Retail Sales and Operations Manager

Results-oriented business professional with proven track record of

improving sales and business operations, strategic planning, people

management and team building. Demonstrated ability to take underperforming

stores/divisions and maximize productivity and control costs through

efficient use of staff and operational resources.

KEY ACCOMPLISHMENTS

Top of Form

o Leveraged POS with online marketing applications to help small business

expand sales online

o Improved inventory management by lowering overstock and inventory

shrinkage/devaluation and minimizing retail theft

o Lowered payroll costs by keeping people on task, eliminating unnecessary

or redundant sales hours

o Met or exceeded sales goals in a variety of contexts

o Captured sales leads not secured by sales staff

WORK EXPERIENCE

TEAVANA FINE TEAS & TEA BAR 03/2014-09/2014

Shift Manager Chicago, IL

o Floor manager for opening and/or closing shifts in a high end specialty

retail and food & beverage location.

o Responsible for the sales training and scheduling of a staff of 18 tea

partners.

o Responsible for the daily food ordering and weekly tea and supply orders.

o Reduced food waste by 44% through the use of sales history and

projections to improve inventory functions.

o Reduced by 55% labor hours required during opening and closing procedures

outside of business hours by streamlining these processes.

o Improved retail as a percentage of total sales by 11% through role play,

feedback, and coaching of the sales team.

CHICAGOLAND GAMES L.L.C. 10/2011-01/2014

Owner/Store Manager Chicago, IL

o Responsible for the sales training and scheduling for a staff of 8.

o Responsible for all ordering and inventory application.

o Responsible for vendor relations and online order fulfillment.

o October 2013 installed new POS with online marketplace applications that

resulted in an immediate average of 24 online sales/day. Also had the

ability for customers to check stock levels from home and reserve product

for in store pick up.

o October 2011 installed new POS with accurate inventory that lowered

operating costs by lowering over stock and inventory

shrinkage/devaluation.

o Streamlined operational costs and improved reactive pricing of MTG; led

to a better inventory model and customer service of the product that

showed a 40% jump in total sales and a 32% increase in profits over a

year.

TARGET CORP. 06/2010-10/2011

Hard Lines Team Leader Chicago, IL

o Responsible for the day to day operation and upkeep of the Electronics,

Sporting, and Housewares Departments

o Lowered payroll costs by making sure team completed their duties by

closing and left on time.

o Electronics reached or exceeded goals every month through constant

training and reinforcement of the sales principles with electronics staff

LUNA CARPET & BLINDS 08/2006-03/2009

Second Chance Sales Manager Bellwood, IL

o Developed, implemented an inside sales process that took leads not sold

by sales staff, and turned them into sales.

o Exceeded store goals by 184% with a combination of phone and mail

marketing.

o Sales manager in charge of the day to day supervision of 15 in home sales

staff. Duties included but not limited to sales support, pricing support,

and daily goal reviews and training.

o Planned, executed an automated outbound call program in support of the

sales department that saved over 1,300 labor hours yearly from the call

center.

RADIO SHACK 10/2004-08/2006

Store Manager Chicago, IL

o Responsible for all sales and operations of a small box retail location

with full and part time staff and sales in excess of $1 million annually.

o Achieved an annual 19% sales gain and a 14% profit gain for year 2005.

o Transformed two underperforming stores with high levels of retail theft

into model stores for the district.

NUYORICAN CAFE 05/2001-08/2004

Front Of House (FOH) Bar Manager San Juan, PR

o Accountable for all F.O.H. Staff from hiring, high disciplinary action,

training and scheduling.

o Responsible for all aspects of inventory control, including purchasing,

theft prevention, and accurate pricing.

o Responsible for all customer service areas including complaints,

reservations, and booking talents for shows.

EDUCATION

Universidad Metropolitana 2000-2002

credits accrued to a B.A. in Business Administration

Relevant courses: Intro into Accounting, Pre-Calculus, Calculus 1, Small

Business Management 1, Economics 1, Managing People 1 and 2

Nico R. Sanfiorenzo

********@*****.*** (p) 312-***-****

HC4 HC 45 Box 13690 Cayey, PR 00736

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