Customer Service Administrative Assistant
Resume:
Janice L. Williams
****C Racquet Club N. Dr.
Indianapolis, In 46260
abh5uz@r.postjobfree.com
Professional Summary:
Experienced professional with extensive work history in Customer Service, Administrative, and
Commercial Driving fields and very familiar with in demand computer applications.
Hardworking, dependable, works efficiently individually as well as with a team. An asset to any
organization and accustomed to going above and beyond job requirements to get the job done.
Highlights of Qualifications:
• Extensive Customer Service/Administrative/Commercial Driving Background
• Strong Organizational Skills
• Excellent Interpersonal Skills
• Detail Oriented and Professional
• Proficient in Microsoft Word, Excel, and Powerpoint
Professional Experience:
Transportation Operator 08/2005-08/2010
Wave Transit Mobile, Al
• Performed pre-trip inspections on transportation to insure passenger safety
• Greeted passengers with excellent customer service upon entering vehicle
• Provided excellent customer service while executing safety provisions for customers
• Transported customers to their designations
• Assisted with customer inquiries
• Performed post-trip inspections to insure safety of relief driver and passengers
Shuttle Transportation Operator 01/2005-07/2005
Mobile International Airport Mobile, Al
• Greeted customers with excellent customer service upon entering vehicle
• Provided excellent customer while executing safety provisions for customers
• Transported customers to their destinations
• Assisted with customer inquiries
Customer Service Representative 10/2001-12/2002
Sears Customer Care Network Mobile, Al
• Greeted customers with excellent customer service
• Assisted with customer inquiries
• Executed sales transactions in a professional manner
• Researched telephone purchase orders for customers
• Performed quality control and data input
Hearing Officer Administrative Assistant 10/1993-06/1995
Cook County Child Support Chicago, Il
• Provided excellent customer service skills
• Accessed County Clerk’s System to assist customers
• Assisted with customer inquiries
• Retrieved court files for court documents
• Assisted with general office duties
Intake Paralegal 08/1995-11/1998
Marion County Prosecutors Office Indianapolis, In
• Provided excellent customer service skills
• Interviewed and assisted custodial and non-custodial parents
• Data Input for pending incoming and cases
• Accessed and Contacted absent parents
• Retrieved delinquent funds for petitioners
Data Entry Clerk 11/1990-10/1993
Cook County Probation Office Chicago, Il
• Provided excellent customer service skills
• Supervised termination of home confinement
• Input and modified data into computer system
• Performed general office duties as needed
Education:
Continuing Education 04/2004-08/2004
Ivy Technical Community College Indianapolis, In
Concentration: Administrative Assistant
Continuing Education 05/2002-12/2002
Bishop Community College Mobile, Al
Concentration: Administrative Assistant
Continuing Education 01/1990-09/1990
Malcolm X Community College Chicago, Il
Concentration: Administrative Assistant
Continuing Education 06/1986-06/1987
Taylor Business Institute Chicago, Il
Concentration: Business Administration
Janice L. Nelson
1281C Racquet Club N. Dr
Indianapolis, In 46260
317/205-1516
abh5uz@r.postjobfree.com
November 8, 2010
Dear Hiring Manager:
For the past years, I have gained extensive work history in Business Administration, Customer
Service, and Commercial Driving. I have worked in various settings with many different levels
of responsibility and I have experience in dealing with management of all levels. I am a talented,
results-driven professional with a proven track record in dealing with the public in a professional
manner.
I have recently returned to Indianapolis after several relocations with my husband who is serving
in the military. I intend to make this my permanent home where I plan to continue to pursue my
career goals by returning to school to earn my degree in Business Administration.
I am a dedicated, talented, business professional who would be a great asset to your organization
as I have several years of experience working with a diverse group of employees with many
different backgrounds. I would like an opportunity to schedule a time for us to meet and discuss
potential career opportunities available with your corporation. If I do not hear from you, I would
like to follow up with you next week to answer any questions you may have regarding my skills
and qualifications. Thank you in advance for your time and attention.
Sincerely,
Janice L. Nelson
Enclosure: Resume
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