Customer Service Administrative Assistant
Resume:
Sophia Kennedy
Winston- Salem, N.C 27101
336-***-**** home
336-***-**** cell
Goals: To utilize my 20 years of financial services, customer service &
patient accounting experience obtained. These work ethics &
characteristics will allow me to be a valuable & fixed asset to the
employer & corporation .
Attached is my resume for the most recent employers I have worked for in
the last 10 years. Please advise if there is any other employment
information needed.
Employer- Winston Salem State University
Job Title: Administrative Assistant/Call Center
Dates: 1/09/08-6/15/08
Contact #: 336-***-****
Interacts with persons via telephone, in writing and in person and provide
effective communication techniques; essential to share and obtain
information in the daily work tasks in the office.
Received call from students & parents for on campus housing assignment
Obtained data to locate student housing information
This position responds to campus inquiries and request from various
departments request student residence information.
Composes letters, memos, and agendas in final form with little or no
supervision, and must proofread for spelling, punctuation, grammar, format,
text and good writing presentation.
Schedule meetings and make travel arrangements when necessary. Maintains
subject and alphabetical filing of reports and correspondence and retrieves
files when requested in addition to tracking issues as necessary to ensure
that tasks have been completed in a timely manner
Contacts service recipients, vendors, or clients to provide or obtain
information. Schedules and coordinates appointments, meetings and events.
Information/Records Administration: Records, compiles and summarizes data
using established format. Compiles and organizes information from different
sources to develop reports and data.
Employer- On Assignment
Job Title: Medical Collections (contracted)
Dates: 8/03/07-12/04/07
Contact #: 1-866-***-****
Contact patients of past due accounts
Schedule payment arrangements
Process MasterCard, Visa & American Express payments
Send referrals to attorney office to collect on seriously delinquent
accounts & also to file to credit bureau
Obtain insurance information to file to insurance companies
Send certified letters on delinquent accounts to refer to legal
Employer: Attorney Healthcare Collections (AHC)
Job Title: Lead Field Representative
Dates: 12/21/05-1/09/07
Managed personnel from 3 to 5 employees.
Served as a liaison between the client & the vendor.
Contacted patient represented attorneys on motor vehicle accidents,
personal liabilities & workers compensation claims & settlements.
Mailed healthcare claims, medical records, itemize bills & explanation of
benefits & correspondence to assist attorneys in resolving accounts in a
timely manner.
Advised staff of correction on denied claims that were billed
inappropriately & to be filed electronically for commercial carriers.
Trained new employees & client on AHC system on to effectively send
requested information to vendor.
Order all supplies
Responsible for signing temporary time sheets for payrolll
Employer: Novant Health
Position: Skip Trace Analyst, Patient Accounting, Department
Liaison(Performed all these job duties during my tenure with Novant Health)
Dates: 9/08/95- 3/06/05
Served as a department liaison. Managed the departmental denial system.
Responsible for monthly reports & sent to various departments.
Responsible for filing all administrative & timely filing appeals for the
department.
Responsible for reviewing all departmental write-offs & sending to upper
management to reviewed.
Reviewed medical records to assist in filing appeals. Reviewed Insurance
contracts to make sure carriers were compliant are disbursements of
payments to facility.
Ordered department supplies.
Served & worked on special projects to assist in implementing corrective
action plans for loss of revenue.
Contacted customers to obtain updated insurance information, addresses,
telephone numbers & current employers
Obtained credit bureau reports to locate customers on past due accounts
Education Experience:
1987 Graduate of Carver High School Winston Salem N.C
Attended: Winston Salem State University 1987- 1988 & re-enrolled: January
2005 - present
Office Supplies:
Mainframe, SSI Billing System, Microsoft Word, Microsoft Excel, 10 Key
Calculator, Office Fax Machine, Office Printers, PDF Files
Contact this candidate