Customer Service Sales

Objective

. To obtain a full time position or internship within the field of

public relations, marketing, or advertising

Education

Duquesne University

Pittsburgh, PA

Undergraduate-Expected graduation date December 17, 2010

01/08-Present

Double Major: Integrated Marketing Communication and International

Relations; concentration in Spanish

Professional Experience

Jenkins-Empire Associates - Fifth Avenue Place

Pittsburgh, PA

Marketing Assistant

05/10-Present

. Plan, execute, and conduct ROI analysis for a variety of events

. Design collateral for events, retailers' branding, and promotional

pieces

. Develop and implement Web Marketing Strategy (website design, email

marketing, and social media)

. Act as property ownership liaison and partner of merchants on their

individual marketing campaigns

Pittsburgh Pirates

Pittsburgh, PA

Client Relations Representative

12/09-05/10

. Marketed organization through interaction with customers

. Communicated with clients and potential customers through email, phone

calls, as well as face to face interaction

. Completed game-day responsibilities and problem solving skills

Pittsburgh Pirates

Pittsburgh, PA

Sales and Marketing Intern

04/09-12/09

. Marketed the team and organization through interactions with

employees, and prospective customers

. Planned Events - Season Ticket Holder and Retention promotions

. Designed collateral for events and promotions

. Created spreadsheets and analysis of sales

Macy's Department Store

Greensburg, PA

Fragrance and Sales Associate

11/06-01/10

. Marketed product lines and engaged customers

. Visual merchandising - Designed and constructed in-store displays for

holidays and special events

Coty Prestige

Greensburg, PA

Fragrance Model

04/07-07/07

. Marketed product lines including Calvin Klein, Kenneth Cole, Vera

Wang, and Prada

. Visual Merchandising-Constructed displays for specific lines

Extracurricular Activities

. Dean's List 2009-Present

. Lambda Pi Eta-Communication Honor Society

. Studied at Universidad Pontifica in Salamanca, Spain

06/09-08/09

. Traveled to Scotland and England with students and faculty of Duquesne

University

05/09

Professional Skills

. Proficient in Microsoft Office and Mac Programs

. Skilled in Customer Relations Management (CRM)

. Customer service and problem solving

Contact this candidate