities, including database design, transformation and integration

across payment processing, customer service, outreach solutions and

enterprise reporting solutions.

. Managed the implementation of web/IVR electronic payment processing

platform, which includes ACH credit and debit solutions for child support

remittance as well as automation of disbursements via direct deposit and

electronic pay-cards.

. Lead full project lifecycle for the implementation and maintenance of

solutions, including program scheduling, planning and reporting

activities amongst the portfolio of SDU solutions and stakeholders.

. Accountable for solution budgeting and forecasting activities, including

the evaluation of return on investment associated with solution and

process improvements.

. Facilitated Change Management Program, including solution architecture,

scope management, integrated planning, end-user training, continuous

process improvement, Department of Child Support Services (DCSS)

collaboration and quality assurance.

. Developed and deployed documentation, reporting and planning standards

across the SDU, including integration of PMBOK approach with Six Sigma

techniques for continuous process improvement.

. Responsible for overall contract, risk and issue management, including

client deliverables, change requests, solution enhancements, pricing and

corresponding documentation.

. Directed the prioritization and implementation activities of a highly

matrixed team, including executive-level coordination and resource

allocation of local and remote staff.

. Supported multiple facets of business development activities, including

identifying new opportunities, designing solutions, authoring proposal

content and pricing solution/operational activities.

EDS, Folsom, CA November 2001 - March 2006

Project Manager/Information Specialist CalWIN

Managed complete project lifecycle of key CalWIN subsystems developed by

the EDS team. Responsible for oversight of all lifecycle phases for

Deloitte Consulting Management Reporting and Client Correspondence

subsystems.

. Led the successful delivery of the Employment Services and Client

Referral CalWIN subsystems. These components represent approximately 10%

of the overall application and provided tremendous cost-savings

opportunities to the client.

. Authored and implemented CMMI-oriented Change Request processes,

templates, and procedures to facilitate solution scope, client

collaboration and schedule adherence.

. Designed and created processes for significant client-facing roles, such

as State workgroups and Consortium subcommittees.

. Managed vendor, Deloitte Consulting, and EDS deliverables for the Client

Correspondence Internationalization endeavor. Key aspects included

software development, infrastructure deployment and client interaction to

coordinate the translation and delivery of documents to welfare

participants in eight foreign languages.

. Developed and delivered comprehensive Management Reporting training to

project and county technical staff, including data modeling techniques,

data transformation approaches and advanced Business Objects

capabilities.

Wirestone, LLC, Sacramento, CA December 1999 - November 2001

Client Interface Manager

Managed web-based application development, enterprise solutions, and e-

commerce initiatives for private and public sector clients. This role

included sales and technical support for the business development team

through client presentations, RFP responses, and focused proposal efforts.

The following is a partial list of client engagements:

. Hewlett-Packard: Managed the development of HP's strategic corporate

service offering to bring Teleworker solutions to Fortune 100

corporations. This project included cross-platform and cross-vendor

management, design coordination and integration.

. California Department of Food and Agriculture (CDFA): Led requirements

analysis and managed the technical implementation of a statewide system

to control and prevent the spread of harmful pests in the State of

California.

. UrbanDesign.com: Assessed and implemented the business plan culminating

in an online solution. Leadership through Joint Application Design (JAD)

sessions, system development and deployment transformed the paper-based

business plan to a fully functional B2B solution.

. Sutter Health: Defined and managed the implementation of the corporate

content management solution, Interwoven, for use across the entire

network of hospitals and health services within the Sutter network.

EDS UK Ltd., Shropshire, United Kingdom February 1997 - December 1999

Advanced Systems Engineer / Technical Inland Revenue Division (IRD)

Manager

Coordinated software development life cycle efforts across the enterprise

to ensure IRD projects achieve ISO 9001 and CMM Level 2 certification,

working towards CMM Level 3 for the largest client-server solution in

Europe.

. Managed vendor relations, including establishing and managing

deliverables and technology Service Level Agreements.

. Established Quality Assurance (QA) regime, including associated processes

and procedures.

. Facilitated customer and staff meetings, JAD sessions, executive project

reviews and customer management.

. Designed then developed core Inland Revenue technical infrastructure,

which included reusable components, templates, processes, procedures as

well as a technical staff training program.

. Developed and delivered data modeling, component based delivery (CBD),

CASE Tool and framework re-use courses to IRD technical staff, leadership

and developers.

EDS, Rancho Cordova, CA June 1995 - January 1997

Systems Engineer WCDS & CMIPS

Participated in all aspects of the SDLC, including facilitating JAD

sessions, promoting stakeholder involvement and then architecting and

developing numerous solutions for both the Welfare Case Data System (WCDS)

and Case Management Information and Payrolling System (CMIPS).

. Designed and implemented tax refund solution to meet state and federal

requirements including Intelligent Character Recognition (ICR) and early

web-based solutions to automate the CMIPS processes.

. Initiated, designed, and developed a statewide extranet solution to

enhance customer communication via web-based service offerings.

. Coordinated multi-state engineering resource centers for the Year 2000

project. Developed an award-winning intranet site to depict project

progress, disseminate information about tools, internally developed Y2K

management systems, and source code for conversion routines.

. Designed, coded, and tested multi-platform programs, including WCDS

interface with other Human Service systems, including the Ventura

Automated Collection System (VACS) and the statewide Child Welfare

System/Case Management System (CWS/CMS).

. Served as Technical Lead for the development of the prototype for the

Case Management, Information and Payrolling System (CMIPS) re-compete.

Authored proposals, developed cost models and crafted overall solution

implementation plan.

Education

Bachelor of Science, Business Administration, 1995

University of Southern California, Los Angeles

Emphasis: Information Operations Management and Entrepreneurial Studies

Certifications & Awards

Project Management Institute - PMP December 2004

Certified Project Management Professional (PMP)

GTC 2001 - Best of Show Award June 2001

Designed and led the development of the award-winning

CDFA Pest Detection Reporting System

2000 Dottie Award, Best Professional Services web site September 2000

Managed the design, features and implementation of the

site that won the Capital region's most prestigious web

award www.wirestone.com

Certified COOL:Gen Developer August 1999

COOL:Gen 5.0 GUI Client/Server Certification

Membership

Project Management Institute, National and Sacramento Chapters

The PMI provides global leadership in the development of standards for the

practice of the project management profession throughout the world.

Active 20 - 30 International, Sacramento (Past President)

An international organization of professionals between the ages of twenty

and forty, whose objective is to build better communities and lasting

friendships through service to children's organizations.

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