Customer Service Manager

To Whom It May Concern,

Please allow me to introduce myself, my name is Debra Lingerfelt and I am a

highly motivated, dependable, and punctual individual in good physical

health. I have above average intelligence with good problem solving skills

and the ability to think in both conventional and unconventional means.

I am a very organized, detail minded person and a team player with the

ability to lead a group or contribute as a member of a group; I am a self

starter and possess the ability to multi-task.

I have a wide range of talents and skills to offer to any employer and am

always willing to learn new skills and improve upon my current skills; I am

a people person and get along well with others.

I am seeking employment that is permanent and will challenge me to grow on

both a personal and professional basis. I feel that I would be a welcome

addition and a key contributor to any company.

Thank you very much for your time.

With best regards,

Debra Lingerfelt

Debra Lingerfelt

P. O. Box 36 284 Carolina Avenue Delano, TN 373**-***-***-

1871 *********@*****.***

Objective To obtain employment that is challenging and rewarding and

allows me to use the skills I have acquired. I enjoy working with the

public and am seeking a position that allows me to do so. I am very easy

to get along with and enjoy learning new skills and building on the skills

I possess. I am a very organized and driven person and apply myself

completely to any task I undertake.

Experience DIRECTOR OF SALES AND MARKETING

May 2009 to Present Red Roof Inn, Etowah, TN

* Establishing and maintaining relationships with

customers

* Maintaining websites with up to date information

* Making sales calls

GENERAL MANAGER

August 2008 to December 2008 Sleep Inn & Suites,

Etowah, TN

* Full management responsibilities of a chain hotel

* Hiring staff

* Training and supervising all staff

* Establishing relationships with prospective clients

* Managing all A/R and A/P accounts using Quickbooks.

* Scheduling all shifts and supervising employee performance

* Maintaining inventories and orders

* Creating marketing plans and presenting them through

Powerpoint presentations

* Under my management the operating costs were cut by 48%

* Under my management the property ranking increased from

number 28 in the nation to number 13 in the nation and

ranked number 1 in the state of Tennessee. The property

ranking rose from Satisfactory to Exceptional.

FRONT OFFICE MANAGER

April 2006 to August 2008 Sleep Inn &

Suites, Etowah, TN

* Training and supervising front office staff

* Maintaining customer service and satisfaction

* Setting up and maintaining all office files and records

* Selling and setting up group sales

* Maintaining local and corporate accounts

* Maintaining and invoicing A/R accounts

* Planning and scheduling events, such as meetings, parties,

receptions, etc.

CERTIFIED CTA

January 1995 to Present Mt. View School,

Etowah, TN

* Responsible for keeping records for teachers

* Establishing and operating a computer/reading lab for

students instructing students in basic computer skills.

* Planning and executing small group instruction time

CO-OWNER

Lingerfelt Home Improvements,

Delano, TN

* Managing a contracting business

* Scheduling jobs

* Ordering supplies

* Maintaining inventories

* Maintaining all financial records

SHIPPING CLERK / DATA ENTRY

Willwear Hosiery Mills, Chattanooga, TN

* Trained in data entry and 10-key

* Receiving and processing all customer orders

* Maintaining all shipping and order records

* Invoicing customer orders

Education Chattanooga Central High School, Chattanooga, TN

Honors Graduate

* Business Administration major

* Received Business departmental achievement award

References Available upon request

Contact this candidate