Customer Service Manager
Resume:
Cynthia A. Powers
Williamsburg, KY 40769 606-***-****
OBJECTIVE: To secure an entry-level position that would allow me to apply the
Customer Service
skills I have learned in another profession.
EMPLOYMENT
Assistant Manager Sept. 20, 2007-Mar 12,
2010
Tacala, Franchisee of Taco Bell
Williamsburg, KY
Focused on Customer Service. Additional responsibilities included, cash handling,
paperwork,
safe food handling/prep, hiring and training, truck orders, inventory counts, and running
shifts.
Shift Manager [In-Training] Sept. 2005-
Jan.2006
Seven I's Inc., Little Caesar's
Williamsburg, KY
Focused on Customer Service. Additional responsibilities included, cash handling,
paperwork,
food handling/prep and training on all aspects of becoming a Shift Manager.
Information Specialist
2002-2004
NCS Pearson(Government Sub-Contractor for BCIS Services)Corbin, KY
I worked in a call center environment. Calls focused on assisting customers with
completing
forms, assessing fees, and complying with Government procedures for immigration type
applications. Employment required the successful completion of a seven year background
check.
Strict confidentiality procedures had to be adhered to at all times.
Assistant Manager [In-Training]
2002
Pizza Hut
Williamsburg, KY
This was an Asst. Manager training position to learn all aspect of the business. I fulfilled
positions that included a waitress in 1998, and cook in 2002. That same year was
promoted. This
position required availability for all shifts.
Management
1999-2002
Papa John's
Hamilton, OH
In addition to being the manager of the Fairfield location, my duties included traveling to
and
assisting other franchise locations in all aspects of the pizza industry.
Night Auditor/Front Desk Clerk July 1998-
April1999
Holiday Inn Express
Williamsburg, KY
I enjoyed assisting customers in their stay with us, from their initial check-in until their
departure.
The Night Auditor's function was to reconcile all the daily financial transactions and all
Front
Desk duties.
Manager/Assistant Manager
1995-1998
Channello's Pizza & Subs Newport
News, VA
My career with Channello's began as a cook. Within six months I had advanced up to a
Store
Manager at one of 24 local Franchise locations. I was empowered in all aspects of
running this
location. Including such things as a nine-line telephone center, hiring/firing, training,
budgeting, ordering, inventory, and scheduling.
The primary responsibility as manager was ensuring the profitability of this operation.
EDUCATION
Grundy Center High School, Grundy Center, IA Graduated
1985
SKILLS
• Good written and verbal communication skills
• Organized and detailed in the workplace
• Multi-tasker
• Dependable
• Demonstrate patience and compassion
REFERENCES
Christy Benoit/Customer Service Manager Newport
News, VA
Wythe Will Dist.
1-800-***-**** ext 119
Julie A. Bondurant/Small Business Owner
Gloucester, VA
Melaluca
Andrew Rose
Williamsburg, KY
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