Management Project
Resume:
Canal Winchester, OH *3110
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Jennifer M. Wallace, MBA, FCLS
EMPLOYMENT
May 2009-Present Special Investigations Supervisor, Intelligence Analytics Unit, Safe Auto Insurance
1 Manages a team of five analysts and is responsible for scheduling, team building,
and coaching.
2 Works closely with all business units and monitors fraud within the organization
and outside customers.
1 Acts as an internal auditor of all payments, phone calls, e-mails, and website
activity to ensure all transactions and claims are handled in an appropriate manner.
2 Currently manages all aspects of testing, data requirements and input regarding the
Special Investigations Department for a new claims system that is being
implemented.
3 Is a member of the testing and implementation project team that is currently
building a data warehouse for Safe Auto. Provides data requirements, storage input,
and regularly tests the interface.
July 2006-Present Sr. Business Analyst/ Project Analyst, Special Investigations Unit Project Team,
Nationwide Insurance
3 Organized project plans and prioritizations with management and key players. Also
served as a point-of-contact to other business entities/associates who were working
on current projects for the department.
4 Key responsibilities included: Fraud scoring technology support and training,
influencing assigned regional operations with respect to product premium growth
and profitability, time management and documentation for all projects.
4 Met with software vendors to expand the technology of the department.
5 Analyzed new potential projects for the Investigations Unit and determined the cost
benefit of implementation.
6 Managed claim data using Microsoft Excel pivot tables, graphs, and charts.
May 2004-July 2006 Liability Adjuster, Nationwide Insurance Non-Standard Auto Claims
1 Investigated policy and coverage issues that may arise due to non-payment, driver
issues, and uninsured claims
5 Determined the at-fault party in the accident by obtaining police reports, witness
statements, recorded interviews, and other exploratory tools to make a final liability
decision
7 Set reserves on Med Pay and property damage claims according to policy limits and
extent of damages
1 Managed first party Med Pay coverage and work closely with injury attorneys to
settle the claim
1 Investigated claimant carrier information and will negotiate liability and claim
amount in order to settle the claim
1 Examined scene pictures, impact of vehicle damage, and previous medical history
to determine the validity of the claim
1 Utilized ISO claims history to compare previous data and information regarding
frequency of claimant, medical claims history, vehicle history, and contact
information to assist in settling the claim
March 2003-May 2004 Financial Services Representative, Nationwide Insurance and Financial Services
1 Passed the national Registered Representative exam and obtained the NASD Series
Six investment license
1 Marketed and sold a variety of mutual funds and investment options to retirement
plan participants
1 Communicated with customers, agency/brokerage force, service centers,
internal/external sales support and other industry companies regarding investment
options and mutual fund trades
1 Provided educational information to plan participants and retirees on mutual fund
investments and distribution payout options
1 Assisted customers with financial transactions and performed mutual fund trading
on their accounts
June 2001-February 2003 MIS Team Coordinator, WorldTravel BTI
1 Designed and utilized quality assurance and data verification techniques to ensure
accurate information passed to upper management and corporate clients.
Researched and corrected agent and user errors
1 Utilized rigid workflow processes and time management to meet critical deadlines
of data reports and sales forecasts for each of our corporate clients
1 Used prototype modeling and original designs to develop detailed, organized, and
accurate reports to send upper management, outside agents, and directly to
customers. Reports were designed using a SQL based language and Microsoft
Access with an end result delivered in either PDF, Excel, or hardcopy format
1 Worked with outside software contractors on a crucial project to upgrade all
reporting systems in home office, agencies, and Internet sites. Tracked project
scope, resources, and timeliness using Microsoft Project
1 Individually selected from MIS team to develop interoffice report tracking system
using Microsoft Access and SQL
1 Provided and designed adhoc queries for agents, clients, and upper management in a
timely and accurate manner
EDUCATION
2006-present Keller Graduate School of Management
1 Currently pursuing a Master’s Degree in Project Management
1 Studies include: Project cost and risk management control, contract and
procurement management, software management projects, and project costs and
scheduling control.
2002-2005 Keller Graduate School of Management
2 Master’s Degree in Business Administration with a focus in Marketing
2 Studies include: Management functions and practices in today’s work-force. In
depth focus on statistics, financial management, business operations, marketing
research, and advertising
1998-2001 DeVry Institute of Technology
1 Bachelor of Business Administration and Information Systems
1 Studies included: General business and accounting functions, networking
applications, database concepts, Visual Basic and SQL programming languages in a
business environment
Professional Designations and Accomplishments
1 NASD Series Six Securities License
2 Fraud Claim Law Specialist (FCLS)
3 Currently pursuing the Chartered Property Casualty Underwriters (CPCU)
designation
4 Member of IASIU and the Ohio Chapter of IASIU
5 Member of the International Association of Crime Analysts
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