Manager Customer Service

SHERRI McKENZIE

***** **. **. ** * Jefferson, SD 57038 * 712-***-****

EDUCATION: West High School, Sioux City, IA (graduated in 1975)

Western Iowa Tech Community College, Sioux City, IA

EMPLOYMENT:

Feb. 09 to Sept. 10 Bruening Eye Specialists, Dakota Dunes, SD

Practice Manager

Supervise 12 employees, process time sheets and payroll,

Accounts Payable, marketing, oversee all benefits; health,

dental, life, short term, long term, Workman comp., monthly

financial reports; 401K, mileage, budgeting, Profit and

Loss statements. Administer personnel policies and

procedures, perform all employee evaluations and merit

increases. Compulink, Quick Books, Excel, Microsoft

Office.

Feb. 08 to Feb. 09 Hyperion Energy Center, Elk Point, SD

Office Manager (needed benefits)

Oct. 06 to Oct. 07 Vision Correction Centers, Dakota Dunes, SD

Center Manager

Exempt full time position

Directed day-to-day operations of a LASIK eye surgery

center

Developed strategies to improve customer service based on

goals set

Ensured customer needs are met, complaints are resolved,

and service is quick and efficient. Fore casted staffing

needs.

Direct and oversee Center's marketing objectives and

initiatives and ensure that all office compliance measures

are met and maintained.

Center Closed 10/07.

Aug. 96 - May 06 June E. Nylen Cancer Center, Sioux City, IA

Executive Assistant to Executive Director.

Office Manager and Benefits Specialist

Exempt full time position

Prepared board packets for board of directors meetings,

executive committee, finance committee, Siouxland

Paramedics, and foundation board.

Scheduled meetings and kept executive directors busy

calendar.

Scheduled all flight and travel arrangements

Composed letters and forms. Dictation and transcription

Experienced in Word Perfect, Excel, Lotus, Printshop V,

Adobe Illustrated, Access, Microsoft Publisher and others.

Opened and distributed mail. Ordered office supplies.

Office Manager for five years.

Benefits Specialist for dental, life, health, Aflac, short

term and long term insurance.

Administered Workman Compensation and OSHA records.

Organized annual Winter Benefit fund raiser every year with

a profit of $114,000 in 02/06.

SHERRI McKENZIE

48150 County Rd. 1B * Jefferson, SD 57038 * 712/251-0284

Jan. 94 - Aug. 96 Marian Medical Services, Sioux City, IA

Administrative Secretary

Oct. 90 - July 93 Computer Support of Sioux City

Company Closed

June 83 - Oct. 90 Missouri Valley Steel, Sioux City, IA

Administrative Secretary to Vice President, Bob Jacobsen

Oct. 79 - April 83 CM Corporation, Sioux City, IA

Receptionist/Secretary

Company Closed

May 75 - Oct. 79 Wigman Company, Sioux City, IA

Secretary to President, Mr. Marx

References

Jacki Lewis: 605-***-****

Kelly Jerdee: 605-***-****

Cy Wakeman: 712-***-****

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