Customer Service Sales

ANGELA D. EASTER

********@*****.***

SKILLS

Internal audit, Retail sales, Excellent customer service skills, Facilitate

work place, Prioritize work day while multi tasking, Strong communication

skills, Problem solver, Proficient in Microsoft word.

EMPLOYMENT

CATO FASHIONS

7/2010- PRESENT

Assistant Manager

Tabulate and report year to date sales and budget to District Sales

Manager, perform sales and promotions. Receive freight, order supplies,

make bank deposits, Merchandise inventory, audit inventory, perform and

execute excellent customer service daily.

ALLSTATE INSURANCE CLAIM OFFICE

7/2000 - 12/2009

Internal Compliance

Reviewed daily accounting list for potential fraud, duplicate and over

payment.

Performed and analyzed quality control surveys on settled claims for

customer satisfaction; order and managed office supplies; back-up multi

line switchboard operator; facilitate work place services, supervised file

room and mailroom.

EARLENE COLEMAN STATE FARM AGENT OFFICE

1998 - 2000

Support Staff

Processed various insurance quotes; post policy payments; assist Agent with

customer retention; process incoming and outgoing mail.

DILLARDS DEPT STORE

1995 - 1998

Sales - Cosmetic Counter Manager

Reviewed and tabulated year to date sale goals, set and performed sale

promotions, makeovers and audit inventory.

EDUCATION

Senior Claim Law Associate Certificate

Grambling State University

Southern University

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