Customer Service Assistant
Resume:
Lori A. Bynum
Dallas, Texas 75233
abh66c@r.postjobfree.com
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CAREER SUMMARY
A quick learner who recognizes the critical need for ongoing training and
education to maintain cutting edge skills and access to new information in
order to continually improve processes and provide creative resourceful
solutions
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CORE COMPETENCIES
Committed to excellence. Demonstrated leadership in a
team environment
Some knowledge of Medical Excellent typing skills.
billing guidelines and codes
Dependable Pleasant phone voice.
Excellent ability to handle Knowledge of Medical Coding
multiple tasks at the same -ICD9
time.
Supportive team worker: enjoys Reliable
working with others.
Effective Communication Skills. Works well with little or no
supervision.
Highly responsible. Works well as a member of high
performance team.
Coaching: able to provide Decision Making: able to make
effective guidance to appropriate decisions and
individuals that may lack a understand their impact &
certain level of knowledge and audience.
understanding related to system
processes.
Organizing & Planning: able to Self-starter: Posses internal
mobilize and leverage motivation.
appropriate resources to get
things done. Ability to work
within extremely tight
timeframes and deadlines.
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EDUCATION:
Reuben McCall High School Tallulah, LA
General Studies Diploma
Grambling State University Grambling, LA
53 Credit Hours
American Intercontinental University -Online Chicago, IL
AA Degree
American Intercontinental University-Online Chicago, IL
BS Degree (work in progress)
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PROFESSIONAL EXPERIENCE:
05/2007 - 04/2010 Bluitt Flowers COPC Dallas, TX
Clinical Staff Assistant
Clinical Staff Assistant
. Respond to telephone inquiries from Medicare/Medicaid entities
on a daily basis.
. Head Collector for sites retail pharmacy
. Collect and post outstanding payments to individual patient
accounts
. Research data and applicable guidelines in accordance for
submitting request for refunds
. Responsible for identifying mistaken payment entries being
posted under the wrong funding account type.
. Compose letters notifying proper parties of case status.
. Responsible for the collection of Medicare Part D payments as
well as self-pay payments
. Schedule patient appointments
. Input specialty procedures orders using specific codes and
modifiers, regular/fasting labs linking and using ICD-9 codes
. Providing effective problem resolution /training to co-workers
who seek assistance concerning clinic procedures and guidelines
on a daily basis.
. Using the EMR to check-in, checkout, chart and discharge
patients
. Trained new hires on payment posting.
. Greeted patients upon arrival.
. Registered patients and collected co-pays, deductibles, and
coinsurances at the point of check in.
04/2005- 05/2007 Parkland Health & Hospital System
Dallas, TX.
Patient Care Assistant 1
Responsible for ensuring that all required documentation and
documents are submitted in a timely manner on behalf of the
patients to his/her primary care provider or to the providers
assign clinic nurse
. Set clinic up for the business day
. Greeted patients upon arrival to the clinic
. Coding and entering lab charges on a daily basis. Ensuring that
ICD-9 codes are entered and file correctly.
. Recorded patient vitals, chief complaints, height, weight and
pain present pain level
. Documented and reported results of in-clinic patient urine
analysis
. Aid and assist the patient upon the arrival of the clinic
physician
. Prep, set-up and provided much needed assistance with the
provider on female/male physical exam.
01/1998 - 01/2001 UT Southwestern Medical Center Dallas, TX
Office Assistant 1
. Receptionist
. Greeted students, faculty and staff upon entry into the
Registrar's Office
. Maintain student files, processed and entered incoming student
applications for the schools undergrad, graduate and medical
school.
. Perform data entry, filing, copying vital documents, typing up
re-ply correspondence, transferred calls to the appropriate
department or person(s)
. Logged and maintained office supplies as well as keeping and
accurate numerical count of warehouse inventory of three levels
of school catalogs.
10/1997 -12/1997
Sales Associate Dillard's -Southwest Center Mall Dallas,
TX
. Greeted customers upon arrival into the department
. Responsible for meeting daily quota of the selling of women
shoes and accessories
. Ensured all cash handling and security cash was balanced and
deposited to bank carrier daily.
. Promoting extending excellent customer service
05/1997 - 10/1997
Stylist Craig's Pro-Cuts Dallas, TX
. Provided and rendered professional hair shaping techniques and hair
care recommendations to the general public
10/1996 - 05/1997
Shift Manager Taco Bell, Inc. Duncanville,
TX
. Open and supervised morning and evening shifts, counted and verified
daily deposits
07/1994 - 03/1995
Certified Nurse Aide Delta Haven Nursing Facility
Tallulah, LA
. Rendered total patient care assistant to the elderly
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COMPUTER SKILLS
WINDOWS operation systems
Software tools: MS Excel, MS Word, Access,
PowerPoint, Internet/Intranet
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Contact this candidate