Customer Service Administrative Assistant

Jessica L. Marotz

Jessica L. Marotz

**** ****** **** **

Larsen, WI 54947

Cell 920-***-****/920-***-****

***********@***.***

Work Experience

December 2007-Present

United States Navy; Reservist (Chicago, IL)

Military duties, analytical processing of information

October 2008-Present

Sales Associate for Macy's Fox River (Appleton, WI)

Assist customers with purchases, balancing of till, inventory, knowledge of merchandise. I also served as a Seasonal Manager and dealt with customer issues and coverage of all store areas.

January 2002-October 2008

Sales Associate for Dress Barn (Appleton, WI)

*Assist customers with purchases, balancing of till, paperwork, inventory, and knowledge of merchandise.

October 2007-November 2007, May 2008- October 2008

Cadre; temporary to hire

*Worked as a billing clerk. Entered outstanding balances, sent notices, and dealt with data entry of Doctors’ charges for care.

August 2004-May 2007

Medical Receptionist for Hand and Upper Extremity Center of NE WI (Appleton, WI)

*Schedule patient appointments, registration, monitor therapy and Dr.'s schedules, collection of co-pays/balancing, mail

Sorting and distribution create patient files, phone answering and triage, maintain waiting area, MA coverage lookup, and pulling charts.

*Excel, Outlook, Word and Advantx experience

*I participated in inter office fund raisers and helped organize activities

August 2003-July 2004

Administrative Assistant for Heartcare Associates (Milwaukee, WI)

*Cross trained to work two job sites as EP & Cardiologist Secretary, reception, and diagnostic scheduler for in office lab.

*Preformed clerical duties such as phone answering, opening mail, patient scheduling, filing charts, and compiling reports for my superiors.

April 1999-July 2003

Receptionist for Theda Care Physicians-Neenah East (Neenah, WI)

*Monitored Doctor's schedule, answered phones, chart pulling/filing, diagnostic scheduling, and patient registration.

*Wrote several articles for the network newsletter

*Experience with Epic, Word, Excel, and Outlook

January 1996-April 1999

Customer Service for Jan Bell Jewelry (Appleton, WI)

*Assist customers with purchases, balancing of till, paperwork, knowledge of merchandise.

Education

1992-1996 High School Diploma

Neenah High School, Neenah, WI

I participated in after school programs such as DARE, which was students

against drugs and alcohol abuse.

References available upon request

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