Customer Service Manager

Daniel H. Ferrell

314-***-**** / abh5yn@r.postjobfree.com

*** ******** ***, ********, ** 63122

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Results oriented Operations Professional with a proven track record for driving efficiencies, reducing

costs, improving service, and increasing customer satisfaction. Recognized as an action driven leader

with a history of developing individuals and teams to strategically focus on generating optimal financial

results in a diverse range of manufacturing environments.

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LEADERSHIP

• Led

the construction of new 66,000 square foot, $2.6 million manufacturing facility. Planned and executed full

relocation of all equipment and personnel required to meet ten year sales growth.

• Incre

ased output capacity 650% in 7-years, by leading the development of the operational departments

required to support revenue growth of 77%.

• Led

the acquisition of new product line, adding incremental annual revenue of $ 4.0 million within the first 30

months in production.

• Redu

ced operating costs 37% by consolidating operations from 2 to 1 location.

• Achie

ved ISO-9001 Certification at Cdex, on the first attempt, with no major or minor findings.

PROCESS IMPROVEMENT

• Redu

ced annual operating costs $ 151,000, successfully consolidating 5 operations into 1 new manufacturing

facility; leading to sustained expansion of all product lines.

• Incre

ased, by 10-times, the output of the Safety Valve assembly department, without additional labor.

• Decre

ased purchase process lead times by 50%.

• Incre

ased shop floor production efficiencies 40% by standardizing operation processes and procedures.

• Incre

ased inventory turns 51% from 5.7 to 11.6 annually, reducing raw material (Metal Rod Bar Stock)

inventory by 39%.

CUSTOMER SERVICE

• Incre

ased on-time delivery from 85% to 97% while introducing 17 new products in 11 different product lines.

• Signif

icantly increased on-time customer deliveries from 88% to 99% at Control Devices by implementing a

production planning cycle.

• Incre

ased customer on-time delivery by 33% at Mullen Industries.

• Redu

ced turn-around time 80% for replying to customers requests for quotes.

PROFESSIONAL EXPERIENCE

Pasco Systems - St. Louis, MO - Materials Manager April 2010 - Sept 2010

SB Millner & Associates - Washington, MO - Field Rep Aug 2009 - April 2010

Mullen Industries Inc -St. Claire, MO - VP Manufacturing Jan 2009 - Aug 2009

Control Devices Inc - St. Louis, MO - VP Operation/GM June 1990 - Oct 2008

Dynaquip Controls Corp. – Fenton, MO - VP Manufacturing Jan 1978 - June1990

EDUCATION

Bachelor of Arts Studies - St. Louis University/St. Louis Community Colleges

Technical and Industrial Development; Mech. Design & Engineering - Brentwood Institute of Technology

Six Sigma Green Belt Certification – Villanova University 2010

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