Sales Customer Service

Brenda Gunderson

***** **** ****** . *********, ********* 55044

952-***-**** .abh639@r.postjobfree.com

Account Management - Client Service Specialist

Professional Sales/Customer Support Specialist with more than 15 years of

experience in all phases of the business cycle. Consistently exceeds

objectives to increase bottom-line profits. A quick learner and an

excellent communicator with an ability to multitask.

Areas of Expertise

. Project Management

. Customer Sales Profiles

. Credit and Collections

. Sales Promotion and Marketing Communications

. Inside/Outside Sales

. Sales Training & Development

. Experience with SALESFORCE, GUI, CRM, Windows, Word, Excel, Equifax,

and Outlook Express

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Professional Experience

Frontier Communications - Burnsville, Minnesota (1995 to Present)

Inside Sales & Service Consultant

. Responsible for meeting and exceeding monthly sales goals for high

speed internet, telephone access lines, telephone features, and Dish

TV.

. Train new consultants on proper sales techniques and procedures.

. Make sure literature and marketing support materials are readily

available to customers.

. Perform Credit authorizations, verify accounts receivable and explain

customer bills.

. Set up payment arrangements to allow collection of past due accounts

and enhance interdepartmental communication to reduce billing errors.

Mystic Lake Casino - Prior Lake, Minnesota (2005 to Present)

Slot Services Specialist

. Responsible for Guest Service, paying large jackpots and maintaining

over 4,000 slot machines at Mystic Lake Casino.

Mammoth/A Nortek Company - Plymouth, MN (1986 to 1989)

Marketing Coordinator

. Wrote and designed sales brochures, corporate newsletters, press

releases, sales contests, organized trade shows, and mailing of sales

literature.

H.J. Heinz Company, Burnsville, Minnesota (1984 to 1986)

Key Account Sales Representative

. Managed a 1.5 million dollar sales account for SuperValu headquarters.

Professional Achievement Awards

Mystic Lake Excellence Award for the team member who consistently

demonstrates exceptional performance in internal/external guest service,

positive attitude, being dependable, professional and accountable.

100 percent scorecard by Secret Shopper who visited Mystic Lake Casino

Perfect Attendance Award of Excellence, Frontier Communications

Bravo Award from Sales Certification team at Frontier Communication for

developing pricing guidelines for promotions.

Living the Vision Award for Frontier Communications for putting together a

commission plan for sales representatives.

Council of Leaders Award, Frontier Communications, awarded to individuals

who have performed exemplary work, provided superb customer service,

generated significant revenue and improved processes.

Education

Bachelor of Science, Business Administration, Minnesota State University,

Mankato, Minnesota.

Bachelor of Arts, Advertising and Public Relations, Winona State

University, Winona, Minnesota.

Contact this candidate