Customer Service Assistant
Resume:
Dorothy Amber Keeter *** Champagne Circle 706-***-****
Ringgold, G.A. 30736
Objective To obtain a customer service/clerical position
Education 1998-1999 Appleton North High School
Appleton, Wisconsin
High School College Preparatory Degree
1999-2000 Tri-County Technical College
Pendleton, S.C.
General Business Curriculum
Experience Part-time and full-time clerical, medical, physical therapy,
customer service,
and cashier positions:
August, 2007-2009 (Office Closed)
Linda McAlister, M.D., P.A.
511 Owen Drive
Fayetteville, N.C. 28303
Position Duties: Checking patients in and out, answering
multiple phone
lines, scheduling appointments, faxing, preparing
charge slips, entering
charges, making charts, entering new patient
demographics, updating
patient's insurance and information, cleaning and sterilizing
rooms,
collecting payments, entering patient prescriptions into the
computer,
familiar with Med 2000 computer program, typewriter, copying,
key-holder
February, 2007-August, 2007
Rakesh Parikh P.L.L.C./Rehabilitation Medicine
1205 Walter Reed Road
Fayetteville, N.C. 28304
Position Duties: Checking patients in and out, scheduling
appointments,
scheduling M.R.I.s, x-rays, or physical therapy appointments
outside of
the clinic, scheduling initial evaluation appointments from
referrals
received, familiar with NDC Lytec computer program, filing,
photocopying,
entering new patient demographics and diagnosis codes,
preparing treatment
charts, cleaning equipment and sterilizing rooms, restocking
supplies,
collecting copayments, key-holder
Medical Records: organizing paperwork to be mailed or faxed,
including an
attorney fee letter for payment of progress notes and files
Physical Therapist Assistant: making hot or cold packs for
the patients,
checking and taking care of the patients during their timed
treatment,
unhooking patient's, placing and removing the hot/cold packs
from their
treated areas
Medical/Physician Assistant: assisting in E.M.G. or nerve
conduction study
tests, preparing and helping doctor with cortisone or botox
injections
Billing Experience: verify patient insurance eligibility for
diagnostic
testing, specialty office visits, and physical therapy
visits; requesting
approval for a patient to receive medical equipment and
continuation of
treatment; following up on the claim status of E.M.G.s that
have been
performed
Reason for Leaving: I left for a better opportunity closer
to my residence.
August, 2003-August, 2004
Payless Shoe Source
Walnut Square Mall
Dalton, G.A. 30720
Position Duties: Serve customers, stock inventories, set-up
merchandise
displays, process payments, occasionally dropping off
deposits at the end of
the day or buying/making change to be used for the store at
the bank,
closing and opening of the store, acting as assistant store
manager, assisted
in training new employees, key-holder, special ordered
merchandise
purchased by a consumer
Reason for Leaving: I married and moved to N.C.
August, 2002-July, 2003
Toronto, Canada
Temporary Visa while father worked in Canada. Visa did not
allow
employment.
May, 2002-August, 2002
GB Shoe Warehouse
3100 North Main Street
Anderson, S.C. 29621
Position Duties: Serve customers, stock inventories, set-up
merchandise
displays, and process payments
Reason for Leaving: I left to join my parents in Canada.
1999-2002: Various customer service/retail positions
Skills Customer service, cash register operation, data entry,
clerical, insurance
and billing experience, multi-tasking, organizational
skills, obtaining new
information quickly, faxing, photocopying, safekeeping
medical records,
medical assistant, physical therapy assistant, etc.
Personal Attributes Trustworthy, hard working, and dependable
Interests Music, reading, scrap booking
References
Tonya Joyner
Greenwood, S.C.
Self-Employed
Ann Kieser
Receptionist/Billing Insurance
Claudia Beidleman
Hope Mills, N.C.
Receptionist
Della Wray
Bamberg, S.C.
Receptionist
Contact this candidate