Customer Service Human Resources

WANDA ROSA PÉREZ

EMAIL: *****.*****@*****.***

TECHNICAL SKILLS

HTML, Microsoft Office Word, Power Point, Excel, SPSS, Blackboard, SABRE

WORK EXPERIENCE

LaSalle Group, LLC, San Juan, PR 05/2013 – Present

Industrial Organizational Psychologist-Consultant

Apply Lean Six Sigma Philosophy to improve client's transformational process.

Provide expertise in order to develop strategies to define short and long-term transformational process

planning.

Provide expertise to define problems, develop alternatives and recommendations for problem

resolution.

Advise clients on how to improve internal process by applying analysis techniques, strategic human

capital planning, competency modeling assessment, and gap analysis activities.

El Hospital Español de Auxilio Mutuo de Puerto Rico, Inc. 04/2013-Present

Human Resources Business Partner

Conducts data gathering activities utilizing various methodologies and technologies to obtain

information as required.

Identify and resolve inconsistencies in interviewees' responses.

Review data obtained from interviewees for completeness and accuracy.

Prepare reports and recommendation after analyze data collected from previews documentation and

interviewee responses.

Keep Focus Group, Co., San Juan, PR 08/2012 – Present

Training Business Partner

Conduct and facilitate training programs.

Organize and develop training materials, evaluation procedures, visual aids and other educational

materials.

Develop training programs in order to involve and empower employees by improving their soft skills.

Advantage Technical Resourcing (SuperMedia, LLC) Dallas, TX 03/2012 – 05/2012

Human Resources Consultant

Maintained database and reports that were necessary to carry out the functions of EEO Manager’ and

Human Resources Department.

Handled, reviewed, and managed employee’s personnel files.

Managed extremely sensitive data with the highest confidentiality.

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WANDA ROSA PÉREZ

EMAIL: *****.*****@*****.*** PHONE: 787-***-****

Lucy López Roig EAP, Inc., San Juan, PR 09/2008 – 01/2012

Industrial Organizational Psychologist-Consultant

Evaluated procedures, policies and practices in order to develop and implement techniques for

improvement of work.

Developed and implemented training programs to provide learning activities and experiences for a

culturally diverse classroom.

Managed logistical aspects of interview programs to ensure they were aligned with the objectives.

Citibank NA, San Juan, PR 07/2006 – 07/2008

Personal Banker

Assisted clients with complete retail banking, credit and investment procedures.

Evaluated, analyzed and interpreted loan requests for personal and commercial loans.

Performed procedures such as open and closing checking and savings personal accounts, commercial

accounts, credit cards, and lines credit increase.

Implemented appropriate sales plans to target prospective customers and to build external business

development opportunities.

American Airlines Inc., Carolina, PR 06/1995 – 04/2004

Reservation Agent

Sold American Airlines, American Eagle, OneWorld and Codeshare carriers to customers traveling

domestically and internationally throughout the world.

I maintained my status as top sales and customer service representative while finding solutions to the

customers’ needs.

EDUCATION

PhD. Industrial Organizational Psychology, Cum Laude 2012

Carlos Albizu University, San Juan Campus

MS, Industrial Organizational Psychology

Carlos Albizu University, San Juan Campus 2006

SKILLS AND ABILITIES

Ability to assess complex problems and deliver proactive solutions

Ability to handle multiple projects, with tight timeframes

Strong critical thinking

Interpersonal and communication skills

Knowledge of management and leadership principals

Knowledge of personnel practices and regulations

Negotiation skills

Strong analytical project management

Sensitivity to work with diversity in the workplace

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