Customer Service Representative
Resume:
Jason W. Faught
** ******** ****** 614-***-****
Pataskala, OH 43062 ************@*****.***
Work Experience
Customer Service Representative June 2010 – Present
RR Donnelley, Temporary Position via Staffmark
Hebron, Ohio
Acting liaison between the personalization CSR and outside printing vendors. Procure print work for the
personalization CSR’s mailing projects that could not be produced in-house. Obtain estimates and work with
the vendors to reduce their pricing. Submit purchase order requisitions. Compare inbound copy against
required specifications and communicate back to the CSR any changes that may be necessary. Write up and
submit work orders for each component required. Follow-up on all proofing and copy revisions as well as
revised pricing depending on the types of changes made to each order. Coordinate delivery schedule for all
outside components to arrive at the designated lettershop. Maintain accurate communication with the
personalization CSR regarding project status at all times. Troubleshoot any problems that may arise with a
high sense of urgency to keep all projects on schedule. Quality check completed samples.
Store Manager April 2006 – November 2009
Laughing Ogre Comics
Columbus, Ohio
Ran everyday operations of my own retail store. Supervised all employees. Responsible for the hiring and termination
of employees. Responsible for coaching employees. Processed inbound and outbound product shipments. Handled
inventory and supply purchasing. Maintained a close eye on all inventory costs in order to help run the store as
efficient as possible. Handled cash register duties and daily closeout. Prepared deposits. High focus on customer
service either by face-to-face customer interaction or by telephone. Placed heavy importance on sales and up selling.
Developed a bond with customers to insure their continued patronage. Provided a fun and friendly atmosphere for
customers and employees.
Customer Service Representative May 2003 – March 2006
RR Donnelley
Grove City, Ohio
Handled all aspects of project management and print coordinating within a distribution center environment. High
attention to detail. Self-motivator with a great ability to multi-task and prioritize. Adhered to ISO 9001 regulations.
Assisted with generating new processes and procedures. Worked directly with outside sales department to provide
estimates and deadlines. Maintained excellent verbal and written communication with all parties involved during the
course of each job or project. Provided critical decision making skills and problem solving skills. Scheduled printing
materials that needed to be produced in-house as well as through outside vendors. Entered orders and invoiced
customers. Provided assembly directions to production team and inspected all projects prior to shipment. Performed
USPS bulk mail sorts for Standard and First Class mailing projects. Coordinated transportation with UPS, Fedex, and
USPS during high volume rollouts.
Fraud Prevention Representative December 2002 – May 2003
Discover Card
New Albany, Ohio
Call center environment. Responsible for minimizing losses through the use of state of the art systems and tools.
Handled merchant, card member, law enforcement, and internal referral calls as well as analyzed selected
activity for the detection of potential losses. Responsibilities also included making outbound calls to card
members in order to verify suspicious activity and following up on accounts. Set up fraudulent accounts to
turn over to Investigations. Ran social security number traces and credit reports for other departments.
Account Manager / Customer Service Representative July 1994 - August 2002
Insty-Prints of Dulles
Dulles, Virginia
Duties included writing up estimates, processing orders, and visiting accounts on a regular basis. Handled quality
control concerns. Scheduled all orders for proper typesetting, copying, printing, and bindery production times.
Followed orders from beginning to end to keep production time on schedule with customer's due date. Assisted on
large production projects that required a faster than normal turn time. Handled the daily accounts receivable duties
which included posting all incoming checks and performing daily closeout of credit card machine/cash register in
order to process bank deposits for the following day. Additional duties included preparing financial reports, calling
past due accounts for collection purposes and preparing customer statements. Monthly accounts payable duties
included processing incoming vendor invoices, vendor statements, the preparation of vendor checks, and filing of
month end paperwork.
Education
Washington Business School Graduated: June 1994
Business Management & Administration
Vienna, Virginia
Broad Run High School Graduated: June 1993
General Studies
Ashburn, Virginia
Technical Skills
AS400 Experience
Typing: 70 WPM
Microsoft Word
Microsoft Excel
Lotus Notes
Printsmith
Previous Equipment Experience
Xerox 5390 Black & White Copier
Xerox 1065 Black & White Copier
Xerox 2045 Digital Press
Canon Imagerunner 600 Digital Copier
Canon Imagerunner MP 105 Digital Copier
References
Lloyd LaBadie
Laughing Ogre Comics
John Mizerak
Previous Owner, Insty-Prints of Dulles
Craig Thorpe
RR Donnelley
Human Resources Department
Discover Card
Personal References
Howard Welsch
Jim Brackett
Bob Martin
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