Andy J. Kirby

*** **** ********** **. ******** Springs, UT 84045 . Telephone: 801-205-

2175

Experience

Oct. 2006 - Present Videojet

Corp. Salt Lake City, UT Avg.

Hrs/wk 40

CUSTOMER SERVICE ENGINEER (CSE) I am currently responsible for

on-site installation, trouble-shooting, repair and training on

several models of Videojet high speed CIJ printers, Computer

controlled Graphic Array Print Engines, and Case Coders. My

duties also include inventory control and a high degree of

customer interaction skills. My territory covers all of Utah and

Idaho.

Mgr Name - Jeremy Galarneauex

Feb. 2006 - Oct. 2006 Qwal-X-Serve

Salt Lake City, UT Avg. Hrs/wk 40

Field Engineer I was responsible for on-site/in-home trouble-

shooting and repair of Dell brand laptop computers and PC's. My

territory included all of Utah.

Feb. 2004 - Jan. 2010 Peak Alarm Salt

Lake City, UT Avg. Hrs/wk 8 to 40

Security Guard I was responsible for the safety and security of

personnel and property at Overstock.com Corporate offices. My

duties entailed doing hourly patrols of building and grounds,

logging hourly reports, and monitoring employee/visitor traffic

after regular business hours.

supervisor's Name - Robert Anderton

Nov. 1998 - Nov. 2004 Sun Microsystems

Salt Lake City, UT Avg. Hrs/wk 50

Field Engineer I was responsible for on-site installation,

trouble-shooting & repair of Sun computer systems, servers,

arrays & peripherals. My territory was the state of Utah & of

Wyoming. My Burke survey scores (A 3rd party customer

satisfaction survey group) Averaged 94%, and I have received

several Customer Satisfaction Awards.

Mgr Name - Paul Sergel

Aug. 1979 - Nov. 1998 Eastman Kodak

Co. Salt Lake City, UT. Avg. Hrs/wk 40

Field Engineer I was responsible for Copier Service (16 yrs.)

Apple Computer Service, Sun Microsystems Field Service, &

Hallmark Create-a-Card Kiosk Service (3 yrs.) I was a Team

Leader & TRP (Technical Resource Person) & a 2 X Master's Club

Recipient (3 + Qtrs./yr Team Customer Satisfaction scores of 90%

or better.) Mgr Name - Dave King

My Skills & Certifications

I have excellent customer relations skills, I am Kempner/Tregoe

A.T.S. (Analytical Trouble-Shooting) trained, Sun Microsystems

Solaris 8 certified System Admin. I and I have excellent electro-

mechanical skills. I also have numerous training and award

certifications from both Kodak and Sun. (Copies available upon

request.)

Education

Orange Coast College 1997 - 1999

AC/DC Electronics

Electronics Algebra

Gardena & Granite Hills High Schools

Math/Science Major 1969 - 1972

Hobbies & Interests

I enjoy Public Speaking & Teaching, Gardening (I am currently

finalizing my USU Certification as a Master Gardener),

Leatherworking, Woodworking, and Scouting. (I am an Eagle Scout

and have served as a District Vice-Chairman over 70 troops.)

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