Customer Service Manager

Melissa Winebrenner

**** ***** ***** *** - *****, OH 45880

419-***-**** - abh5zd@r.postjobfree.com

Job Skills

Seasoned Inventory Control with a key focus on cycle counts and analyzing

data for year end inventory audits. Third year of a successful audit just

completed showing an improvement over previous years.

. Customer Service

. Data Entry

. Billing

. Inventory Management/Analysis

. Logistics

. Shipping/Receiving

. Verification of Materials

. Record Keeping

. Spreadsheet Analysis

. Location Control

. Problem Resolving

. Microsoft Office

. Mapics OEM and Client

. Adobe Reader

Work History

Taylor Made Glass Systems - Payne, OH

Customer Service and Material Handling Support - 2004 - Present

Responsibilities included maintaining accurate inventory counts by cycle

counting as needed, verifying production paperwork, and problem solving

discrepancies. I was responsible for shipping material, verifying incoming

material, logistics for outgoing shipments and ship logs as needed. During

the downturn in the economy, I handled both shipping and took over some

customer service accounts which included order entry, billing, and

resolving customer issues.

Charlie's - Hicksville, OH

Night Manager - 2003-2004

Charlie's was a family owned business that I helped out for a few months as

the Evening Manager. I was responsible for booking entertainment, nightly

specials, and cash deposits.

Pizza Hut - Fort Wayne, IN

Operations Manager - 1994-2003

Responsibilities ranged from Customer Service, problem resolving both with

front of house concerns (customer based) and back of house (staffing.)

Hiring and training of staff was another key focus at Pizza Hut. Other

responsibilities were food cost analysis, ordering product, inventory

control, scatter grams for advertising purposes, scheduling and helping to

write our MBO.

Education

I am currently enrolled in Kaplan University in order to receive my

Associate's Degree in Business Administration.

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