Customer Service Management
Resume:
Laura M. Reeves
Tyler, Texas *****
903-***-**** Mobile
****************@*****.***
To Whom It May Concern:
I am currently seeking employment in a management and/or marketing capacity. Please find enclosed my
resume for your review and consideration.
With over fifteen (15) years of experience in the field, I am confident that I would be a valuable asset to your
firm in a multitude of positions.
I thank you in advance for your time and consideration. Please do not hesitate to contact me should you have
questions, should I be able to provide additional information or if I may have the opportunity to interview for a
position with your firm. I may be contacted at 903-***-**** or via email at ****************@*****.***.
Sincerely,
Laura Reeves
Enclosures: Resume
Laura M. Reeves
11608 CR 215
Tyler, Texas 75707
903-***-**** Mobile
****************@*****.***
OBJECTIVE
To obtain a challenging position with a goal-oriented company and assist in company growth through management,
marketing, client service and customer satisfaction.
QUALIFICATIONS
Organized with an exemplary ability to perform multiple tasks simultaneously; accomplished in creative business
concepts and protocol; an independent self-starter and hard worker; an authoritative leader; well versed in
office/business forums; works and communicates well with clients, peers and supervisors; an excellent communicator;
receives and processes direction well and an accomplished public speaker.
Office Equipment/Program Skills - General PC and office equipment, 75 WPM, Microsoft applications; Word, Excel,
eSite, Yardi Accounting, PageMaker, Publisher, Act! 4.0, Rent Roll, QuickBooks and AS400.
EXPERIENCE
Owner/Operator, Main Street Property Management – Tyler, Texas April 2010 – October 2010
Management of homeowners associations, commercial/retail centers, business parks and rental homes.
Direct all company marketing and solicitation of new clients, including new client presentations.
Facilitate membership and activity in industry organizations (including Tyler Area Builders Assoc.).
Prepare and distribute annual Corporation Budgets to membership and owners.
Negotiate and facilitate all vendor specifications and contracts.
Conduct property inspections and prepare reports and initiate maintenance requests accordingly.
Facilitate and attend Board of Directors meetings and Annual Election Meetings.
Maintain Customer Service database and related reports for Board/Management review and use.
Perform all banking, financial and investment affairs for clients.
Laura M. Reeves
11608 CR 215
Tyler, Texas 75707
903-***-**** Mobile
****************@*****.***
Senior Property Manager, Rose City Property Management, Inc. June 2009 – May 2010
Management of twelve (12) homeowners associations, and multiple commercial/retail centers
Prepare and distribute annual Corporation Budgets to membership and owners
Negotiate and facilitate all vendor specifications and contracts
Conduct property inspections and prepare reports and initiate maintenance requests accordingly.
Facilitate and attend Board of Directors meetings and Annual Election Meetings.
Take and prepare Corporate meeting minutes
Maintain Customer Service database and related reports for Board/Management review and use.
Perform all banking, financial and investment affairs for clients.
Marketing Director & Client Services Director, INTEGRITY Restoration…November 2006 – February 2009
Create and implement company marketing plan and client database
Create and implement employee handbook and company protocol
Implement a monthly and annual marketing budget in accordance with company growth and goals.
Facilitate membership and activity in industry organizations (CAI, AAGIE and BIA).
(cont.)
Create all company marketing collateral, company profile information and presentation material.
Organize and attend industry trade shows and booth operations.
Process monthly invoicing and provide all cost reporting to company owner.
Facilitate and maintain consistent communication with clients, crew and staff.
Create and disseminate company Project Completion reports, proposals, contracts and work orders.
Maintain contact with crew to ensure highest quality of work performed.
Perform Quality Control inspections to ensure highest level of client satisfaction.
Community Association Manager, Transpacific Mgmt. Service, Corona, CA June 2005 - October 2006
Management of eleven (11) non-profit, mutual benefit corporations
Work with Builders under the DRE (Dept. of Real Estate) during Phase Build Outs
Prepare and facilitate Bond Releases for Builders
Negotiate and facilitate all vendor specifications and contracts
Conduct property inspections and prepare reports and initiate maintenance requests accordingly.
Prepare and distribute annual Corporation Budgets to membership
Facilitate and attend Board of Directors meetings and Annual Election Meetings
Take and prepare Corporate meeting minutes
Maintain Customer Service database and related reports for Board/Management review and use.
Community Director, Lewis Apartment Communities, Rancho Cucamonga, CA June 2001 - June 2005
Management of 400 unit complex, including apartments and townhouse units
Management of staff of 14, including in house maintenance, grounds and security.
Prepare and implement annual budget
Conduct monthly staff meetings and implement employee training
Laura M. Reeves
11608 CR 215
Tyler, Texas 75707
903-***-**** Mobile
****************@*****.***
Prepare and submit all monthly property reports to Corporate office
Community Association Manager, WEBB Community Management November 1992 - April 2001
Management of eleven (11) non-profit, mutual benefit corporations
PERSONAL INTERESTS: I enjoy spending time with my husband and my large extended family. I perform
volunteer work at a local animal rescue in Tyler. I am currently an active member of the Tyler Area Builders
Association and was very involved as a volunteer in the Mineola, TX Extreme Makeover: Home Edition home
building project earlier this year.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate